Cancellation service N°1 in Australia
Contract number:
To the attention of:
Cancellation Department – Djay
verified
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Djay service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
12/01/2026
How to Cancel Djay: Complete Guide
What is Djay
Djay is a music mixing app and DJ platform developed by Algoriddim that offers a free tier plus paid PRO access with advanced effects, hardware integration and streaming service connections. The app is available across mobile, tablet and desktop platforms and offers subscription-style access to full functionality and cloud features.
Plans and in-app purchase listings seen in the Australian App Store show standalone monthly and annual PRO options and several price points that reflect platform store bundles or regional variants. These entries identify typical price points that Australian users encounter when buying PRO access through a platform store.
The vendor supports cross-device restoration and a djay account for synchronising purchases across multiple devices; Algoriddim documentation notes the account can be used to restore subscriptions and that purchases are linked to the platform used for the original purchase.
Why people cancel
First, budget and usage change: hobby DJs may upgrade for a season then stop using the app. Next, feature expectations: users sometimes find audio hardware or streaming integrations missing or unstable for their setup. Additionally, billing surprises or accidental renewals are frequent reasons to cancel.
Most importantly, cancellation decisions often follow a poor renewal experience or difficulty restoring previous purchases after reinstalling or changing devices, an issue reported in public forums for djay.
How cancellations typically work for djay subscriptions
Subscriptions for djay normally follow the payment and renewal rules of the platform used to purchase the subscription; Algoriddim notes that access continues until the paid period ends after a cancellation action is recorded. This means users retain PRO access for the prepaid cycle even after stopping future renewals.
Billing cycles and proration: djay subscriptions are commonly sold as monthly or annual recurring charges. Renewals are billed at the start of the next cycle and most platform-based subscriptions do not prorate when you cancel mid-cycle; the typical outcome is continued access until the end of the paid period and no partial refund unless a refundable event applies.
Trials and free periods: djay offers short free trials on some platforms. If a trial auto-renews to a paid plan, access and refund handling depend on whether the paid period was used and whether the purchase falls under consumer guarantee protections. Forums indicate some users were confused about trial expiry and automatic renewal.
Customer experience with cancellation
What users report
Users commonly report three recurring themes when discussing djay cancellation: difficulty locating purchase records after migration between devices, unexpected automatic renewals following a trial or one-off purchase, and occasional trouble restoring an annual subscription across platforms. Community threads include stepwise troubleshooting and back-and-forth with support when purchases did not appear immediately after reinstalling.
Recurring issues and practical takeaways
From these reports the practical takeaways are clear: keep clear proof of purchase, check which platform account was used to buy the subscription, and verify whether you set up a separate djay account for cross-platform access. Users who lost access often resolved the issue by restoring purchases through the same platform account or by using the djay account restore option described in support materials.
Refunds, cooling-off and consumer rights tied to djay
Digital subscriptions are subject to consumer guarantees for services and digital content; if djay fails to deliver core features as described or has a major fault, consumers may be entitled to remedies including repair, replacement or refund under consumer protection rules. Legal frameworks being modernised also consider proportionate refunds for renewals in some contexts.
Cooling-off: unsolicited agreements have specific statutory cooling-off rules, but many app-store purchases and instantly delivered digital subscriptions fall outside standard unsolicited-agreement protections. For djay this means automatic trial-to-paid transitions and immediate access can affect the availability of a traditional cooling-off right. If you believe a statutory cooling-off or refund right applies, document the purchase and the specific fault or reason for seeking a refund.
Common pitfalls and mistakes to avoid
- 1. Losing proof of purchase: keep receipts and transaction IDs.
- 2. Assuming immediate refund: many digital subscriptions are non-prorated and refunds are discretionary unless a consumer guarantee applies.
- 3. Buying on one account and using another: store-specific purchases are tied to the purchasing account and can be hard to transfer.
- 4. Overlooking trial end dates: note the trial expiry to avoid unexpected renewals.
- 5. Not checking cross-platform restore options: djay supports account-based restoration that can simplify recovery of entitlements.
Documentation checklist
- Purchase receipt: store transaction record or invoice showing A$ amount and date.
- Payment method statement: bank or card entry linked to the transaction.
- Account identifiers: the platform account name or djay account email you used to subscribe.
- Subscription metadata: plan name, billed amount, billing cycle (monthly/annual) and trial dates if any.
- Problem evidence: screenshots or notes that show fault or failed functionality if requesting a remedy.
Pricing and plans
Below is a snapshot of in-app purchase entries visible in the Australian App Store for djay. These entries reflect typical in-app price points Australian users encounter; exact plan names may vary by platform and promotional period. Always use your store receipt as the authoritative price.
| Plan type | Common AU price points | Typical billing cycle |
|---|---|---|
| Full access - PRO | A$9.99 / A$79.99 (examples) | Monthly and annual options shown in store listings |
| Other bundle/upgrade entries | A$11.49, A$43.99 (examples) | Varies by promotion and platform |
Feature and purchase comparison
| Aspect | Djay characteristics |
|---|---|
| Cross-device access | Supported via djay account and platform restoration; up to several devices for a single purchase is noted in vendor support. |
| Trial availability | Short trials appear on some platforms; trial handling is platform-dependent. |
| Refund patterns | Refunds for digital content depend on fault, platform refund rules and consumer guarantees. |
Disputes, chargebacks and handling billing errors for djay
If you spot an unauthorised or duplicate djay charge, start by assembling documentation: receipt, card statement entry, date and exact amount. Records are crucial if you later escalate the matter.
Chargebacks should be a last resort: they can resolve an immediate billing dispute but may have implications for account access and future purchases. If a formal dispute is required, detail the timeline and reasons, and keep copies of all correspondence and evidence of attempted resolution.
Practical step-by-step approach (what to prepare and expect)
First, gather the documentation checklist items listed above and locate the precise transaction date and A$ amount billed.
Next, verify whether your purchase was monthly or annual, and whether you completed a free trial that auto-converted to a paid plan; this affects refund eligibility and timing.
Additionally, expect continued access until the paid period ends in most cases. If a platform or the service offers pro-rata refunds for renewal cancellations, that is an exception rather than the norm.
What to do after cancelling djay
After a cancellation action takes effect for djay, confirm the last access date and monitor bank statements for unexpected renewals for one billing cycle. Keep the same documentation you used for the cancellation for at least 12 months.
If you plan to switch apps or move to an alternative DJ solution, export or save any user-generated content, settings or playlists before access ends. Test restored access on any replacement device to avoid surprises.
Most importantly, maintain a concise log of dates, amounts and actions taken so you can efficiently present a case if a refund or dispute becomes necessary.
Address
- Address: No verified postal address found for “Djay” in Australia or other countries
Actions and expectations checklist: keep receipts, keep a timeline, keep copies of any support reference numbers or acknowledgement text, and verify post-cancellation billing statements for up to one billing cycle. These steps reduce friction and speed any later consumer-rights action.
For quick reference: maintain the documentation checklist and review the pricing table entry that matches your receipt so you can reference exact A$ amounts when seeking a remedy.