Cancellation service N°1 in Australia
Contract number:
To the attention of:
Cancellation Department – Esim
2 Verbena Ave
2200 Bankstown
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Esim service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
13/01/2026
How to Cancel Esim: Step-by-Step Guide
What is Esim
An eSIM is a programmable SIM profile that stores mobile operator credentials digitally rather than on a physical card. It allows travellers and local users to buy prepaid data or voice packages that activate on a device without swapping physical SIMs. In practice many providers sell short-term prepaid bundles (28 to 365 days), data-only or voice+data options, and tiered allowances from small daily bundles to large multi‑month plans.
Pricing and plan structure vary by retailer and reseller: some providers list small-entry plans (for example A$25 for 15GB) and promotional large-data offers (for example A$15 for an 80GB 28-day plan), while others promote 30-day packages with voice and data options like a 25GB plan that includes unlimited local calls in some bundles. These plan examples are representative of current reseller listings and show how providers package duration, data allowance and voice features.
Subscription plans and pricing snapshot
Below is a practical snapshot of common prepaid structures you will see when evaluating an eSIM purchase. Use this to compare cost per GB and duration when deciding financial value.
| Plan | Data | Duration | Price (A$) | Notes |
|---|---|---|---|---|
| Telsim basic | 15GB | 28 days | A$25 | Typical entry prepaid bundle from resellers. |
| Promotional high data | 80GB | 28 days | A$15 | Limited-time price shown on reseller pages. |
| Mid tier travel | 25GB | 30 days | Varies | Often bundled with unlimited local calls on some plans. |
| Long stay | 125GB | 180 days | A$220 | Higher up‑front but lower monthly effective cost. |
How cancellations typically work for Esim
Providers treat eSIM purchases as digital services where the trigger point for many rights and billing events is activation. From a financial perspective the most important dates are the purchase date, the delivery/activation moment and the plan expiry date.
Notice periods and refunds: many sellers allow a short consumers' right of withdrawal window that ends on activation or after a fixed number of days. For example, a widely used terms approach is a 14‑day legal right to withdraw that expires when the eSIM is activated. If the eSIM is activated, refund rights are commonly constrained to defects or provider errors rather than buyer change of mind.
Billing cycle and proration: prepaid eSIM plans are typically prepaid for a fixed validity period. Proration practices differ: some providers will prorate unused days when a technical failure prevents use; others state no proration after activation. When a refund is available it is most often full only if the service was not delivered or if the provider cannot remedy a technical fault.
Cooling-off and activation timing: because activation often begins on first use, the cooling-off right can be lost immediately once the eSIM profile is used. From a value perspective, delaying activation until you are ready to use the service preserves consumer options.
Customer experiences with cancellation
What users report
Public reviews and forum posts show two consistent strands of feedback: pricing and coverage are generally praised when the eSIM works, while refunds and support for failed activations are the main sources of complaints.
Several users report quick prorated refunds when a service outage is confirmed, but many others describe slow response times and repeated support exchanges before any refund is issued. Independent review platforms and discussion threads include specific accounts of delayed refunds and long support cycles for activation problems.
Recurring issues and practical takeaways
- Activation triggers rights: If you activate the eSIM, expect the provider to treat the plan as used and limit change‑of‑mind refunds.
- Support responsiveness matters: Faster acknowledgement of technical faults increases the chance of a pro rata or full refund in practice.
- Document everything: users who logged timestamps, screenshots and support exchanges report better outcomes when disputing charges with payment providers.
- Buyer beware on promotional pricing: heavily discounted large-data offers may be tied to strict non‑refundable conditions.
Documentation checklist
- Purchase record: save invoices and order references showing plan type, price in A$ and purchase timestamp.
- Activation evidence: screenshots showing activation date/time or error messages when activation fails.
- Usage logs: if available, export or screenshot usage that proves service failure or lack of connectivity.
- Payment evidence: bank statement or card transaction entry showing the A$ charge.
- Support correspondence: retain all reply excerpts, ticket numbers and timestamps.
Billing and refunds: financial analysis
From a financial perspective evaluate refund likelihood by plan type. One-off prepaid bundles bought directly from a provider usually have clear refund rules tied to activation. App-store purchases may be managed by the store's refund rules; reseller purchases may add an intermediary that affects the refund route.
Typical timelines: some provider terms state refunds will be processed within a specified period (for example up to 10 business days for eligible refunds). Where a refund is issued it is commonly routed back via the original payment method.
Dispute and chargeback considerations: when an eligible refund is refused or delayed, consumers sometimes escalate via their card issuer. This is a financial escalation, not a guaranteed outcome, and card issuers will require documentation showing attempts to resolve the issue with the seller.
| Provider | Reported refund window | Activation rule | Observed complaints |
|---|---|---|---|
| Airalo (example) | Legal withdrawal up to 14 days or until activation | Right to withdraw expires on activation | Slow support replies and some refund delays reported |
| Nomad (community reports) | Varies; some users report lengthy waits | Activation treated as start of service | Duplicate payment and refund processing delays reported in forums |
| Holafly (feature note) | Varies by reseller and plan | Some unlimited plans apply fair use limits | Fair use speed throttling noted by reviewers |
Common pitfalls and mistakes to avoid
- 1. Activating immediately after purchase when you are not ready to use - this can void cooling-off rights.
- 2. Assuming promotional offers carry the same refund flexibility as standard plans.
- 3. Failing to capture error screens and timestamps during activation problems.
- 4. Mixing up reseller terms with provider terms - intermediaries can limit direct refund rights.
- 5. Not checking whether the purchase was processed through an app-store billing channel, which may change the refund pathway.
How to prepare a financial case for a refund or dispute
Organise documentation by date and relevance: purchase, activation attempt, support contact and any automatic error logs. A clear timeline improves the persuasiveness of a refund request or a bank dispute.
Quantify financial impact: state the exact A$ amount charged, any consequential costs (for example needing alternative connectivity), and the value gap between promised service and delivered service.
Keep calculations simple: compute effective cost per GB or cost per active day to show imbalance between what was paid and what was delivered.
Address
- Address: Travel‑eSIM Head Office 2 Verbena Ave, Bankstown NSW, 2200 Australia
What to do after cancelling Esim
Monitor your billing statements for at least two billing cycles to confirm that recurring charges have stopped and that any approved refunds appear as credits in A$. Keep a note of the date you expect a refund based on the provider's stated timeline.
Review related subscriptions: if the eSIM was purchased via an app-store or third-party reseller, confirm whether the store or reseller has separate recurring charges that need attention.
Reallocate budget: treat the refunded or cancelled amount as available cash and consider whether a different connectivity option provides better cost per GB or more reliable support for future trips.
If you plan to switch providers, compare effective A$ cost per GB and support responsiveness rather than headline prices alone. The cheapest A$ per GB may come with higher dispute risk, which has its own time and stress cost.
Finally, preserve all documentation for 12 months in case late billing reversals or disputes arise.