Cancellation service N°1 in Australia
Contract number:
To the attention of:
Cancellation Department – Uniti
Level 2, 274 Pulteney Street
5000 Adelaide
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Uniti service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
14/01/2026
How to Cancel Uniti: Step-by-Step Guide
What is Uniti
Uniti is a retail internet service provider that sells home and business broadband plans over a mix of fibre and fixed wireless networks, including OptiComm and NBN footprints. Uniti markets a range of speed tiers and contract options - from entry-level 25/5 plans to multi-hundred megabit and gigabit options - with optional modem purchases and add-on phone plans. This product mix is presented on Uniti’s official site where plan names, headline monthly prices and contract-term choices are published.
Uniti also publishes Critical Information Summaries and a billing policy that set out contract length choices (no lock-in, 12-month and 24-month terms are commonly offered) and modem options for many plans. These published items are the starting point when checking what a cancellation will mean for your account and final balance.
| Plan | Typical evening speed | Monthly price |
|---|---|---|
| The 25 | ~25 Mbps | A$65/mth |
| The 50 | ~50 Mbps | A$81/mth |
| The 100 | ~100 Mbps | A$92/mth |
| The 250 | ~236 Mbps | A$99 - A$129/mth (variants) |
| The 500 | 500 Mbps+ | A$149/mth |
| The 1000 | ~919 Mbps | A$109 - A$169/mth (variants) |
Customer experiences with cancellations
What users report
Public reviews show a mix of praise for speeds and value, and clear frustration about support and billing follow-up. Some reviewers praise fast speeds and easy setup, while others report long repair times, billing disputes and difficulty getting account issues resolved.
On review platforms a number of customers used short, emphatic phrases to describe their experience; examples include comments such as "Avoid at all costs" and "Very bad", often in the context of delayed fault repairs or billing disagreements. These verbatim snippets reflect recurring themes in open feedback.
Recurring issues and practical takeaways
Reports commonly mention three practical problems: disputed charges after attempted cancellation or service change, delays in fault repair or technician attendance, and inconsistent responses when escalating complaints. These issues tend to affect customers who are on fixed-term contracts or who rely on reactive support for outages.
Practical takeaways from user feedback: read the Critical Information Summary before you sign, keep copies of all service documents and billing statements, and expect variability in support response times depending on network and location. This synthesis is drawn from provider listings and independent customer review sites.
How cancellations typically work for Uniti subscriptions
Check your contract for the stated notice period and any minimum term; Uniti’s offerings commonly include month-to-month, 12 and 24 month options, and those term choices determine whether early termination charges may apply. This is the contract detail that most directly affects the cancellation cost.
Billing cycles: Uniti bills monthly. Expect a final invoice that may include prorated charges, outstanding usage or early termination fees where a fixed-term contract applies. If you have promotions (for example a waived activation fee or a first month free), review the T&Cs to see if discounts are clawed back on early exit.
Proration and refunds: some plans will be prorated for the remainder of the billing period; others issue a final balance that can be a refund or an amount owing depending on timing and applied credits. Always check the Billing Policy and Critical Information Summary for the plan you purchased.
Cooling-off rights: if you entered the agreement as an unsolicited sale (door-to-door or telemarketing), you generally have a 10 business day cooling-off right under consumer law, during which providers must not supply or charge for the service. If this applies to your situation with Uniti, the cooling-off rules limit what the provider may charge and may require reversal of provisioning.
Equipment obligations: if you accepted a modem or purchased kit under a contract, the terms will describe whether equipment must be returned, whether you are charged for non-return, and how damage or missing items are assessed. Check the modem/purchase clause in your order documentation.
Billing, refunds and financial protections
When you cancel, expect a final statement showing proration, credits and any early termination or outstanding charges. Promotions and device subsidies often have repayment clauses that trigger on early exit; those clauses should be visible in your service agreement.
If you dispute a charge, keep a clear timeline of bill dates, payments and any prior correspondence. The Telecommunications Industry Ombudsman (TIO) handles unresolved telco complaints if internal escalation does not resolve the matter. The TIO can consider billing disputes, unauthorised transfers and unsatisfactory complaint handling.
Disputes and escalation: what to expect
Start by documenting the problem and the exact dates you noticed incorrect billing or service failure. Uniti’s published complaint process explains their internal escalation and response timeframes; if you remain dissatisfied you may escalate to the Telecommunications Industry Ombudsman.
The Ombudsman will ask for evidence of the steps you took and copies of relevant documents. Keep copies of invoices, account statements and any critical information summary or terms you were provided when you signed up. This evidence is central to a fast resolution.
Documentation checklist
- Contract copy: signed agreement and Critical Information Summary for your plan.
- Order confirmation: evidence of the plan, start date, promotional credits and any device charges.
- Invoice history: monthly bills and payments covering the period before and after your cancellation request.
- Fault and complaint log: dates and brief notes of outages, reference or ticket numbers if provided.
- Proof of identity/authorisation: account holder name and any authorised representative forms used.
Common pitfalls and how to avoid them
- Overlooking minimum term: verify whether your plan had a fixed minimum term; exiting early may carry repayment obligations.
- Ignoring promotional clauses: free months, waived fees or discounted modems often include repayment conditions on early exit.
- Weak documentation: absence of clear records makes disputes harder to resolve; keep dates, invoice screenshots and any written confirmations.
- Assuming immediate deactivation: cancellation effective dates and final billing can take one or more billing cycles to process.
| Feature | Typical Uniti position |
|---|---|
| Contract terms | No-lock-in, 12-month and 24-month options; check your specific order. A$0 activation on longer terms is sometimes offered. |
| Setup fees | Varies by plan and contract length; some promotions waive setup fees on selected terms. |
| Modem purchase/return | Modem can be BYO or purchased; purchased device clauses govern return, damage charges and repayment on early exit. |
| Promotions | First month free or waived activation are common; review T&Cs for repayment triggers if you leave early. |
Address
- Address: Level 2, 274 Pulteney Street, Adelaide SA 5000
How to prepare a strong case if something goes wrong with Uniti
Collect a concise timeline: application date, service start, outage or issue dates, billing entries and any interactions where a resolution was promised. A clear timeline makes it easier to show whether charges are legitimate or whether provider performance was unsatisfactory.
If you have warranty or consumer guarantee issues (for example persistent outages that impair the service), note that consumer protection laws cover unacceptable service quality and may override some contractual terms where the service fails to meet a reasonable standard. Use the Critical Information Summary and published Billing Policy as primary references.
What to do after cancelling Uniti
After your cancellation is recorded, monitor your account and final invoices closely for unexpected charges or reversal delays. Keep the final account statement as proof of closure and check for any device-related charges that may appear later.
If a final bill or charge appears that you did not expect, escalate using the published complaint process and retain all supporting documents; if the internal process does not resolve the issue, you may lodge a dispute with the Telecommunications Industry Ombudsman, providing the documentation referenced above. These steps increase the chance of a timely resolution.