Cancellation service N°1 in Australia
Contract number:
To the attention of:
Cancellation Department – Amazon Music
Level 37, 2 Park Street
2000 Sydney
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Amazon Music service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
11/01/2026
How to Cancel Amazon Music: Complete Guide
What is Amazon Music
Amazon Music is a digital music service that offers both a free ad-supported tier and paid subscription tiers with on-demand, ad-free playback, offline downloads and higher-resolution audio options. The catalogue size and features vary by tier: Prime members get a limited Prime Music benefit while Music Unlimited offers a much larger catalogue and HD/spatial audio on eligible plans.
In Australia the service is available on mobile, desktop, Alexa-enabled devices and selected smart TVs. Amazon advertises introductory trials and automatic renewals for paid plans, with plan types that include an Echo/single-device option and one or more multi-device individual/family tiers.
How cancellations typically work for Amazon Music
Most subscriptions renew automatically at the end of each billing period unless cancelled before the next renewal date. This means the effective cancellation timing is typically tied to the billing cycle rather than the moment the cancellation is submitted.
Promotional trials normally convert to paid subscriptions at the end of the trial period unless the subscription is ended before renewal; promotional offer terms vary by plan.
Proration: for digital streaming services the merchant’s terms determine whether you receive a pro rata refund for unused time after cancellation. Amazon’s public pages state “cancel anytime” for paid plans, but do not promise uniform proration across every plan or payment route. Check your billing statement for charges that align with renewal timing.
Third-party billing differences: if a subscription was arranged through a platform other than Amazon’s standard billing channels (for example, a mobile app store or another reseller), refund and renewal rules may differ. The provider or platform that processed the payment usually controls refundability for that purchase.
Customer experiences with cancellation
What users report
Public reviews and forum posts show mixed experiences. Some users report smooth cancellations and timely stop of renewals. Others describe accidental or unclear enrolments, unexpected immediate charges after trial interactions, and difficulty stopping renewals on short notice.
Forum threads and user comments include reports of technical problems where the cancellation control did not respond or where apparent interface choices led to continued billing. Several posts note that disputes over unauthorised or unwanted sign-ups were resolved only after persistence and by referencing entitlement to refunds.
Recurring issues and practical takeaways
Common patterns: accidental enrolment via app prompts or trial offers, trial-to-paid conversion without obvious notice, and occasional interface glitches preventing immediate confirmation of cancellation.
Practical takeaways: monitor the exact billing date, keep records of trial start and renewal dates, and review bank statements promptly after a trial ends. Users who reported problems emphasised keeping documentary evidence of dates, screenshots and payment records.
Subscription plans and pricing
| Plan | Key points | Price (AUD) |
|---|---|---|
| Music Unlimited - individual | Large catalogue, ad-free, on-demand, HD/Spatial where available. | A$12.99/month (advertised rate; promotional offers may apply). |
| Echo / single-device plan | Access limited to one eligible Echo or Fire TV device; lower-cost option for a single device. | A$6.99/month for single compatible device plans noted on Amazon AU pages. |
| Music Unlimited - earlier advertised rates | Regional launch messaging showed different introductory pricing; offers have varied over time. | A$11.99/month (noted in launch materials; may differ from current retail rate). |
| Prime Music (included with Prime) | Smaller catalogue and limited skips compared with Unlimited; included with Prime membership. | Included as part of Prime membership (Prime pricing varies). |
Plan features comparison
| Feature | Prime Music | Music Unlimited (individual) | Echo/single-device |
|---|---|---|---|
| Catalogue size | Limited curated catalogue | Largest on-demand catalogue and HD options | Full Unlimited catalogue but restricted to one eligible device |
| Ad-free on demand | Limited, may have restrictions | Yes | Yes on the eligible device |
| Offline downloads | Some offline features | Download for offline listening | Device-based offline where supported |
Legal rights and refunds relevant to Amazon Music
Consumer guarantees under Australian law apply to digital content and services. If a digital service is not delivered as promised or is defective, you may be entitled to a remedy such as a repair, replacement or refund depending on the severity of the issue. This applies even when content is delivered online.
Cooling-off: there is no automatic universal cooling-off right for ongoing digital subscriptions once supply has started; remedies are fact-specific and depend on whether a supplier violated consumer guarantees or contract terms. Proposed legislative reforms may alter obligations for subscription contracts and refunds, so timelines and entitlements can change.
Documentation checklist
- Subscription proof: payment record or transaction ID showing when the subscription or trial began.
- Trial dates: start date and advertised trial length.
- Billing statements: copies of bank or card statements showing charges and dates.
- Interface evidence: screenshots or screen recordings that show enrolment prompts, offer text, or any cancellation attempt confirmations.
- Correspondence log: dates and short notes about any communications or attempts to resolve a billing dispute.
How to prepare for a disputed charge
If you see an unexpected charge, assemble the documentation checklist above. Record exact dates of trial start, renewal and the charge date. This evidence is the core of any dispute or request for a refund.
Where a service does not match the advertised features or is otherwise defective, consumer law can provide a remedy. Be ready to point to the specific discrepancy between the advertised promise and the delivered service.
Common pitfalls and mistakes to avoid
- Assuming trial end date: do not rely on memory alone; check the exact trial expiry and renewal date reflected on your payment records.
- Ignoring app-store billing differences: subscriptions billed by other platforms can have separate renewal and refund rules.
- Failing to keep proof: missing documentation weakens refund or dispute claims.
- Waiting to check statements: late detection of a charge can make resolution harder to prove and resolve.
What to do after cancelling Amazon Music
After you have cancelled, continue to monitor your billing statements for at least two billing cycles to confirm no further renewals occur. If a charge appears, compare the date to your cancellation and the subscription terms.
Check local consumer protection resources for guidance if the provider refuses a refund for a breach of consumer guarantees. Keep copies of all supporting documents and note any timelines or deadlines that appear in correspondence or published terms.
Access and downloads: depending on plan terms, you may retain access until the end of the paid period or lose on-demand access immediately. Remove locally stored downloaded content if you no longer have a valid licence to avoid confusion about access rights.
If you plan to re-subscribe later, keep a record of the dates and any promotions to reduce the risk of accidental double-charging or overlapping trial periods. Promotional offers can vary and are time-limited.
Address
- Address: Amazon Commercial Services Pty Ltd Attn: Legal Department Level 37, 2 Park Street Sydney NSW 2000, Australia