Cancellation service N°1 in Australia
Contract number:
To the attention of:
Cancellation Department – Circles.Life
383 George Street
2000 Sydney
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Circles.Life service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
13/01/2026
How to Cancel Circles.Life: Simple Process
What is Circles.Life
Circles.Life is a mobile virtual network operator offering SIM-only and eSIM mobile plans that focus on flexible data allowances, promotional pricing and digital account management. The service markets tiered data plans with temporary promotional rates, data rollover features and add-ons such as international roaming packs. Circles.Life promotes “no lock-in contracts” and positions itself as a value-focused alternative to major carriers by using a partner network for coverage while operating its own retail and billing platform. Examples of promotional prices and features appear on its plans pages and critical information summaries.
Subscription plans and pricing overview
Circles.Life publishes several base plan tiers with occasional promotional prices for new customers. Plans commonly include unlimited standard national calls and texts, variable data caps and the option to use eSIMs. Promotional rates are time-limited and plans auto-renew monthly at the then-current rate. Promotions often reduce the monthly fee for a number of billing cycles; promotional benefits can be subject to specific terms.
| Plan tier (example) | Typical promotional price (example) | Key features |
|---|---|---|
| Low data (6 - 10 GB) | A$10 - A$17.50 (promo examples) | eSIM available, unlimited calls/text, rollover subject to plan |
| Medium data (30 - 50 GB) | A$22.50 - A$30 (promo examples) | Data rollover up to 500GB on selected plans, add-ons available |
| High data (100+ GB) | Varies | Large monthly allowance, fair use policy applies |
Use the table above as an illustrative snapshot based on current published offers; exact monthly amounts and promotional durations vary by campaign.
Customer experiences with cancellation
What users report
Public reviews and forums show a mix of comments: some customers praise plan value and quick resolution for specific issues, while a significant portion report frustration with billing and difficulties finalising cancellations. Complaints documented on review platforms reference repeated charges after an apparent cancellation request and slow resolution times.
Recurring issues and practical takeaways
Recurring themes from customer feedback include disputes over automatic renewals, loss of promotional credit or bonus data when a plan is ended, and the need to preserve written evidence of any interaction that concerns billing or service termination. A frequent practical takeaway is to monitor the first post-cancellation bill closely and be prepared to escalate a dispute if unexpected charges appear.
How cancellations typically work for Circles.Life subscriptions
Circles.Life plans are described as monthly subscriptions that auto-renew; customers may end a plan but promotional benefits and bonus data are often forfeited at termination. Evidence from offer terms indicates that termination does not generally entitle the customer to a prorated refund for unused portions of a billing period and that promotional waivers or bonus data may cease on port-out or termination.
From a billing perspective: billing cycles are monthly, first bills can be prorated to activation dates, and promotional discounts are commonly applied across a set number of bills rather than as a permanent discount. Financially, cancelling mid-cycle typically prevents future charges but does not usually produce a credit for the unused portion of the current cycle. This is consistent with common subscription practice and with Circles.Life’s published promotional terms.
Cooling-off and refunds: the availability of a statutory cooling-off period depends on the product type and timing of activation. For mobile services, promotional offers and immediate use of service can limit the application of a refund right. Consumers disputing a charge should be aware that service terms often reserve the provider’s discretion over refunds and credits.
Documentation checklist
- Account records: keep plan name, activation date and any promotional codes or offer names.
- Billing statements: save the relevant invoices and card or bank statements showing charges.
- Proof of interaction: keep any transcripts, reference numbers or case IDs that relate to billing disputes.
- Evidence of bonus benefits: screenshots or CIs (Critical Information Summaries) that show promotional entitlements.
- Transfer/port records: if you moved your number, retain port-in/port-out timestamps and confirmations.
Maintaining this documentation improves leverage in disputes and supports accurate bookkeeping when optimising recurring expense decisions.
Common pitfalls and financial risks
- Assuming automatic proration: many subscriptions do not prorate refunds for unused time; expect charges to cover the current billing cycle unless explicitly stated otherwise.
- Promotional dependencies: losing bonus data or promotional waivers on termination reduces realised value; calculate the net cost after forfeited benefits.
- Overlooked auto-renew: a missed renewal date can lead to an extra monthly charge; reconcile renewal dates with your cashflow calendar.
- Late dispute timing: delays in querying a charge increase the difficulty of reversing it with card issuers or regulators.
Disputes, chargebacks and consumer rights
From a financial perspective, contesting an unrecognised charge should begin with high-quality documentation. If a provider does not resolve a billing dispute, you have options through your payment provider and consumer regulator, but those remedies have procedural timelines and evidence requirements. Keep date-stamped records of all steps you take and the amounts in dispute.
Regulatory context: consumer protections can affect refund entitlement where a service is not delivered as promised. For Circles.Life customers, reference to the provider’s Critical Information Summary and general terms clarifies what the company permits regarding waivers, bill credits and termination effects. Use those documents when preparing any escalation.
Practical financial checklist before you cancel
- Recalculate monthly cost: include the lost promotion value and the full post-promo monthly rate to assess whether cancellation yields savings.
- Check remaining entitlements: note any bonus data or bill waivers that expire on termination and assign a dollar value to them.
- Plan the timing: if your billing date is imminent, consider whether waiting until the cycle end aligns with cashflow and avoids an extra full charge.
- Confirm alternative costs: compare the ongoing cost of a replacement plan (including setup or port fees where applicable) to make an evidence-based decision.
Tables: comparison and decision support
| Feature | Circles.Life (typical) | Notes for budgeting |
|---|---|---|
| Lock-in contract | No lock-in | Good for flexibility; promotions may still be time-limited. |
| Data rollover | Rollover up to 500GB on selected plans | Can reduce waste and increase realised value if you keep same plan. |
| eSIM availability | Yes | Helpful for travel and quick provisioning; factor in activation timing. |
| Prorated refunds | Generally not provided for unused period | Budget for a full-cycle charge when exiting mid-cycle. |
| Decision factor | Action to evaluate |
|---|---|
| Short-term cash saving | Compare immediate cancellation cost (including loss of promotions) versus switching. |
| Long-term monthly expense | Use post-promo monthly price to calculate 6 - 12 month budget impact. |
| Risk of billing disputes | Assign time and documentation cost to the expected dispute effort. |
Address
- Address: 383 George Street, Sydney, NSW 2000
Note: this is the address listed on Circles.Life public pages and legal notices. Do not treat this as an instruction to send correspondence; it is provided for reference.
What to expect after cancelling Circles.Life
Financially, expect that future billing will cease if cancellation is effective, but the last billed period may still show charges and promotional credits may be removed. Monitor your account and your card or bank for any residual or unexpected charges in the first two billing cycles after termination. Keep a clear timeline and the documentation checklist to expedite any dispute.
Next actions to protect your finances: reconcile the final bill with promotional terms, quantify the cost impact of forfeited benefits, and if contesting a charge, prepare evidence aligned with your payment provider’s dispute process and the regulator’s complaint guidance. This approach reduces the chance of lingering unexpected charges and helps prioritise the most cost-effective outcome.