Cancellation service N°1 in Australia
Contract number:
To the attention of:
Cancellation Department – Bongo
PO Box 146
2048 Westgate
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Bongo service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
11/01/2026
How to Cancel Bongo: Complete Guide
What is Bongo
Bongo is a digital entertainment platform that offers on-demand video content and time-limited passes alongside a separate Australian business that supplies promotional products. The streaming service component lists in‑app purchase options such as monthly and annual subscriptions and single-title purchases; app store listings show recurring options including a monthly plan and an annual plan.
From a financial perspective, the two manifestations of the Bongo name matter: one is a subscription-based streaming product with recurring charges, the other is a commercial supplier of promotional merchandise that uses standard business invoicing. This guide focuses on the subscription model and the financial implications of cancelling ongoing charges under that name.
Subscription plans and pricing at a glance
Service listings indicate multiple subscription durations and single-purchase options. Where published amounts are shown in store listings they are treated here in AUD for budgeting comparisons. Use the table below to compare recurring cost profiles and likely value outcomes.
| Plan | Typical duration | Listed price (store) | Notes on use |
|---|---|---|---|
| Monthly subscription | 1 month | A$5.99 | Recurring every month unless renewed; useful for short-term access. |
| 30 days unlimited pass | 30 days | A$4.99 | Single 30‑day access window; sometimes priced differently in regional stores. |
| 365 days unlimited pass | 1 year | A$49.99 | Year-long access often promoted as a value play vs monthly renewals. |
| Annual subscription | 1 year | A$59.99 | Annual auto-renewal typically priced to reward upfront commitment. |
How cancellations typically affect billing and access for Bongo
In terms of value, cancellation outcomes typically depend on how the subscription was purchased and whether the charge was processed through a platform (for example a device app store) or directly by the service provider. Platform purchases often follow platform refund and subscription rules; direct charges follow the service terms and the Australian Consumer Law where applicable.
From a financial perspective, expect these common mechanics: subscriptions usually remain active until the end of the current paid period; refunds for unused portion are frequently not automatic; proration policies vary and may not favour the customer. If service faults are documented and significant, consumer guarantees may require a remedy including a refund.
Notice periods, billing cycles and proration
Billing cycles for monthly and annual plans define when renewal charges hit your statement. Avoiding an unwanted renewal generally requires action before the renewal date; failure to act can result in a new billing period that becomes non-refundable under many provider terms. From a cost-optimisation view, calendar the renewal dates to prevent surprise charges.
Cooling-off periods and refunds
There is no universal automatic cooling-off right for digital subscriptions purchased online; cooling-off rules can apply in limited circumstances such as unsolicited sales or certain door-to-door contracts. The Australian Consumer Law provides remedies where a service has a major failure or is not fit for purpose. That legal route tends to be case-specific and may require evidence of a fault or misrepresentation.
Customer experiences with cancellation
What users report
Public feedback collected from app store reviews and consumer platforms shows two recurring themes: activation or access problems after a paid purchase, and slow or unhelpful support when billing issues arise. One app store reviewer described paying for an annual subscription but not receiving activation for days and experiencing poor follow-up. Trust and timeliness are often the core complaints.
Recurring issues and practical takeaways
Reports indicate practical risks to a consumer wallet: late activation, difficulty obtaining confirmation of cancellation or refunds, and inconsistent availability of content compared with marketing claims. When a platform sells licences via an app store, customers sometimes see delayed or mismatched entitlements that complicate refund requests.
Documentation checklist
- Proof of purchase: receipt, bank or card statement showing the transaction and merchant descriptor.
- Plan details: which Bongo plan you purchased, date of purchase, and renewal date if known.
- Error evidence: screenshots of access failures, error messages, or content unavailability.
- Correspondence record: dates and brief notes of any attempts to resolve the billing issue.
- Bank/card evidence: any reverse charges or duplicate payments apparent on statements.
