Služba pro zrušení č. 1 v Israel
Vážená paní, vážený pane,
Tímto vám oznamuji své rozhodnutí ukončit smlouvu týkající se služby Simply Piano.
Toto oznámení představuje pevnou, jasnou a jednoznačnou vůli zrušit smlouvu, s účinností k prvnímu možnému termínu nebo v souladu s platnou smluvní lhůtou.
Prosím vás, abyste podnikli veškerá užitečná opatření pro:
– zastavení veškeré fakturace od data účinnosti zrušení;
– písemné potvrzení řádného zohlednění této žádosti;
– a případně mi zaslali konečné vyúčtování nebo potvrzení zůstatku.
Toto zrušení je vám zasláno certifikovaným e-dopisem. Odeslání, časové razítko a integrita obsahu jsou stanoveny, což z něj činí průkazný dokument splňující požadavky elektronického důkazu. Máte tedy všechny prvky nezbytné k provedení řádného zpracování tohoto zrušení, v souladu s principy platnými pro písemné oznámení a smluvní svobodu.
V souladu s pravidly týkajícími se ochrany osobních údajů vás také žádám:
– o vymazání všech mých údajů, které nejsou nezbytné pro vaše zákonné nebo účetní povinnosti;
– o uzavření jakéhokoli souvisejícího osobního prostoru;
– a o potvrzení účinného vymazání údajů podle práv platných pro ochranu soukromí.
Uchovávám si úplnou kopii tohoto oznámení i důkaz o odeslání.
How to Cancel Simply Piano: Easy Method
What is Simply Piano
Simply Piano is a mobile-first piano-learning service from JoyTunes that offers guided lessons, song libraries and practice tracking for beginner to intermediate players. It delivers lesson progress and feedback through a smartphone or tablet microphone and offers both individual and family subscription packages with periodic promotional pricing. The product is sold as a paid recurring subscription with in-app purchase options on major app marketplaces and direct subscription routes that can affect billing and refunds.
From a financial perspective, the service is positioned as a cost-efficient alternative to weekly private lessons when used consistently, but pricing and renewal practices have varied over time across platforms and promotional windows. Users typically choose between short-term and annual plans; the effective monthly cost decreases substantially on longer prepaid options.
How cancellations work for Simply Piano subscriptions
Analysis: Simply Piano subscriptions behave like many digital subscriptions where the billing route matters: purchases via the Apple App Store or Google Play are processed by those marketplaces, while direct purchases are handled by the company. That distinction most directly affects who issues refunds, how renewals are processed and which payment record you need for disputes.
Billing cycle and renewals: Monthly plans are charged at the start of each month and annual plans are charged up front for 12 months. Renewal occurs automatically at the end of the paid period unless auto-renewal is turned off. In practice this means prepaid annual customers often face a single large debit at renewal day.
Proration and refunds: Companies vary on proration for unused time. For Simply Piano, standard practice reported in company help material and user accounts is that subscriptions remain active until the paid period ends and refunds are not routinely issued for partial unused time, except where required by law or at the company’s discretion. Expect refunds to be handled according to the payment channel that processed the original sale.
Cooling-off and trial limits: Free trial windows are commonly short (for example seven days) and if a trial converts automatically into a paid plan, cancellation before the trial-end is necessary to avoid charges. Consumer protections may still apply for faulty or mis-described digital services.
Customer experience when cancelling Simply Piano
What users report
Users on review platforms describe a mix of straightforward renewals and friction when seeking refunds or stopping renewals. Common user comments include unexpected annual charges after a trial, confusion over different marketplace prices, and messages that require multiple follow-ups to resolve billing disputes. Some users characterise the situation as a "subscription trap" when charges occur shortly after signup.
Paraphrased customer quote: one reviewer wrote that the app "hammered you for the full annual amount" after they could not find an easy way to stop automatic renewal. Another thread highlights that uninstalling the app does not stop billing, which has led to accidental renewals.
Recurring issues and practical takeaways
From multiple feedback sources the most consistent problems are: marketplace price inconsistencies, lack of immediate clarity about renewal dates, and differing refund outcomes depending on the billing route. Users who resolve issues most often do so by presenting clear payment records and insisting on a decision based on the payment route.
