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I hereby notify you of my decision to terminate the contract relating to the Hungama service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
How to Cancel Hungama: Complete Guide
What is Hungama
Hungama is a digital entertainment company that historically operated two consumer-facing streaming products: a music streaming service and a movies/TV service. The platforms offered on-demand audio and video, offline downloads, and loyalty rewards tied to user activity.
Service offerings included monthly, quarterly and annual billing tiers for both music and video access, with in-app purchase billing visible on major app stores. Recent platform notices and partner pages indicate significant operational changes to the music product that affect availability and distribution agreements.
Subscription plans and pricing snapshot
This table summarises publicly reported plan durations and typical benefits associated with Hungama subscriptions; local prices in AUD are not consistently published, so the Price column shows "Varies" for Australia. Use the table to compare durations and benefit levels when assessing value.
| Plan type | Duration | Common benefits | Price (A$) |
|---|---|---|---|
| Music pro | 30 days | HD music, offline downloads, ad-free listening, multiple devices | Varies |
| Music pro | 90 days | HD music, offline downloads, ad-free listening | Varies |
| Music pro | 1 year | HD music, offline downloads, ad-free listening | Varies |
| Movies and tv | 30 days | Access to catalogue, ad-free playback, offline | Varies |
| Movies and tv | 90 days | Access to catalogue, ad-free playback | Varies |
| Movies and tv | 1 year | Access to catalogue, ad-free playback | Varies |
App store listings and third-party sellers have historically shown prices in other currencies (INR, USD) for global customers; official local A$ rates are often set by app stores and payment platforms and can therefore vary by time and payment channel.
How cancellations typically affect billing and access for Hungama
From a financial perspective, the most relevant items are renewal timing, proration, and refund windows. App-store billed subscriptions generally renew automatically within 24 hours of period end unless auto-renew is turned off through the billing provider. App-store terms for Hungama products have stated automatic renewal notices.
Proration is uncommon for app-store billed media subscriptions: if a subscription is active, access is typically retained until the paid period expires and the billing provider prevents future auto-renewals rather than issuing partial refunds. Refund eligibility often depends on the billing provider policy rather than the publisher.
Cooling-off periods under consumer law may apply for digital content where the content has not been accessed or downloaded, but outcomes vary by case and depend on timing and evidence of access. For Hungama-specific arrangements, published terms and app-store policies are the primary reference points.
Customer experience and cancellation - analysis
What users report
Public feedback collected from review platforms and complaint portals shows recurring themes: difficulty locating cancellation options, unexpected renewals, and app stability issues affecting perceived value. Some reviewers explicitly say they were unable to find a way to deactivate or that charges continued after they believed they had cancelled.
App-store review threads include mixed sentiment: users praising catalogue and rewards, while others cite crashes, missing features, and trouble stopping charges. A small set of users reported resolution after contacting support, including extended access in a few cases.
Recurring issues and practical takeaways
1. Billing source matters: when a subscription is purchased through an app store, the app-store billing policy controls renewal and refunds more than the publisher's website terms.
2. Documentation is crucial: users who kept transaction receipts, order IDs and timestamps reported better outcomes in dispute resolutions.
3. Service availability changes: distribution notices from industry partners indicate the music product has faced closure or delivery changes, which affects ongoing entitlement and rights to access content. This can change the refund and customer support landscape.
Consumer rights that matter for Hungama
From a financial-advice perspective, the key protections are fair trading and consumer guarantees for digital goods. Where Hungama has fulfilled access and streaming, the right to a refund is limited unless the product is faulty or not delivered.
When access fails (for example persistent service disruption or inability to access paid features) the path to remediation includes presenting evidence of non-delivery or malfunction to the billing platform or relevant regulator. Timing and evidence quality materially affect outcomes.
Documentation checklist
- Proof of purchase: order reference, transaction ID, date and billed amount (A$ if available).
- Billing statements: bank or card statements showing the charge and billing descriptor.
- App-store receipts: screenshots or PDF receipts issued by the store at purchase/renewal.
- Usage evidence: timestamps showing when content was accessed or error messages if service failed.
- Correspondence log: dates and brief notes of any contacts, support tokens, or claim numbers.
- Device details: app version, OS version and device model when reporting technical failures.
Refunds, proration and disputes - what to expect
Refunds are typically handled by the payment processor or app store rather than the content publisher. For auto-renew charges, disputes commonly require evidence that you revoked renewal authorization in time or that the charge was unauthorised.
Proration is rare for periodic media subscriptions: the prevailing pattern is access continues until the end of the paid period with future renewals disabled rather than issuing a partial refund for unused days. If a refund is granted, expect the refund to be credited to the original payment method and timing to vary by provider.
If a charge is genuinely unauthorised, card issuers and banks offer chargeback mechanisms; these processes are time-limited and require supporting evidence. Chargebacks can resolve immediate financial loss but may have implications for merchant dispute records.
Common pitfalls and mistakes to avoid
- 1. Missing transaction evidence: do not rely on memory alone; record receipts and reference numbers.
- 2. Assuming immediate refunds: expect processing times and differing refund policies per billing channel.
- 3. Overlooking app-store billing: resolving renewal disputes at the publisher level may be ineffective if the charge originates from the store.
- 4. Delaying disputes: time limits apply to chargebacks and formal complaints; act promptly.
- 5. Single-channel evidence: keep copies of both the app-store receipt and bank statement to connect the dots.
Alternatives and value comparison
From a budgeting point of view, compare catalog size, offline capability, device limits and annual vs monthly pricing to decide if a subscription delivers value for money. Below is a compact comparison table focusing on feature trade-offs, not endorsements.
| Feature | Hungama (typical) | General alternative |
|---|---|---|
| Catalogue | Multi-genre audio and video library (regional focus) | Large global catalogue (varies by provider) |
| Offline downloads | Supported on paid tiers | Supported on paid tiers |
| Device limit | Multi-device use often permitted | Varies (single to multiple devices) |
| Pricing structure | Monthly / quarterly / annual | Monthly / annual / family plans |
Practical recommendations before you cancel
In terms of value, check whether your usage justifies the ongoing cost versus an annual or promotional offer. If you use the service infrequently, an annual plan or a short-term promotional bundle may be more economical.
Considering that technical issues have driven some cancellations, document any playback or feature failures with timestamps and device information before initiating any recovery or dispute process.
How to prepare for a billing dispute
From a financial-advisor perspective, prepare a concise dossier: receipt, card statement, timeline and a summary of attempted resolutions. Presenting clear evidence shortens dispute resolution times and increases the chance of a favourable outcome.
If a dispute proceeds to your bank or payment provider, be ready to explain whether the charge was recurring, the date you first noticed it, and what remedies you seek. Keep records of any correspondence or support tokens that reference your case.
Address
- Address: SF‑B‑07, 2nd Floor, Art Guild House, Phoenix Market City, LBS Marg, Kurla (West), Mumbai 400070, Maharashtra, India
What to do after cancelling Hungama
After cancellation, monitor your bank and card statements for at least two billing cycles to verify no unexpected renewals occur. Retain all cancellation evidence and receipts for at least 12 months.
Consider alternatives that better match your listening or viewing patterns and compare their annual cost versus your current per-month spend. Reallocate any recurring savings toward higher-priority goals in your budget.
When service availability changes due to platform discontinuation or distribution adjustments, reassess whether to retain any related subscriptions and capture any content you have rights to keep under the license before entitlements change.