Cancellation service N°1 in Australia
Contract number:
To the attention of:
Cancellation Department – Jb Hi-Fi
Level 4, Office Tower 2, Chadstone Place, Chadstone Shopping Centre, 1341 Dandenong Road
3148 Chadstone
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Jb Hi-Fi service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
How to Cancel Jb Hi-Fi: Complete Guide
What is Jb Hi-Fi
JB Hi-Fi is a national retailer that sells consumer electronics and operates a branded mobile service called JB Hi-Fi Mobile. The mobile service bundles Telstra network access with a mix of month-to-month and fixed-term "upfront" plans, occasional gift-card incentives, and device protection products sold as JB Hi‑Fi Extras (insurance-like membership plans issued by SquareTrade). JB Hi‑Fi markets BYO SIM, prepaid, upfront (postpaid) and mobile broadband bundles with data tiers and promotional gift card offers linked to fixed terms.
Plans range from lower-data month-to-month options to 24-month upfront plans that include a minimum plan cost and a promotional gift card that can create a repayment obligation if you end the term early. JB Hi‑Fi also offers device protection or Extras through SquareTrade with separate Product Disclosure Statements and cooling-off language.
How JB Hi‑Fi mobile plans are structured
JB Hi‑Fi sells several plan families: prepaid SIMs that expire if not recharged, upfront mobile plans with advertised monthly rates and minimum costs over a 24-month term, and mobile broadband plans for hotspot devices. Promotional gift cards frequently accompany fixed-term offers and are treated as a benefit spread over the commitment length.
| Plan type | Typical billing / commitment | Example headline price | Key feature |
|---|---|---|---|
| Upfront mobile plans | Month-to-month or 24-month minimum cost | A$64 to A$99 per month (example tiers) | Large data allowances, gift-card offers on fixed terms. |
| Mobile broadband plans | Month-to-month or 24-month upfront | A$19 and A$49 examples | Designed for hotspot devices, data sharing with JB accounts. |
| Prepaid SIM | No lock-in; deactivates after inactivity | Varies | Recharge-based expiry rules. |
Key cancellation rules that apply to JB Hi‑Fi plans
Check minimum term obligations and whether a Gift Card Repayment Fee or Voucher Repayment Fee applies to your plan; these fees can be pro-rated against remaining months if you exit early. JB Hi‑Fi clearly warns that terminating a plan during a commitment term may trigger repayment obligations for promotional vouchers.
Final bill timing and billing cycles vary by plan type. Prepaid services follow recharge/expiry rules; upfront plans show a minimum plan cost over the term and may continue billing if the plan is month-to-month after the term. Expect the final charge to appear on the next billing cycle and to be managed according to the telco partner's billing processes.
Refund and proration behaviour: JB Hi‑Fi documentation states that payments already taken are not always refundable and that any voucher repayment is payable on cancellation. Mobile Extras (device protection) documents show a 30-day cooling-off right for full refunds where permitted by the Product Disclosure Statement, and different refund rules apply for monthly versus fixed-term Extras products.
Customer experience with cancellation
What users report
Users on forums and review sites report three recurring themes: unexpected voucher repayment invoices when leaving a promotional plan early, mixed experiences with speed of account closure and refunds, and occasional confusion about final bills versus gift-card balances. Several community threads note that gift-card incentives create a financial obligation if the plan ends before the promotional term completes.
Customer feedback often references the JB Hi‑Fi partnership with a major network and the resulting split of responsibilities between retailer, network partner and the protection provider. Complaints that mention lack of clarity usually relate to how voucher repayment amounts are calculated, and how the final bill is presented.
Recurring issues and practical takeaways
1. Expect a voucher repayment if you signed up for a gift-card promotion and leave before the end of the commitment term; the repayment is typically pro-rated against the remaining months.
2. Mobile Extras have distinct rules: a 30-day cooling-off window and different refund/proration rules for monthly versus fixed-term Extras plans. Keep the applicable PDS for your purchase.
3. Final billing can include non-plan items (outstanding device or third-party charges). Reconcile gift-card values separately from network-managed final bills.