Practical takeaway: treat the subscription as a prepaid product. Keep evidence of the amount charged, the payment channel and any trial start/end dates shown on receipts. When disputes arise, these items materially affect the speed and outcome of refunds or reversals.
Documentation checklist for cancelling Simply Piano
- Proof of purchase: app-store or card payment receipt showing A$ amount and date.
- Billing record: bank or card statement line that matches the subscription debit.
- Trial dates: screenshots or records of trial start and advertised trial length.
- Plan details: copy of the plan purchased (individual vs family) and the billed period.
- Communication log: dates and short descriptions of any interactions about billing or refunds.
Subscription plans and pricing for Simply Piano
Pricing shown by platform and over time has varied; below is a concise capture of typical in‑app purchase lines observed on Australian storefronts and help pages. Prices may fluctuate with promotions. Use these as reference ranges rather than guaranteed current retail prices.
| Plan type | Typical AU listing | Notes |
|---|---|---|
| Monthly individual | A$40.90 (example app-store item) | Often billed monthly via marketplace listings; varies with promotions. |
| 3-month | A$87.99 (example app-store item) | Short-term commitment; higher per-month cost than annual. |
| Annual individual | A$139.99 - A$174.99 (observed app-store entries) | Paid upfront; effective monthly cost lower than monthly plan. Marketplace and direct channel prices may differ. |
| Family plan (annual) | A$209.99 (example app-store item) | Multiple profiles under one subscription; cost-effective for households. |
Billing route comparison: app marketplace vs direct Simply Piano sale
From a cost and dispute-risk perspective, the payment path is consequential. The table below summarises financial implications to help optimise decisions before subscribing.
| Aspect | App marketplace (Apple/Google) | Direct purchase via Simply |
|---|---|---|
| Who processes payment | Marketplace processor | Company payment processor |
| Refund authority | Marketplace policies often govern refunds and reversals | Company terms and law-based remedies apply |
| Price variability | Store-listed prices and legacy plan labels can persist | Company site may show promotional or regional pricing |
Disputes, chargebacks and refunds for Simply Piano
From a financial-advisory view, the sequence for contesting an unexpected charge is evidence-first: assemble the payment receipt, confirm the billed date and amount, and identify the payment route. The party that processed the payment is typically the one that can reverse or refund funds.
Chargebacks and bank disputes: Banks will evaluate disputes against the documentation provided. Refunds initiated by platforms or banks can be time-limited; some marketplaces have specific windows for reporting unintended renewals. Documented proof of trial expiry or misadvertised terms strengthens a case.
Legal remedies: Under consumer law, faulty digital services may be eligible for remedies including repair, replacement or refund where the service fails to meet guarantees. Recent regulatory enforcement emphasises transparency in subscription renewals and remedial action where cancellation processes are misleading. These trends can influence outcomes for subscription disputes.
Short note on consumer rights that matter for Simply Piano
Australian consumer protections require digital services to match their descriptions and to be fit for purpose. If Simply Piano does not provide the core features promised, or there is misleading information about renewals, consumer guarantees may entitle subscribers to remedies including refunds. Timeframes and eligibility depend on the facts and your payment route.
What to do after cancelling Simply Piano
Actionable steps to protect your budget after stopping renewals: monitor your bank statement for the next two billing cycles to ensure no additional debits occur. Keep your subscription receipts for at least one year as evidence for any potential retroactive charge dispute. Track access loss dates so you can evaluate whether to switch to alternative learning tools or reallocate the annual spend to other lessons.
From a value perspective, compare the annual cost you paid to private lesson equivalents. For example, an annual subscription at A$140 equates to roughly A$11.67 per month in effective cost, which is materially lower than weekly private lessons. Use that metric to decide whether to re-subscribe under a different plan or invest in alternative resources.
If refund or reversal is granted, check how the refund will be processed and the expected timing on the source that handled the payment. Preserve confirmation of any refund promises and final bank lines showing the credit.
Address
- Address: JoyTunes Ltd / Simply (formerly JoyTunes), 22 Isserles Street, Tel Aviv-Jaffa, 6701519, Israel