Cancellation service N°1 in Australia
Contract number:
To the attention of:
Cancellation Department – Vividwireless
1670 North Ryde
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Vividwireless service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
How to Cancel Vividwireless: Complete Guide
What is Vividwireless
Vividwireless began as a fixed wireless and mobile broadband provider that sold home 4G/4G Plus wireless internet and plug-and-play modems. The service originally marketed plans that included large monthly allowances and, at times, an unlimited option restricted by speed caps; many plans were delivered over the Optus network while Vividwireless operated as a distinct brand. Historical reporting shows Vividwireless offered an unlimited plan around A$90 and higher-capacity capped plans such as a 200GB option, although those price points changed over time.
Customer experiences and cancellation feedback for Vividwireless
What users report
Public reviews and forum threads from customers who used Vividwireless tend to cluster around three themes: inconsistent speeds for some localities, billing or responsiveness concerns, and migration messaging when the service was wound down. Several reviewers describe slow or unstable throughput and rapid account suspension for missed payments. One reviewer wrote: "Extremely poor - ... internet speed has slowed markedly since signing on."
Recurring issues and practical takeaways
When Vividwireless customers were notified of the brand closure and migration options in late 2018, reports emphasised two financial points: migration could convert fixed-term arrangements into month-to-month accounts, and hardware or modem repayments could remain outstanding. Many users who left noted they sought alternative plans with larger or cheaper data bundles from other providers. These practical takeaways shape financial expectations when cancelling a Vividwireless plan.
How cancellations typically work for Vividwireless plans
From a financial perspective, cancellations of Vividwireless services historically fell into two scenarios: routine terminations of month-to-month plans and the wind-down/migration announced by the operator in 2018 that led to service transfers to Optus. During the migration, Optus offered customers the choice to move their service or to exit without penalty; termination fees were publicly waived for that transition period.
In terms of billing cycles and proration: if you were on a month-to-month plan, final billing commonly aligned to the customer's billing cycle. If you had a fixed-term plan with subsidised hardware, outstanding modem installments or remaining hardware charges could remain a financial liability even when early exit fees were waived. Several independent reports from the transition period explain that hardware repayments were handled separately from plan cancellation costs.
Cooling-off and money-back rights: Vividwireless historically offered a short money-back guarantee for coverage or signal complaints for new activations (for example a 14-day window appeared in some product pages and plan reviews). From a consumer-rights stance, this is the period where a refund or a defect claim tied to coverage was most likely to succeed. Document any coverage tests and keep time-stamped records if you make a coverage claim within the guarantee window.
Financial implications when you cancel Vividwireless
From a financial perspective, cancellations can affect recurring cash flow, residual device liabilities, and short-term connectivity costs. If your monthly fee was low because the modem was subsidised, you may be required to pay the remaining hardware balance after cancelling. Conversely, during the 2018 - 2019 wind-down Optus publicly stated that customers could leave without contract penalties; hardware repayments remained the common exception. Plan transfers could also change payment arrangements, for example requiring re-authorisation of direct debit details.
In terms of value: compare the effective ongoing monthly cost including any outstanding hardware payments. For example, a substituted Optus 4G home broadband offer at the time presented larger data allowances for similar or lower headline prices, which made migrating financially attractive for some customers who were paying hardware instalments to Vividwireless.
Documentation checklist for cancelling Vividwireless
- Account details: account number, name on account, billing cycle dates.
- Plan terms: copy or screenshot of your original contract or plan summary showing term length and any hardware subsidies.
- Proof of payments: recent statements showing recurring charges and the final payment date.
- Hardware records: invoice or payment plan showing modem cost and remaining instalments.
- Service issues: dated logs showing outages, speed tests, and any correspondence that documents coverage problems.
- Refund/credit evidence: notes of any promises made during migration or closure communications and any reference numbers provided by the provider.
Common pitfalls and how to evaluate the financial trade-offs
- Assuming all fees are waived: exit without penalty during a brand wind-down often applies to plan termination fees but not necessarily to hardware instalments.
- Missing documentation: without invoices or payment schedules you will have weaker grounds when disputing outstanding hardware charges.
- Timing vs billing cycle: cancelling mid-billing cycle rarely yields pro rata refunds unless the terms explicitly allow proration.
- Refund expectations: refunds for prepaid or bulk-billed periods depend on the exact plan terms and any money-back guarantees tied to activation issues.
Subscription plans and pricing
| Plan (historical) | Data | Typical historical price (A$) | Notes / source |
|---|---|---|---|
| Unlimited plan | Unlimited with speed cap (historical) | A$90 | Reported as an option with capped speeds and eligibility limitations. |
| 200GB plan | 200GB | A$80 | Listed as a higher-capacity capped plan in transition reporting. Pricing varied by period and location. |
Alternatives and comparison table
| Service | Typical headline data | Representative price (A$) | Practical note |
|---|---|---|---|
| Vividwireless (historical) | Unlimited or 200GB options | Varied (historical A$90 / A$80 examples) | Delivered on Optus 4G Plus network; brand retired and customers migrated. |
| Optus 4G home broadband (example) | 200GB / 500GB | A$60 - A$80 | Seen in market offers during migration; may present better speeds and larger caps. |
Disputes, chargebacks and regulatory options relating to Vividwireless
If a refund or credit is owed and you cannot reach agreement, escalate formally through your bank card issuer or payment provider as a consumer dispute only after you have collated clear documentation and attempted resolution. Chargebacks are a financial remedy and not a replacement for formal complaints to a telecommunications ombudsman or regulator when the issue concerns contract enforcement or service faults. Keep records of all interactions and dates.
If you believe cancellation terms were misrepresented during the migration or at sign-up, consider lodging a complaint with the relevant communications industry dispute resolution body. Tie complaints directly to documented contract terms, advertised plans, and any promised waivers.
Address
- Address: Post Office Box 397 North Ryde, New South Wales 1670 Australia
What to do after cancelling Vividwireless
After cancellation, focus on three financial tasks: reconcile your final bank or card statements against the documentation checklist above, confirm whether any hardware outstanding balance remains and plan for that cash flow, and evaluate replacement plans based on effective monthly cost including any modem purchase.
From a budget optimisation perspective: calculate the all-in monthly cost by amortising any modem buyout over a realistic ownership period (for example 12 months) and compare that to alternative providers' headline offers. Where possible, choose a plan whose data and expected speeds match your household usage to avoid overspending on unused capacity.
If you face unresolved charges after cancelling, escalate with documented evidence, consider a regulated dispute route and preserve all records for any formal complaint. Monitor your bank statements for 60 - 90 days after cancellation to ensure no residual automated charges recur.