Cancellation service N°1 in Australia
Contract number:
To the attention of:
Cancellation Department – 3 Mobile
Vodafone Customer Care PO Box 2580
7050 Kingston
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the 3 Mobile service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
11/01/2026
How to Cancel 3 Mobile: Complete Guide
What is 3 Mobile
3 Mobile was a mobile network brand originally operated by Hutchison in Australia and later integrated into Vodafone Hutchison Australia. Over time the 3 brand was phased out for new sign-ups and, for many customers, legacy 3 accounts were migrated onto Vodafone systems and commercial offers.
Historically 3 Mobile offered postpaid and prepaid cap-style plans, device-bundled contracts and add-on services. After the merger period the practical effect for consumers was that plan terms, device repayment arrangements and customer support processes shifted under Vodafone’s governance.
Customer experience with 3 Mobile cancellation
What users report
Public feedback collected on review platforms and forums shows recurring themes: disputes over post-contract charges, confusion about whether a service was automatically closed at contract end, and difficulty obtaining final account reconciliations. Several reviewers report continuing direct-debit charges after their contractual term expired.
Because 3 Mobile customers were transitioned into Vodafone systems, some customer experiences reflect interactions with Vodafone billing and device-repayment rules as applied to legacy 3 accounts. Reviewers have documented delays in receiving final statements and frustration when device repayment balances appear on later bills.
Recurring issues and practical takeaways
Users frequently note three practical problems: unclear device repayment consequences when leaving before the end of a device payment plan; perceived lack of timely communication about continuing charges after contract end; and disputes over credits or refunds. These issues are visible across consumer review platforms and independent forums.
Consequently, expect attention to device repayment accounting and final-bill reconciliation when dealing with legacy 3 contracts now administered under Vodafone terms. Practical takeaways from public reports include preserving all contractual documents and billing records, and preparing for potential itemised disputes over device or promotional credits.
How cancellations typically work for 3 Mobile subscriptions
Framework: legacy 3 Mobile contracts were governed by the original contract terms together with applicable consumer protection law. Following migration to Vodafone systems, many legacy accounts are subject to Vodafone’s current customer terms for device payment plans, discounts and plan fee obligations. This means device discounts may be forfeited and outstanding device balances may be accelerated on account closure.
Notice periods and billing cycles: Most postpaid relationships operate on a recurring billing cycle where fees are assessed monthly in arrears or in advance, depending on the contract. When a service is terminated during a billing period, providers commonly reconcile charges to the date of termination; this reconciliation can result in prorated credits or remaining charges depending on plan structure and whether device repayments continue as separate obligations. Vodafone terms illustrate how device discounts are treated on cancellation.
Device repayments and promotional credits: In many legacy 3 device-payment arrangements a monthly Device Discount reduced the effective MPP (mobile payment plan) instalment. If the plan ends early the provider’s terms can require immediate payment of the remaining undiscounted device balance and may forfeit ongoing promotional credits. Vodafone’s published terms explain that Device Discount may be forfeited on cancellation and outstanding device amounts may be billed in full. This outcome is the principal financial exposure for customers leaving before completing a device term.
Cooling-off and unsolicited agreements: In accordance with the Australian Consumer Law, where an agreement was the result of unsolicited marketing (for example door-to-door or certain telemarketing agreements) consumers have a statutory cooling-off right. That cooling-off period is typically 10 business days, with extensions in specific circumstances. If a 3 Mobile legacy customer entered an agreement in such circumstances then the statutory right to terminate without penalty may apply.
Refunds and proration: Refund eligibility depends on the contractual wording and any statutory rights. Providers may prorate plan fees, deduct usage charges and then apply credits. Refunds for device payments or promotional credits are often constrained by the contract’s express terms; public Vodafone terms show device discounts and trade-in credits can be forfeited where customers cancel.
