Cancellation service N°1 in France
Contract number:
To the attention of:
Cancellation Department – Joytunes
63‑65 Boulevard Massena
75013 Paris
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Joytunes service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
17/01/2026
How to Cancel Joytunes: Step-by-Step Guide
What is Joytunes
Joytunes operates the Simply family of learning apps for instruments and creative skills, including Simply Piano, Simply Guitar and related titles. The offering is driven by recurring subscriptions for individuals and families and combines interactive lessons, real-time feedback and regularly updated content. The corporate site positions the product as a subscription service with both individual and family access options and public-facing help documentation covering renewals and refunds.
The service sells access on different billing channels and retains account-level progress and content while subscriptions are active; Joytunes documents differences in how billing and refunds are handled depending on the purchase channel. This distinction matters because the party that processes a refund or enforces auto-renewal rules may be the platform or the company.
Customer experience with Joytunes subscriptions
What users report
Public reviews and forum posts show a mixture of praise for the pedagogy and complaints about billing or subscription management. Trustpilot reviewers commonly note both successful refunds and instances of unexpected charges or difficulty stopping renewals.
Discussion threads and community posts describe cases where users believed automatic renewals occurred without clear notice and where cancelation interactions were perceived as slow or opaque; some users also report successful retrospective refunds after escalation. Examples come from specialist forums and community support threads.
Recurring issues and practical takeaways
Complaint themes: unexpected auto-renewals, inconsistent pricing displays across channels, and uncertainty about who can issue refunds for purchases made through a third party. These themes appear across review platforms and help forums.
Practical takeaway: treat the invoice and receipt as the primary record of the transaction, note the billing cycle shown on the receipt, and expect handling to differ between purchases made via a third-party platform and purchases made directly from the company. Several reviews also show timely refunds are possible where the vendor acknowledges an error.
How cancellations typically work for Joytunes subscriptions
Framework: Joytunes operates recurring subscriptions that auto-renew at the end of each billing period unless renewal is turned off or the renewal mechanism is interrupted. The company’s support documentation emphasises that uninstalling the app does not terminate a paid subscription and that refund eligibility depends on the purchase route.
Billing cycle effects: when a subscription is active, access commonly continues until the end of the paid period even after a cancellation action is processed. Where the supplier or platform permits it, access typically ends at the period expiry rather than immediately upon the cancellation instruction. Joytunes’ help pages describe that behaviour for their premium access.
Proration and partial-period refunds: policies vary. Joytunes’ public guidance indicates that refunds and eligibility are determined by the purchase path and may be subject to platform or processor rules; the company also documents timeframes for refund processing where it can act. Expect pro rata treatment to be governed by the applicable terms and the merchant or platform policy.
Refunds, proration and cooling-off
Joytunes’ published support material states that refunds for direct card or PayPal purchases may be considered within a short window and that platform purchases often follow the platform’s refund mechanisms; processing is typically subject to a verification step and banking delays. Public help articles note typical refund processing windows measured in business days.
Regulatory context: proposed reforms to subscription law introduce clearer statutory cooling-off rights for subscription contracts and renewal periods, with two 14-day cooling-off windows under the developing regime and obligations on traders to supply pre-contract information and renewal reminders. Those developments affect how refund and cancellation rights may operate for digital subscriptions going forward. For present-day disputes, consumer guarantees and existing contract terms remain relevant.
Rights and remedies relevant to Joytunes subscriptions
In accordance with consumer protection principles, users have recourse where the supplier breaches implied contractual terms or the product fails to meet consumer guarantees; remedies can include repair, replacement or refund depending on the breach and the circumstances of supply. If a subscription supplier does not provide required pre-contract information or renewal notices, statutory remedies may arise under the new subscription contract regime proposals.
When the charge appears to be unauthorised or an error, a cardholder may escalate through the card issuer’s dispute channels; the mechanics and timelines of chargebacks are governed by banking rules rather than the merchant contract. Keep in mind that the outcome of a chargeback or dispute is fact dependent and subject to investigation.
Documentation checklist
- Receipt and order ID: keep the original invoice or receipt showing the date, amount and subscription term.
- Billing statements: retain bank or card statements that show charges you question.
- Account records: save timestamps of subscription start and renewal dates shown in your account dashboard or purchase confirmation.
- Correspondence log: record any contact attempts and responses from the company or platform, including dates and summaries.
- Screenshots: capture pricing displays, promotional terms and any pre-contract information visible at signup.
- Technical evidence: if the dispute concerns product performance, keep activity logs or error reports showing the issue and dates.
Subscription plans and pricing
The official site describes subscriptions for individuals and families but does not publish fixed Australia-only retail pricing on the main marketing pages; local pricing varies by channel and promotion. Community-sourced reports show different annual and monthly amounts at different times, which indicates that public pricing is dynamic and promotional.
| Plan type | Typical billing cycle | Price (A$) | Notes |
|---|---|---|---|
| Individual | Monthly / annual | Varies | Official pages list individual and family plans; community reports show annual ranges and promotional pricing. |
| Family / multi-user | Annual / monthly | Varies | Family sharing options are referenced on the product site; exact AU amounts fluctuate with offers. |
| Trial / promotional | Trial period then renews | Varies | Promotional trials and discounts are commonly reported by users and bargain communities. |
Alternatives and comparison
For decision-making it helps to compare product scope, billing flexibility and platform handling; competing services publish similar tiered plans and may apply different refund or management rules depending on purchase channel. Example competitors include flowkey and Yousician, which publish plan types and platform-specific purchasing notes.
| Service | Access model | Pricing note (A$) | Feature focus |
|---|---|---|---|
| Simply (Joytunes) | Subscription, individual and family | Varies | Interactive lessons, real-time feedback, large song library. |
| flowkey | Subscription, web and app | Varies | Courses plus sheet music access; monthly and yearly billing offered. |
| Yousician | Subscription, multi-instrument | Varies | One-app multi-instrument pedagogy and graded lessons; multiple plan tiers. |
Disputes, chargebacks and escalation
If a charge appears incorrect, document the transaction and use your payment provider’s dispute mechanism; bank and card network dispute processes are separate from merchant refunds and have their own evidentiary standards. Consequent to a dispute, the provider may request documentation to substantiate the customer’s position.
Regulatory escalation: where contractual or statutory rights appear to have been breached, consumer protection agencies and ombudsmen can be a route for formal complaints. New subscription-specific rules under consideration impose notice and refund obligations that strengthen consumer remedies for non-compliant traders. Cite relevant guidance when escalating.
What to do after cancelling Joytunes
After you act to end a subscription, monitor your next billing cycle and check statements for unexpected charges; retain the documentation checklist items in case you need to dispute a charge. Joytunes’ guidance also indicates that premium access typically remains until the end of the paid period and that progress data is retained for potential resubscription.
If you receive a refund, note processing times and allow banking delays; if a charge persists after cancellation, pursue the documented dispute route through your payment provider and reference the transaction evidence. Where a statutory cooling-off or implied-term remedy seems applicable, seek further advice from an appropriate consumer agency or legal adviser.
Address
- Address: JoyTunes (Registrant/Administrative contact): 63‑65 Boulevard Massena, 75013 Paris, France