Cancellation service #1 in United States
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Slacker Radio service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
How to Cancel Slacker Radio: Complete Guide
What is Slacker Radio
Slacker Radio is a long‑running internet radio and streaming service that was acquired and integrated into LiveOne. It offers a free ad‑supported tier plus paid tiers that add ad removal, more skips, curated stations and, on higher plans, on‑demand playback and offline downloads. The platform has been supplied both directly by the company and through third parties such as mobile carriers and OEMs, so billing and access paths vary by how the subscription was purchased.
First: the product family you know as Slacker has been rebranded and folded into LiveOne, but many legacy references, apps and OEM integrations still use the Slacker name. That history matters because it explains why some accounts are billed directly while others appear on a carrier or device provider bill.
Subscription plans and pricing snapshot for Slacker Radio
Next: plan names and price points have varied over time and by region; historically the main tiers were an ad‑supported free level, a lower paid tier with ad removal/extra skips, and a premium on‑demand tier. Below is a compact AU‑facing summary with approximate A$ conversions where USD pricing was the primary public reference. Amounts shown as “approx” reflect exchange rates at the start of January 2026 and may change.
| Plan | Typical features | Approx price (A$) |
|---|---|---|
| Free (ad supported) | Ad interruptions, limited skips, curated stations | Free |
| Plus | Ad free listening, more skips, higher quality audio | Approx A$6.00/month (based on historic USD A$ conversion). |
| Premium | All Plus features + on‑demand play, downloads, offline listening | Approx A$15.00/month or Approx A$150/year. |
Keep in mind: LiveOne/Slacker has offered OEM or partner discounts (for example Tesla discounts and grandfathered OEM accounts) that change pricing for those groups. Public reporting around late 2024 and 2025 documents those partner arrangements and pricing tiers.
| Feature | Free | Plus | Premium |
|---|---|---|---|
| Ads | Yes | No | No |
| Skips | Limited | Unlimited | Unlimited |
| On demand play | No | Limited | Yes |
| Offline downloads | No | No | Yes |
Customer experiences with cancellation
What users report
Most importantly: public user feedback collected from app reviews, forum threads and support communities shows two consistent themes: technical reliability and billing/support friction. Longtime listeners praise the music selection and station curation, while many recent reviewers report playback glitches, app crashes and frustration resolving billing or subscription status.
Second: when billing is routed through partners (carriers, OEMs, app stores) users commonly report confusion about who is responsible for refunds and how to stop renewals. Several community threads show customers discovering charges on a carrier or device bill and needing to trace the original purchase path.
Recurring issues and practical takeaways
- Billing origin confusion: Verify whether the subscription was direct, billed through an app store, or provided via an OEM/carrier; this affects refund rights and who records the payment.
- Access after cancellation: Customers commonly maintain access until the end of their paid period even after stopping future charges; treat any stated end date as your proof of remaining access.
- Support responsiveness: Several reviewers said support replies were slow or unsatisfactory; keep detailed records of attempts to resolve billing errors.
- Partner transitions: OEM or partner contract changes (for example with car integrations) may convert previously subsidised accounts into direct paid accounts, creating surprise charges if the conversion process is not clear.
How cancellations typically work for Slacker Radio
First: regardless of supplier, the common commercial pattern is that cancelling prevents future charges but does not retroactively refund prior paid periods except where required by law or by the billing party’s stated policy. Many subscription services recognise membership revenue on a straight‑line, time‑based basis for the billing period, which explains why providers often treat the payment as payment for access until period end rather than a refundable payment.
Next: if the subscription was purchased via an app store, the platform’s refund and dispute rules generally govern refunds and short windows for automated refunds may apply. For Apple purchases, refunds are handled through Apple’s report a problem flow; Google Play has its own refund windows and procedures. These platform policies are independent of LiveOne’s direct policies.
Additionally: where a subscription was billed by a carrier or OEM, those partners sometimes retain a revenue share and apply their own cancellation/refund rules. Corporate filings from LiveOne explain that memberships can be direct, via mobile providers, or via OEMs, and that membership revenue recognition and refund adjustments vary by channel. Document the channel you were billed through because it determines the right path for any refund or dispute.