Subscription plans and pricing overview
This table uses representative plan-price points drawn from Vodafone’s published examples to illustrate the kinds of AUD plan levels that succeeded legacy 3 offers. These examples demonstrate the pricing banding relevant to migrated 3 Mobile customers. Prices are shown as advertised examples and are subject to the provider’s current terms.
| Plan example | Typical monthly fee | Common features |
|---|---|---|
| Small plan | A$49 | Basic monthly data allowance; standard national calls and SMS; device options available |
| Medium plan | A$59 | Increased data allowance; additional features; device payment plan eligible |
| Large plan | A$69 | Higher data allowance; priority features; device payment plan eligible |
Note: these entries are illustrative examples drawn from current Vodafone promotional T&Cs and reflect the pricing bands that replaced many legacy 3 propositions. Refer to the provider’s published terms for precise plan inclusions.
Legacy status and feature comparison
Because 3 Mobile was retired for new customers and many accounts were rolled into Vodafone, the practical differences that matter when cancelling are governance (which company rules apply), device repayment mechanics and dispute routes. The following table summarises that transition.
| Aspect | Legacy 3 Mobile | Post-migration (Vodafone) |
|---|---|---|
| Brand status | Legacy brand; ceased new sign-ups | Active under Vodafone management |
| Device plans | Original 3 device terms | Device repayments administered under Vodafone T&Cs; discounts may be forfeited on cancellation |
| Customer complaints | Billing residuals and migration issues reported | Similar complaints recorded on Vodafone systems and review sites |
Documentation checklist
- Account contract: retain the original signed agreement or critical information summary for the 3 Mobile account.
- Device finance schedule: keep the itemised mobile payment plan or device repayment table.
- Billing history: save recent statements showing charges, credits and direct-debit records.
- Promotional terms: preserve any trade-in, discount or bonus offer T&Cs that formed part of the deal.
- Communications log: maintain dated notes or transcripts summarising any conversations or communications related to billing or closure.
- Identity documents: ensure you have the identity/authority documents that match the account name in case verification is required for disputes.
Disputes, refunds and regulatory options for 3 Mobile customers
Regulatory framework: If an issue cannot be resolved directly through the provider’s dispute channels, the Telecommunications Industry Ombudsman (TIO) handles individual complaints about telecommunications service providers and transfer disputes. The ACMA provides guidance on switching and unsolicited transfers. The ACCC enforces consumer law where systemic misconduct occurs. These bodies are the standard external remedies for unresolved billing or transfer disputes stemming from legacy 3 accounts.
Chargebacks and bank disputes: Financial chargeback processes via your payment provider may be an option for unauthorised or erroneous direct-debit transactions, but banks assess these on their own rules and often require evidence of unsuccessful resolution attempts with the provider. Use regulatory complaint routes before relying on chargebacks when possible.
What regulators look for: Complaints to the TIO or ACCC are strengthened by a clear paper trail: the original contract, date-stamped bills, evidence of attempted resolutions and documentation of disputed charges. This evidence helps establish whether contractual or statutory consumer protections were breached.
Address
- Address: Vodafone Customer Care PO Box 2580 Kingston Delivery Centre Kingston, TAS 7050
What to do after cancelling 3 Mobile
Monitor your final bills for residual device balances, forfeited discounts or unexpected charges and reconcile them against the documentation checklist above. Providers commonly issue a final account statement that itemises remaining device charges and any refunds or final credits.
If billed amounts are disputed, lodge a formal complaint with the provider in writing and preserve evidence of the complaint and the provider’s response. If that fails, escalate the matter to the Telecommunications Industry Ombudsman citing the account details and your documentation.
Keep a watch on credit and collections activity after cancellation. If unresolved charges are referred to collections, request full validation of the debt and raise any contractual disputes with the collector in writing while pursuing regulatory remedies.
Finally, consider the contractual implications for any device-payment plan or promotional credit: these are often the largest sources of post-cancellation charges for legacy 3 customers, particularly where discounts are conditional on remaining connected for a fixed term. Verify whether any promotional credits were explicitly stated as forfeitable on termination and plan financially for any accelerated device balance that might appear on the final invoice.