Cancellation service N°1 in France
Contract number:
To the attention of:
Cancellation Department – Guitar Pro
71 Quai de l'Ouest
59000 Lille
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Guitar Pro service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
15/01/2026
How to Cancel Guitar Pro: Complete Guide
What is Guitar Pro
Guitar Pro is a multitrack tablature editor and learning tool created by Arobas Music. It combines desktop notation software, mobile apps and an integrated tab library called mySongBook that can be accessed by subscription. The product line includes single‑purchase desktop licences, score access via mySongBook subscriptions (monthly, 12‑month and longer) and mobile app features that may use different billing routes.
On the official site mySongBook is offered as subscription packages; the store also lists standalone software licences for Guitar Pro. The billing route (direct purchase from Arobas, in‑app billing or third‑party marketplaces) can affect renewals and refund handling.
Why people cancel
Users cancel for predictable reasons: change of need, duplicative tools, unwanted renewals, perceived value, or technical problems. Some cancel after a trial or when the learning pattern changes. For Guitar Pro specifically, reasons reported include preferring a different tab library and confusion over subscription terms between desktop, mySongBook and mobile offerings.
Customer experiences with cancelling Guitar Pro
What users report
Reviews and community posts show a generally positive view of the product but mixed experiences with account and billing queries. Trustpilot reviewers praise features while some note friction when they raise billing questions or when account details are unclear.
Support documents from the publisher explain account inactivity notices, subscription listings and recovery steps; users on forums sometimes confuse Guitar Pro with other tab services, which can make community advice inconsistent.
Recurring issues and practical takeaways
Common threads from user feedback: unclear presentation of which purchase route was used, surprise renewals after trials, and difficulty proving the exact timing of a charge. These are practical problems that affect refunds and disputes later on.
Practical takeaway: establish which product you bought (desktop licence vs mySongBook subscription vs mobile in‑app purchase) because the contract terms and remedies differ by purchase route.
How cancellations typically work for Guitar Pro subscriptions
Billing model: Guitar Pro sells a mix of one‑off licences and recurring mySongBook subscriptions. mySongBook offers monthly and multi‑month plans; the store pages display the site price and indicate subscription durations. Prices shown on the site use a dollar sign and may represent a currency other than AUD; conversion or local pricing may apply at checkout.
Renewals and notice periods: recurring plans run for the paid period and will usually remain active for that full billing cycle after renewal. Whether a company issues a pro‑rata refund for unused time depends on the purchase terms and whether a legal right to a refund applies. For digital content, many vendors treat the paid period as non‑refundable unless there is a fault.
Proration and refunds: Guitar Pro’s published terms allow refunds for desktop software licences in limited cases (for example where a licence has not been activated within a stated window). Subscription access to mySongBook and similar digital services is usually treated as a service for the period paid. Refund eligibility therefore depends on plan type, timing and whether a major failure under consumer law can be shown.
Cooling‑off and trials: Guitar Pro offers trial access to features. Trials and promotional periods can be handled differently depending on the merchant terms and the payment route used. A trial does not always mean you avoid the first charge unless the terms say so. Check the purchase terms that applied when you subscribed.
Subscription plans and approximate AU pricing
| Plan | Price shown on site | Approx A$ (approx) | Notes |
|---|---|---|---|
| mySongBook 1 month | $5.00 (site) | Approx A$7.50 | Monthly access to tab library; site lists dollar amount on product page. Conversion approximate. |
| mySongBook 12 months | $40.00 (site) | Approx A$60.00 | Annual access to the catalog; site price listed as $40. Conversion approximate. |
Notes on the table: the site uses a generic dollar symbol and country pricing may differ at checkout. Conversion rates vary by provider and date; the A$ values above are approximate conversions for orientation only.
Subscription types compared
| Item | Billing model | Core features | Refund/renewal note |
|---|---|---|---|
| Desktop licence (Guitar Pro) | One‑off purchase | Full editor, export, local licence key | Refunds possible if licence not activated within stated window in terms; otherwise limited. |
| mySongBook subscription | Recurring subscription (1/12/24 months) | Access to thousands of scores in GP format | Access is for the paid period; refund depends on terms and consumer law for faults. |
| Mobile app purchases | In‑app / marketplace billing | App features and possible tab access | Refund and cancellation rules may be governed by the app store or marketplace used. |
Legal rights and consumer guarantees relevant to Guitar Pro
Digital content and subscription services sold to consumers are covered by the Australian Consumer Law (ACL). If a service has a major failure the consumer may be entitled to a refund or a refund of unused services; minor problems generally allow for repair or re‑supply. This applies to Guitar Pro products sold into Australia as a matter of consumer guarantees.
For desktop licences, the publisher’s terms permit reimbursement in certain activation scenarios and set out time windows for claims. For subscription access, whether you get a refund for unused time depends on the contract terms and whether the ACL gives you a remedy for a fault. Keep the vendor’s terms to show what was promised.
Documentation checklist
- Purchase record: order number, date, price and displayed product name.
- Payment evidence: bank or card statement entry showing the charge.
- Terms at time of purchase: a copy or screenshot of the terms and the product page you saw.
- Proof of access or lack of access: screenshots showing the problem (errors, missing features).
- Correspondence log: dates and brief notes of any contact attempts and responses (who replied, what they said).
Common pitfalls and mistakes to avoid
- 1. Assuming a trial cancels the first billing - verify the trial terms and the effective start of billing.
- 2. Mixing up services - Guitar Pro desktop, mySongBook and other tab sites are separate commercial offerings with different policies.
- 3. Losing evidence of what was purchased - missing order numbers or the product page makes disputes harder.
- 4. Waiting too long to raise a fault claim - statutory or contractual time limits can apply.
Disputes, chargebacks and refunds: what to expect
If you believe a charge is incorrect or you are entitled to a refund, document the issue and keep all proof. Different payment routes (card, PayPal, app stores) have different dispute processes and time limits. Be prepared to explain which product was purchased and why you believe a refund is due.
When a refund is not contractually offered, consumer law can still provide remedies where there is a major failure. Expect the vendor to offer options such as replacement, repair, credit or a partial refund depending on the problem and the remedy that’s reasonable under the ACL.
How long resolution takes and what to expect after a successful refund
Response times vary. Written terms often set internal processing windows; consumer law requires reasonable timeframes for remedies. If a refund is agreed, processing back to the original payment method may take additional days depending on the financial institution. Keep transaction references for follow up.
Address
- Address: Arobas Music SARL 71 Quai de l'Ouest 59000 Lille France
What to do if you cannot resolve the issue with the vendor
If the vendor does not provide a satisfactory remedy and you consider your consumer rights under the ACL unmet, gather your documentation and consider lodging a complaint with an appropriate consumer protection body or an industry dispute resolution scheme. Cite the exact product, date and the remedy sought when making a complaint.
Be aware that third‑party marketplaces and payment platforms sometimes have their own remedies and time limits; these can be an alternative route where the vendor is unresponsive. Keep records of any responses or refusals you receive.
Practical next steps if you plan to cancel a Guitar Pro subscription
Before you act, confirm which product and billing route you used and keep clear proof of the purchase and the terms that applied. Decide what outcome you want: stop further charges, a pro‑rata refund for unused time, or a technical fix. Use your documentation checklist when seeking a remedy.
After cancelling, monitor your statements for any unexpected renewals and keep access logs and files you may need later. If there is a contested charge, preserve all records and be ready to explain the timeline and the harm.