Cancellation service N°1 in Australia
Contract number:
To the attention of:
Cancellation Department – Viasat
Level 20/201 Miller St
2060 North Sydney
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Viasat service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
How to Cancel Viasat: Complete Guide
What is Viasat
Viasat is a global satellite communications provider that sells residential and business broadband using geostationary and Ka-band satellite capacity and associated ground infrastructure. Viasat offers tiered home internet plans that distinguish a lower-tier offering with a fixed amount of high-speed data and an “unlimited” or no-hard-cap tier where prioritisation is applied after a high-speed threshold; the company also offers professional installation and an equipment lease/fee option.
From a financial perspective, Viasat’s product mix matters because plan structure (high-speed allotment versus de-prioritised standard data), equipment charges, and contract terms determine ongoing cost and exit exposure. Independent reviews and press coverage note equipment fees, promotional first-month pricing and possible early termination liabilities on minimum-term plans.
| Plan | High-speed data | Contract/term | Notes | Typical AU price |
|---|---|---|---|---|
| Essentials | 150 GB high-speed then standard data | 12-month minimum for some offers | Lower-tier; prioritised traffic reduced after threshold | Varies |
| Unleashed | Unlimited high-speed threshold with de-prioritisation in congestion | Month-to-month option available | No long-term commitment option on some offers | Varies |
Customer experiences with cancellation for Viasat
What users report
Users on review platforms and forums frequently highlight three observable themes about Viasat: perceived slow or variable speeds during congestion or bad weather, frustration with billing or promotional pricing that changes after the offer period, and mixed experiences in resolving account and equipment issues. Trust and complaint-tracking sites show both positive installation experiences and many reports of dissatisfaction with service value and support responsiveness.
On social forums, former subscribers report lengthy retention conversations, delayed equipment returns, and administrative friction when seeking refunds or early-release from minimum-term contracts. Some threads describe successful escalations only after external complaint steps were initiated. These anecdotal reports align with wider ISP behaviour in satellite markets where repair logistics and capacity prioritisation affect perceived value.
Recurring issues and practical takeaways
Recurring issues users flag that influence the financial calculus for cancelling include: early termination exposure on minimum-term Essentials plans, monthly equipment charges versus one-off equipment purchase, and de-prioritisation rules that reduce usable peak-speed capacity. These items materially affect lifetime cost per GB and the break-even point for switching to alternatives.
From a consumer-rights standpoint, customers commonly advise keeping dated records of promotional terms, installation receipts, and any technician reports because those documents often determine whether a provider will credit or waive charges after service issues. Forums and reviews repeatedly recommend documenting service interruptions and billing mismatches as the primary evidence for disputes.
How cancellations typically affect Viasat subscriptions
When analysing Viasat from a budgeting viewpoint, key variables that affect the cost of exiting are: whether the active plan has a minimum service term, whether the account includes a monthly equipment lease fee or a capital purchase option, and the timing relative to the billing cycle and any promotional rate period. Viasat’s public plan descriptions and independent reviews confirm both minimum-term Essentials options and no-term Unleashed options, which change the financial outcome of cancellation.
Expect proration practices to differ by billing period and by the provider’s specific terms of service; proration may be applied for service days unused but some fees (for example, pro-rated equipment fees or minimum-term early-exit charges) can remain. Monitor statements for final billing adjustments and any equipment return charges that can offset expected credits.
Cooling-off, consumer rights and dispute options related to Viasat
Under the Australian Consumer Law, a 10-business-day cooling-off right applies to unsolicited consumer agreements (for example, a contract concluded by telemarketing or door-to-door sales). If a Viasat plan was entered into following unsolicited selling, that statutory cooling-off period may be available and can eliminate exit charges when applied correctly. For online or in-store sign-ups, that cooling-off protection generally does not apply.