How cancellations typically affect billing and refunds for JB Hi‑Fi
Immediate disconnection and refunds: official guidance indicates a service may be disconnected as part of cancellation and that payments already taken are often non-refundable; voucher repayment fees remain payable if applicable. Factor these outcomes into decisions about timing.
Proration: for some products you may receive a pro rata refund for unused time; for others, particularly promotional gift-card cases or fixed-term device offers, pro rata charges (repayments) may apply instead. Read the Critical Information Summary linked to the plan before deciding.
Cooling-off: JB Hi‑Fi Extras documentation and the SquareTrade PDS record a 30-day cooling-off period for some Extras purchases, during which a full refund may be available if no qualifying claim or service request has been made. After cooling-off, different refund rules apply depending on the subscription model.
What to watch for with JB Hi‑Fi Extras (device protection)
JB Hi‑Fi Extras is offered under a PDS issued by SquareTrade. Membership fees, service request fees and replacement costs are set out in the PDS; different product windows and eligibility rules apply by device and purchase date. The PDS contains cancellation, refund and complaint-handling sections you should review.
| Extras tier | Example monthly fee | Service request charge |
|---|---|---|
| Lower-value devices | A$9.99 per month (example) | Front screen replacement typically an additional fee (example A$45). |
| Mid-value devices | A$14.99 per month (example) | Swap or replacement fees apply; check PDS for caps. |
| High-value devices | A$17.99 per month (example) | Higher service request caps and additional terms apply. |
Documentation checklist
- Proof of purchase: invoice or receipt showing plan, device, or Extras purchase.
- Plan critical information summary: the summary that shows minimum plan cost and promotional gift-card terms.
- Product Disclosure Statement: for any Extras or protection product purchased (SquareTrade PDS).
- Billing history: recent statements showing charges, gift-card credits, and final bill items.
- Device details: IMEI or serial number if a device or Extras plan is involved.
Disputes, chargebacks and escalation
If a final bill or repayment amount appears incorrect, document the charge and any supporting terms from the Critical Information Summary or PDS. Most reputable providers have an internal complaints handling process; escalate only after gathering clear documentary evidence.
When disputing a charge through your financial institution, be ready to supply the plan terms, proof of purchase and a timeline of events. Keep copies of every correspondence and every statement showing the disputed amount. Use chargebacks only when you have exhausted the provider's complaints process or when instructed by your financial institution.
Common pitfalls and how to avoid them
- Missing the commitment term: signing up for a gift-card promotion without noting the minimum term can lead to unexpected repayment fees.
- Assuming refunds for advance payments: some plan payments and gift-card benefits are non-refundable once taken; verify refund terms in the Critical Information Summary.
- Mixing gift-card and final bill balances: gift-card credits are separate from network-managed final bills; reconcile both.
- Ignoring the Extras PDS: protection plans have their own cooling-off and cancellation rules; read the PDS for refund eligibility and service request caps.
Practical pro tips from a cancellation specialist
First, read the plan's Critical Information Summary and any PDS before you commit; those documents are the authoritative source for minimum costs, gift-card repayment mechanics and cooling-off rights.
Next, when evaluating whether to remain or exit a plan, calculate the effective cost by adding any repayment fee to the remaining plan charges and compare that to continuing the contract for the shortest commercially relevant period. This avoids surprise invoices.
Additionally, keep clear records of purchase dates, applied promotions and any notices you receive about changes to plan terms. That documentation is essential if you need to dispute a repayment or final charge.
Address
- Address: Level 4, Office Tower 2, Chadstone Place, Chadstone Shopping Centre, 1341 Dandenong Road, Chadstone VIC 3148, Australia
What to do after cancelling Jb Hi‑Fi
After cancellation, monitor your bank and card statements across at least two billing cycles to ensure the final bill matches the terms you were given and that any voucher repayment has been correctly calculated.
If you purchased Extras, retain the PDS and any claim references in case service requests or refunds need follow up. Where a repayment appears incorrect, gather the Critical Information Summary, receipt and billing evidence before escalating.
Finally, keep a neutral, dated log of all key events and documents: purchase date, plan tier, promo value, date of cancellation and the exact amounts charged after exit. This practical record will speed any future dispute resolution and reduce friction.