Cancellation service N°1 in Australia
Contract number:
To the attention of:
Cancellation Department – Spacetalk
Level 2, 104 Frome Street
5000 Adelaide
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Spacetalk service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
17/01/2026
How to Cancel Spacetalk: Step-by-Step Guide
What is Spacetalk
Spacetalk is a consumer electronics and connected services provider best known for smartwatches for children and family-focused mobile plans. The product offering combines a wearable device, a mobile SIM plan tailored to wearables or handsets, and a companion app that provides location, approved calling, messaging and safety features. Spacetalk mobile plans bundle an app subscription with many SIM plans and sell both short-duration wearable recharges and rolling handset plans with tiered data allowances.
From a financial perspective, Spacetalk’s value proposition is a combined hardware-plus-subscription model: upfront device costs plus recurring plan or app charges. Many users weigh the monthly or periodic plan cost against the device utility and ongoing support reliability when deciding whether to retain or cancel service.
How Spacetalk subscriptions and plans are structured
Spacetalk sells wearable recharge plans (30, 180, 365 day recharges) and rolling handset SIM plans (monthly recharges) with distinct data tiers and inclusions. Typical handset tiers include A$20 for 10GB, A$25 for 22GB, A$35 for 35GB and A$45 for 80GB on a 30 day recharge; wearable tiers start at A$17.99 for a 1GB 30 day plan and scale up for longer recharges. The Spacetalk app subscription is listed at A$7.99/month but is included at no additional cost while a Spacetalk Mobile SIM with a paid plan is active.
| Plan type | Typical price (A$) | Recharge period | Key inclusion |
|---|---|---|---|
| Wearable 1GB | A$17.99 | 30 day | Location, calls, app subscription included |
| Wearable 10GB | A$90.99 | 180 day | Longer recharge, savings vs monthly |
| Handset 10GB | A$20 | 30 day | Standard mobile inclusions |
| Handset 80GB | A$45 | 30 day | 5G access where available |
Typical cancellation mechanics for Spacetalk subscriptions
Understanding billing cycles and proration is central when evaluating the financial impact of cancelling Spacetalk. Spacetalk policy indicates that mobile plans and wearable recharges are non-refundable for unused prepaid credits and that cancelling a SIM plan will stop future payments while previously paid periods generally remain non-refundable. Expect the active service period to continue to its paid expiry unless the vendor’s policy explicitly states otherwise.
For app store purchases, the app subscription remains active until the end of the current billing period even after cancellation through the app store platform; this distinction matters because duplicate charges can occur when both a Spacetalk Mobile SIM and a direct app store subscription exist. From a cost control perspective, verify whether your plan already includes the app to avoid double billing.
Customer experience with cancellations for Spacetalk
What users report
Public feedback shows three recurring themes: difficulties following a major app update, unexpected or duplicate charges, and frustration with support response times. Many users reported losing functionality after an app upgrade and sought refunds or rapid remediation. Others describe being charged for app subscriptions despite having a mobile plan that should include the app. Trustpilot and social posts contain multiple complaints about delays resolving billing disputes and about the perceived reliability of the service after software changes.
Recurring issues and practical takeaways
In terms of value and risk, reports suggest prioritising verification of whether the app subscription is included with the SIM before authorising additional payments. Users have found that documentation (receipts, activation timestamps, app store receipts) materially strengthens refund or dispute outcomes. Several complaints emphasise slow support turnaround during outages and at scale following app updates. These patterns increase the financial case for tight expense controls and for preparing documentation before initiating any dispute.
Financial implications to consider before cancelling Spacetalk
From a financial perspective, evaluate remaining prepaid value, upcoming renewals, and any bundled app subscription that may continue to bill independently via an app store. Because Spacetalk lists that unused prepaid mobile credits are not refundable, the direct recoverable amount on cancellation may be limited. Factor in any promotional pricing periods or double-data offers that alter effective monthly cost.
Where duplicate billing is possible (app store subscription plus Spacetalk Mobile SIM), reconcile bank or card statements against activation and purchase receipts to identify overcharges. If you paid an app store subscription inadvertently, discussion points with your card issuer or platform provider include dates, receipts and whether the mobile plan included the app.
Documentation checklist for cancelling or disputing Spacetalk charges
- Account identifiers: customer account number and Spacetalk phone number or SIM ID.
- Purchase receipts: original device purchase, plan recharge receipts, and app store subscription receipts if applicable.
- Billing history: card or bank statements showing charges and dates.
- Service dates: activation date, recharge expiry dates and any auto-renewal dates.
- Device identifiers: device IMEI or serial where relevant for warranty or service records.
- Communication log: timestamps and brief summaries of any contact attempts with the provider or platform support.
- Screenshots: plan pages, terms shown at point of purchase, and any in-app confirmations of included services.
Common pitfalls and mistakes to avoid when cancelling Spacetalk
- 1. Overlooking app store subscriptions: check whether the app subscription was purchased directly through Apple or Google and appears on your platform receipts.
- 2. Assuming unused prepaid credits are refundable: Spacetalk’s policy states unused prepaid mobile credits are not refundable.
- 3. Failing to keep proof: lacking receipts and billing evidence weakens dispute outcomes.
- 4. Ignoring bundled inclusions: if a Spacetalk Mobile SIM includes the app subscription, cancelling only one element may not stop all charges unless all linked subscriptions are reconciled.
| Comparison | Wearable plans | Handset plans |
|---|---|---|
| Recharge cadence | 30 / 180 / 365 day options | 30 day rolling |
| Typical price range (A$) | A$17.99 to A$164.99/year depending on length | A$20 to A$45 per 30 days |
| App subscription | Included with SIM | Included with SIM |
How to make a strong financial case if seeking refunds or disputing charges
Prepare a narrative that ties dates, receipts and the exact charge line to the service failure or billing error. Where charges are duplicated between the Spacetalk Mobile billing and an app store subscription, show both receipts and highlight overlap periods. Documentation that shows the service was non-functional during a billing period strengthens requests for credit or adjustment.
From an optimisation standpoint, quantify the ongoing monthly cost versus alternatives and estimate the breakeven point for continued service based on device value and recurring fees. This analysis helps decide whether pursuing a refund is cost-effective.
Address
- Address: Spacetalk Mobile Australia, Level 2, 104 Frome Street, Adelaide SA 5000
What to expect immediately after cancelling Spacetalk
Spacetalk’s published guidance notes that once cancellation is processed the mobile service will stop and future payments will cease, while unused prepaid credits are not refundable. Also, cancellation of an app store subscription follows the app store’s timing rules and usually remains active until the subscription period ends. Expect service interruption for the device if the SIM plan is ended.
Operationally, allow for short processing time after a cancellation request during which the account may still show as active. From a financial-control perspective, monitor the payment method for at least one billing cycle after cancellation to confirm no further renewals are charged.
What to do after cancelling Spacetalk
After cancellation, reconcile your bank or card statements against the recorded cancellation date and the documentation checklist above. If you had a paid app subscription via an app store, verify that the platform subscription status aligns with your records to prevent duplicate charges.
In terms of optimisation, consider whether switching to a different plan cadence (annual vs monthly) or reallocating the device to a lower-cost service better aligns with your budget and risk tolerance. Track any support interactions and keep that log with your documentation in case a regulator or dispute resolution process becomes necessary.