Cancellation service N°1 in United Kingdom
Contract number:
To the attention of:
Cancellation Department – Mixcloud Select
Unit 2255 New North Road
N1 7AA London
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Mixcloud Select service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
17/01/2026
How to Cancel Mixcloud Select: Easy Method
What is Mixcloud Select
Mixcloud Select was the name given to Mixcloud's creator-level subscription layer; it is now integrated into Mixcloud's Creator Subscriptions model. The feature lets fans subscribe to a specific creator's channel for a recurring monthly fee set by the creator, giving subscribers perks such as offline access to eligible shows, upfront tracklists and exclusive content. Mixcloud describes the model as creator-focused, with creators receiving a majority share of net subscription revenue after costs and royalties are paid.
From a pricing perspective creators set their own monthly price starting at a stated minimum of A$2.99 (the platform uses local currency minimums). For platform-level listener upgrades (Premium), Mixcloud has referenced a broad monthly price point in recent communications; converted to AUD that figure is approximately A$11.90/month using current mid-market rates on January 6, 2026. Treat that as an approximate reference because final billed amounts can vary with local taxation and store/processor fees.
Customer experience with Mixcloud Select cancellation
What users report
Users who have discussed cancel‑related experiences on public forums and review sites describe a mix of outcomes: some report straightforward billing stops, while others report delays, confusion over billing source, and difficulty getting clear resolution from support. Common themes in public feedback include frustration with customer service response times and unclear refund outcomes in individual cases.
Several posts on community platforms flagged administrative friction when subscriptions were set up through different billing channels; those reports emphasise the importance of identifying how the subscription was charged at the time of purchase. Other posts call out payment and payout processes for creators as a source of concern when account or bank details are involved.
Recurring issues and practical takeaways
- Billing source mismatch: Subscribers sometimes discover they were billed by a third party rather than directly by Mixcloud; this affects refund and dispute routes. Keep a concise note of how you first authorised payment.
- Support latency: Response times reported on review sites suggest allowance for multi‑week queues; plan timelines accordingly when a refund or correction is time‑sensitive.
- Documentation matters: Screenshots of plan details, dates of charges, and bank statements materially improve your position when asking for a refund or lodging a dispute.
How cancellations typically work for Mixcloud Select
From a contractual and financial perspective, Mixcloud Creator Subscriptions behave like most monthly digital subscriptions: cancelling generally stops future renewals but usually does not automatically refund amounts already billed for a completed billing period. This aligns with Mixcloud’s guidance about Creator Subscriptions and the platform’s handling when a creator ends subscriptions. Expect access to subscriber benefits to be tied to the current paid period unless the provider states otherwise.
Considering that many purchases can be routed through external billing systems, the identity of the billing processor determines several outcomes: whether charges can be reversed, whether proration applies, and which refund policies are in play. If a subscription was billed via a third‑party store or processor, their policy typically governs refunds and effective cancellation timing. Use transaction records to determine the billing path before raising a dispute.
Billing cycle, proration and effective dates for Mixcloud Select
In terms of value: most subscribers retain service for the remainder of the paid billing cycle after cancellation; immediate loss of access is less common unless the provider specifies immediate termination. Proration for partial months is not commonly applied to recurring digital content unless explicitly stated in the plan terms. Monitor your next renewal date and correlate it with the charged period in your card or bank history to confirm when billing will stop.
From a financial planning viewpoint, timing a cancellation at least one full billing cycle ahead of the next renewal reduces the risk of an unexpected charge, while earlier action provides more time to assemble supporting evidence if a dispute becomes necessary.
Cooling-off, refunds and what to expect
Australian consumer protections apply to digital goods and services, but outcomes vary for recurring streaming subscriptions. Digital access that is consumed immediately or continuously may be excluded from standard “cooling‑off” style reversals. Mixcloud’s publicly available materials and user reports indicate refunds for fees already used are typically limited and assessed case by case. When seeking a refund, the strongest grounds are unauthorised charges, duplicate payments, or demonstrable failure of the service to provide what was contractually promised.