If you cannot resolve a billing or service dispute directly, the Telecommunications Industry Ombudsman (TIO) is the standard external dispute resolution body for retail telco complaints; TIO involvement is typical when providers and customers cannot agree on refunds, credits or service faults. Keep in mind that many providers expect an internal complaint attempt before TIO escalation.
Billing, refunds and financial implications specific to Viasat
Viasat’s published materials and third-party reviews list promotional pricing, possible equipment fees, and a distinction between plans that require a minimum term and those that do not. These contract elements determine whether an exit produces an early termination fee or only final prorated charges. From a cost-optimisation view, calculate the remaining contract liability versus continuing subscription cost to decide whether to keep or exit.
Refund timelines and credits vary. Reviews and complaint reports cite delays in refund processing and disputes over whether time on low-priority data constitutes a service failure. Monitor bank statements and the card used for payment for up to two billing cycles after cancellation to detect residual debits. If billed amounts appear incorrect, evidence required by banks for chargeback or reversal typically includes proof of attempted resolution with the provider, copies of invoices, and dates of service interruption.
| Provider | Typical tech | Priority data model | Typical AU price |
|---|---|---|---|
| Viasat | Geostationary Ka-band satellite + ground stations | High-speed allotment then de-prioritisation | Varies |
| Starlink | LEO constellation, lower latency | Priority data on some plans, otherwise unlimited standard | Varies |
| HughesNet | Geostationary satellite | Monthly high-speed bucket then throttling | Varies |
Common pitfalls and mistakes to avoid when cancelling Viasat
- Not tracking promotional end dates: Failing to note when promotional rates revert can leave you surprised by higher post-promo bills.
- Missing equipment return terms: Some reports show delayed or disputed equipment return credits; retain any shipment or technician delivery records.
- Overlooking minimum-term clauses: Essentials-style plans with a 12-month minimum can accriliate early-exit charges that exceed short-term savings from switching.
- Insufficient documentation: Weak documentation weakens chargeback or ombudsman claims; keep dated invoices and technician notes.
Documentation checklist for Viasat cancellations
- Service agreement copy: The full terms and critical information summary showing plan limits and any minimum term.
- Installation receipt: Date, technician name or job number and equipment inventory.
- Billing history: Copies or screenshots of invoices covering promotional and post-promo periods.
- Records of service faults: Time-stamped speed tests, outage reports, and dates/times of support contacts.
- Refund/credit communications: Any confirmations, reference numbers and dates related to refunds or credits.
- Proof of payment: Card statements or direct debit records for disputed charges.
What to expect after cancelling Viasat
After a cancellation is processed, expect a final bill that may include a prorated service charge, any remaining equipment fees, and, if applicable, an early termination calculation tied to the contractual minimum-term clause. Independent reviews note variability in the timing of final charge adjustments and occasional delays in applied refunds.
In terms of dispute resolution, if you believe a charge is incorrect, you may raise the issue with your card issuer as a potential chargeback; Australian banks and card schemes have specific timeframes for disputes and typically ask for evidence that you tried to resolve the issue with the provider first. If internal escalation does not resolve the issue, the TIO is the relevant industry ombudsman for telco complaints and AFCA deals with banking disputes. Keep detailed records to support either pathway.
Practical recommendations for optimising costs before and after cancelling Viasat
From a financial-advisor perspective: quantify your annual outlay under the current Viasat plan including equipment fees and average achieved speeds, then compare to realistic alternatives that factor installation or hardware costs. If the calculated annual saving of switching exceeds remaining contract liabilities, switching is financially sensible; otherwise consider negotiating contract terms or waiting until the minimum term expires. Use objective metrics such as effective cost per usable GB and latency-sensitive use cases when comparing options.
Document every billing and service interaction, prioritise issues that directly affect service availability (since these most often succeed as grounds for credits), and escalate via the TIO only after a documented internal complaint attempt. This preserves your evidence trail and strengthens any debt-reversal or ombudsman claim.