Cooling‑off and change of mind: Australian consumer protections do not automatically give a “change of mind” refund for digital content once access has been supplied, but you retain statutory guarantees if the service is faulty, not as described or has a major failure. For significant service failures you may be entitled to a remedy including a refund for unused time. Keep this concept in mind when assessing eligibility.
Refunds, disputes and chargebacks: what to expect
Most importantly: refunds are handled differently depending on who processed the payment. App‑store purchases are subject to Apple/Google rules, direct billed subscriptions follow LiveOne’s terms, and carrier/OEM charges follow the partner’s terms and processes. Public company filings confirm that LiveOne recognises memberships and that mobile providers or OEMs may influence refund handling.
If a charge is unauthorised or incorrect you can raise a dispute with your payment provider; Australian banks and card schemes have defined timeframes (for example 120 days is commonly cited for some card scheme disputes) and procedural rules for evidence. Act promptly because time limits affect the chance of a successful reversal. If you escalate beyond your financial institution, AFCA is the Australian external dispute resolution body for banking and payment disputes.
Keep in mind: chargebacks can succeed for unauthorised transactions or proven failures to deliver, but they are not a guaranteed route for “change of mind” after legitimate use. Repeated chargeback attempts without supporting evidence may lead to merchant disputes and can complicate recovery.
Common pitfalls and mistakes to avoid
- 1. Assuming a single cancellation step stops billing from every channel - verify the original billing source.
- 2. Deleting an app does not necessarily stop subscription renewals; a record of the purchase remains with the billing party.
- 3. Waiting too long to dispute a charge; dispute windows are time‑limited under card scheme rules.
- 4. Not keeping receipts or screenshots of plan terms and renewal dates - you will need them if you claim a refund under consumer guarantees.
Documentation checklist
- Receipt and transaction ID: bank or card statement entry that shows the charge.
- Plan terms snapshot: screenshot or copy of the advertised features and price at purchase.
- Date and time record: exact dates of purchase, renewals and any trial start/end.
- Access evidence: screenshots showing service quality issues, playback errors or missing features.
- Communication log: short notes of any support interactions with dates and the gist of responses.
- App store receipt: if billed through Apple or Google Play, keep the platform receipt email or order number.
Practical insider tips from cancellation specialists
First: be precise about the billing channel before you take action. If the charge appears on a carrier, treat it as a partner billed item; if it appears as an App Store purchase, platform rules apply. This single fact decides the next plausible remedy routes.
Next: when preparing to dispute, assemble the documentation checklist above; merchants and banks often rely on transaction timestamps and proof that advertised features were unavailable. Good documentation shortens the resolution time.
Additionally: if the problem is that an OEM or partner converted a subsidised account into a paid account, check public company disclosures and product change announcements because those transitions have been reported and sometimes include special conversion pricing or transition windows.
Address
- Address: Slacker, Inc. 16935 W. Bernardo Drive, Suite 270, San Diego, CA 92127, United States
What to do after cancelling Slacker Radio
First: immediately monitor your next billing statement and confirm that no new charges appear for the cancelled period. If you see an unexpected renewal, gather the transaction details and the documentation checklist items before raising a dispute.
Next: if you purchased through an app store review the store’s refund guidance and follow the platform’s remedy path; if billed directly or through a partner, review the partner terms and keep a record of any commitments they made about refunds or transition pricing.
Additionally: when a refund is legally warranted (for example a major failure under Australian Consumer Law), state the consumer guarantee that supports your claim and reference the date and nature of the failure. Keep your communication concise and focused on the facts.
Most importantly: if a bank or card dispute becomes necessary, act quickly; card schemes impose strict timeframes and require evidence. If the bank’s response is unsatisfactory, AFCA provides an external escalation path for financial disputes in Australia.
Finally: keep copies of everything and keep expectations realistic; many subscription disputes resolve once the correct billing channel is identified and the right evidence is supplied. Prioritise the documentary proof described above and follow the partner/platform rules that match your purchase channel.