If the subscription was arranged through an external payment processor, the processor’s refund window and policy will usually take precedence. Keep in mind that taxes and processor fees may affect any refund amount returned to you.
Disputes, chargebacks and escalation thresholds
From a consumer protection perspective, a chargeback or card dispute is a last‑resort financial remedy best used for unauthorised transactions, duplicate charges, or when a merchant cannot or will not resolve a valid billing error. Card scheme time limits are material: issuers typically allow dispute initiation within a finite window (often around 120 days for many reasons, though some schemes and issuers can vary). Acting promptly preserves options.
Bear in mind that chargebacks can be reversed if the merchant provides compelling evidence, and they may affect your relationship with payment providers. From a practical point of view, prepare a single clear timeline and documentary package before lodging a dispute: dates, screenshots, transaction IDs, and any correspondence. That package raises the probability of a successful dispute when grounds exist.
Documentation checklist for Mixcloud Select cases
- Subscription evidence: Transaction date, billed amount (in A$ if available) and the name that appears on your card or statement.
- Plan details: The advertised benefits and price at the time of purchase (screenshot or archived copy).
- Billing history: Statements showing recurring charges and any duplicates.
- Communication log: Dates you contacted support and any replies received (short annotated log).
- Device/store proof: Evidence indicating whether the charge originated from a store or from Mixcloud direct (purchase confirmation or statement descriptor).
- Bank reference: Transaction ID or merchant descriptor supplied by your bank that matches the charge.
Subscription plans and pricing at a glance
| Plan | Typical AUD pricing | Service specific notes |
|---|---|---|
| Creator subscriptions (Select / Creator Subscriptions) | Varies - minimum A$2.99 | Price set per creator; creators receive a majority share of net revenue after royalties and costs. |
| Platform premium/paid listener plan | Approx A$11.90/month (converted reference) | Platform‑level Premium price referenced publicly; use as an approximate benchmark because local billing and taxes affect final billed amount. |
What to expect after cancelling Mixcloud Select
| Situation | Likely outcome | Practical note |
|---|---|---|
| Cancellation processed before next renewal | No further recurring charges after the billed period ends | Access to subscriber benefits commonly continues until the end of the paid period. |
| Cancellation after renewal | Charge retained for current period; no automatic pro rata refund | Refunds are discretionary; assemble documentation if you intend to request one. |
| Unauthorised or duplicate charge | Possible refund via issuer dispute or merchant review | Initiate dispute quickly and provide transaction evidence; card schemes typically have a limited window. |
Short note on consumer rights relevant to Mixcloud Select
Under Australian consumer law, digital services have protections where they are not supplied with due care and skill or do not match a description. However, streaming subscriptions consumed immediately are often treated differently from physical goods, and refunds are fact specific. When arguing a statutory remedy, tie the claim to a concrete failure of the Mixcloud Select service as advertised (for example, features missing that were explicitly sold). Keep legal references focused and time‑bound when making a formal request.
Address
- Address: Mixcloud Limited, Unit 2255 New North Road 275 N1 7AA London
Practical financial recommendations before and after you cancel Mixcloud Select
From a financial perspective, recurring small subscriptions compound: at A$2.99/month a single creator subscription is A$35.88/year, while a platform‑level listener subscription at roughly A$11.90/month equates to about A$142.80/year. Review usage frequency versus annualised cost and prioritise cancelling low‑use plans first.
Considering that many users miss where the charge originates, reconcile bank statements and receipts monthly to confirm each recurring cost. If you intend to seek a refund, act before card scheme timeframes expire and gather the checklist items above to strengthen your case.
Next steps and reopening perspectives
After you cancel, monitor your statements for at least two full billing cycles to ensure charges have ceased. If an unexpected charge appears, use your prepared documentation and raise the issue through your financial institution’s dispute process within the issuer’s allowed window.
Looking ahead, reassess whether a lower‑cost creator subscription or selectively supporting creators (single payments, tipping platforms, or occasional purchases) yields better value. From a budgeting standpoint, treat creator subscriptions as discretionary support rather than necessary utility and evaluate them against annual entertainment spend to preserve household cash flow.