Common pitfalls and mistakes that increase cost
- Auto-renewal surprise: not tracking renewal dates can turn a controlled trial into a recurring annual charge.
- Assuming automatic refunds: many providers do not pro-rate or refund unused time unless a fault is proven.
- Missing evidence: lacking receipts or screenshots reduces leverage when disputing invoices.
- Late dispute: disputing a charge after card issuer windows expire limits chargeback options.
Financial comparison: monthly versus annual
Comparing recurring patterns is essential to decide whether to keep a subscription. Use the table below to quantify annualised cost and potential savings from an annual commitment using listed plan amounts. Calculations use the listed plan prices shown in public store listings.
| Option | Unit price | Annualised cost | Relative saving vs monthly |
|---|---|---|---|
| Monthly at A$5.99 | A$5.99 per month | A$71.88 per year (12 x A$5.99) | Baseline |
| Annual at A$59.99 | A$59.99 per year | A$59.99 | A$11.89 (~16.6% saving vs monthly) |
| 365 days unlimited pass at A$49.99 | A$49.99 per year | A$49.99 | A$21.89 (~30.4% saving vs monthly) |
From a budgeting standpoint, annual purchases can deliver clear savings if you intend continuous use. If usage is sporadic, monthly or short-term passes reduce sunk costs.
Disputes, refunds and chargebacks: what to expect
If you are billed after you believe you cancelled or you are charged a duplicate amount, you have two distinct paths: ask for a refund under consumer law where applicable, or lodge a dispute through your payment provider if you suspect an unauthorised or incorrect charge. Consumer guarantees may require a supplier to fix major faults or provide a refund for services not supplied as promised.
From a risk and timing perspective, act quickly: card issuers typically impose strict time limits for disputes and chargebacks. Keep the documentation checklist items ready to support any formal dispute.
Practical financial recommendations before you cancel Bongo
Analyse usage frequency against annualised cost: if monthly usage exceeds 10 months per year, an annual plan often improves value; if under 6 months, short-term passes or pay-per-title may be cheaper. Use the earlier comparison table to quantify the breakeven point.
From a risk control view, review bank statements for merchant descriptors that mention Bongo to ensure you dispute the correct merchant name if required. Prepare proof that supports any claim the service failed to deliver core features.
What to do if a refund is refused or delayed for Bongo
Where a provider declines a refund, escalate the issue by documenting the service failure and referencing your rights under the Australian Consumer Law if the issue meets the threshold for a major failure. External options include seeking assistance from consumer advocacy organisations or your financial institution about dispute windows. Legal remedies are available in limited cases where terms are unfair or misleading.
Address
- Address: PO Box 146 Westgate NSW 2048 Australia
Checklist of immediate actions after cancelling Bongo
- Monitor statements: watch the next two billing cycles for unexpected charges.
- Secure receipts: keep the cancellation confirmation or any acknowledgement you received.
- Check entitlements: note when access will end so you do not pay for unused future access.
- Document anomalies: if you see post-cancellation charges, capture dates and amounts immediately.
Regulatory and legal context that matters for Bongo
The regulator has focused on transparency in automatic renewals and on ensuring digital subscriptions do not contain hidden traps. If renewal terms were not clearly disclosed or renewal mechanics were opaque, there may be grounds to challenge renewal charges under consumer protections. This is relevant where marketing and actual product delivery diverge.
What to do after cancelling Bongo
After cancellation, reconfirm the financial outcome: confirm final billing date, check for any outstanding prepayments, and reallocate the budget saved into higher-priority items. If you had an annual plan and plan to rejoin later, calculate the real break-even point including any introductory offers. Use the documentation checklist to preserve leverage for disputes or consumer law claims.
From a budgeting perspective, treat recurring subscription savings as ongoing cash flow you can redirect into essentials or a savings buffer. Track subscription renewals in a single spreadsheet or budgeting tool so renewals do not surprise you financially in future months.