Cancellation service N°1 in Austria
Contract number:
To the attention of:
Cancellation Department – Spusu
Donau‑City‑straße 7
1220 Wien
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Spusu service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
15/01/2026
How to Cancel Spusu: Step-by-Step Guide
What is Spusu
Spusu is a European mobile virtual network operator offering prepaid and monthly mobile plans that bundle data, voice and SMS with fixed pricing. The company markets low-cost, no-frills plans, eSIM options and features like data rollover/reserve and included EU/UK minutes for certain plans. Official plan lists show multiple low-tier and high-tier bundles priced in euros and a policy that allows one free tariff change per month.
From a financial perspective, Spusu positions itself as a cost-efficient alternative to legacy carriers by keeping headline prices low and offering predictable monthly fees rather than promotional short-term discounts. This pricing model matters for budgeting and recurring-cost optimisation.
Subscription plans and indicative AUD pricing
This section summarises representative Spusu plan prices from official listings and shows approximate conversions to AUD using recent mid-market exchange data. Values are approximate and intended for budgeting comparisons only; actual billed amounts may appear in EUR on statements and card issuers may apply conversion fees.
| Plan (example) | Listed price (EUR) | Approx price (A$) | Key inclusions |
|---|---|---|---|
| spusu 1 | €3.98 | A$7.00 approx | 1 GB, 100 min, 100 SMS + reserve data |
| spusu 10 | €4.98 | A$8.75 approx | 10 GB, 1,000 min, SMS bundle |
| spusu 150 XL | €5.98 | A$10.50 approx | 150 GB, unlimited minutes in plans that list unlimited calls |
| spusu 200 XL 5G | €7.98 | A$14.05 approx | 200 GB, 5G access on selected plans |
| spusu 500 XXL 5G | €12.98 | A$22.85 approx | 500 GB, higher data cap, 5G where available |
Conversion basis used: mid-market EUR to AUD feed; figures rounded to two significant digits and flagged as approximate for consumer budgeting. Exchange rates move; use current quotes when authorising card payments.
Customer experiences and cancellation analysis
What users report
Customers commonly praise Spusu for low headline prices and for features such as eSIM availability and data reserve. Several reviews specifically note fast responses from the service team and cases where users reported rapid account closure or refunds after device incompatibility.
Conversely, public feedback highlights recurring technical and operational pain points: device compatibility limits (VoLTE/Wi‑Fi calling support varies by handset), occasional number-porting friction, and intermittent connectivity reports for some eSIM or device combinations. These technical limits sometimes trigger a cancellation decision shortly after sign-up, with customers seeking refunds or plan reversal.
Recurring issues and practical takeaways
From a financial-advisory perspective the pattern is clear: when a low-cost plan fails to deliver expected service (voice or data), the direct cost is the monthly fee and indirect costs include time spent resolving issues and temporary top-ups on other carriers.
Practical takeaways drawn from user reports: budget for a short testing window after activation, confirm handset compatibility before committing to an ongoing plan, and expect refund outcomes to depend on the company’s fault (technical incompatibility) versus user choice.
How cancellations typically affect billing and refunds for Spusu
Notice periods and billing cycles: Spusu lists mostly monthly-priced plans. From a financial perspective, cancelling partway through a billing cycle can lead to differences in when the charge stops appearing on statements versus the effective service cutoff date. Expect billing to appear in EUR on the card or bank statement.
Proration and refunds: Official listings and customer reports indicate refunds may be possible when the provider is at fault (for example, device incompatibility or provisioning errors). Prorated refunds for unused time are not uniformly guaranteed across low-cost MVNO contracts; treat prorations as conditional. Keep documentation to support refund claims.
Cooling-off period and consumer rights: Where a cooling-off period applies (distance selling rules can cover remote sign-ups within the EU framework), this may affect European customers; for cross-border or local consumers, outcomes depend on purchase channel and applicable commerce regulations. For Spusu specifically, some user reports show refunds were issued when a device was incompatible. Verify statutory rights that apply to your purchase channel and payment method.
Documentation checklist
- Proof of purchase: order reference, invoice or card statement showing the initial charge.
- Activation evidence: screenshots or notes showing activation date and any provisioning errors.
- Device compatibility logs: error messages, network settings pages or test results that demonstrate failed service where relevant.
- Billing statements: the first two billing cycles after sign-up and any disputed charges.
- Communication record: dates and brief summaries of all contacts with the provider and any case or ticket numbers (no channel details here).
Common pitfalls and mistakes to avoid
- 1. Not verifying handset compatibility before committing to a recurring plan, which can lead to unusable voice features and early cancellation costs.
- 2. Assuming automatic proration applies; some low-cost plans do not automatically refund partial months.
- 3. Lacking clear documentation at the time of dispute; missing invoices or activation dates weakens refund claims.
- 4. Ignoring roaming or EU/UK inclusions in the plan when travelling; inclusion may be limited by plan terms.
Disputes, chargebacks and consumer remedies
From a financial viewpoint, escalate disputes with clear evidence and a precise timeline: demonstrate the mismatch between promised features and delivered service. Keep records of the billed currency and amounts.
If a refund is refused and you paid by card, consumer options include lodging a formal dispute with your card issuer. Chargebacks are a financial remedy and are governed by card network rules; they are time‑limited and require documentary support. Consider the potential impact of a chargeback on future account relationships with the merchant.
What to expect immediately after cancelling Spusu
Expect billing entries to continue to reflect the standard cycle for the period already paid. Service deprovisioning timing can vary: some customers report near-immediate cut-off while others see service run to the end of the last paid period. Plan for a short transition gap in voice/data service when switching carriers.
If a refund is due, timelines vary depending on the root cause and payment method; card refunds can take several business days to appear on statements. Track the refund reference and reconcile it against monthly statements.
Plan and cost comparisons
| Feature | spusu examples | Budget planning note |
|---|---|---|
| Headline monthly rates | Low headline EUR prices (example plans from €3.98 up). | Convert to A$ for budgeting and include conversion fees. |
| Data caps | From small bundles to 500 GB plans and specialised IoT rates. | Match expected usage to plan; higher data tiers improve value per GB if used. |
| Network features | eSIM offered; 5G available on selected plans; VoLTE/Wi‑Fi calling support varies by device. | Factor device compatibility into expected service quality. |
Practical recommendation from a financial perspective
Analyse total expected monthly cost in A$ including conversion fees and any short-term top-ups needed if service is unreliable. For plan switching, model the breakeven point when a cheaper plan with lower service reliability becomes more costly due to time lost, extra payments and possible temporary dual subscriptions.
When evaluating ongoing value, compare effective price per GB and the expected reliability on your handset type. Prioritise predictable monthly fees and documented remedies for failures.
Address
- Address: Spusu DC Tower 1 38. Stock Donau‑City‑straße 7 1220 Wien
What to do after cancelling Spusu
After cancellation, reconcile your statements: check the final billed EUR charge against dates of service and any documented refunds. If a refund is pending, set a calendar reminder to verify the amount appears on your A$ statement within the expected timing window from your card issuer.
Consider short-term contingency measures for uninterrupted connectivity and budget for any temporary dual-plan costs. Re-evaluate whether a higher-priced plan with stronger device support delivers better net value than repeatedly switching low-cost providers.
If you intend to re-subscribe in future, retain onboarding documentation and device compatibility checks to reduce the likelihood of repeat issues.