Cancellation service N°1 in France
Contract number:
To the attention of:
Cancellation Department – Soundiiz
Nantes
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Soundiiz service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
How to Cancel Soundiiz: Complete Guide
What is Soundiiz
Soundiiz is a freemium music-data management service that transfers playlists, favourites and metadata between streaming platforms and offers ongoing synchronisation and promotional smartlinks. The service provides a Free tier plus two paid tiers: Premium and Creator, with monthly and annual billing options; pricing on Soundiiz's site is listed in US dollars and the company documents billing and plan differences on its pricing and support pages.
Soundiiz operates as a cross-platform tool rather than a streaming provider: it connects to many services and stores metadata on behalf of the user for features such as bulk transfers, sync jobs and AI-generated playlists. The usefulness of Soundiiz typically depends on the scale of the migration and whether ongoing syncs are required.
| Plan | Billing options | Key differences |
|---|---|---|
| Free | Free | Limited transfers; up to 200 tracks per playlist; one active sync |
| Premium | Monthly or annual | Unlimited transfers; up to 20 syncs; full import/export tools |
| Creator | Monthly or annual | More sync slots; advanced analytics; priority support |
Official source lists monthly prices as US$5 (Premium) and US$9.50 (Creator) for monthly billing, and annual equivalents of US$39 and US$75 respectively; those figures are published on the service pricing pages. For Australia readers, approximate AUD conversions are provided later.
Customer experience with cancellation
What users report
Users praise Soundiiz for accuracy of transfers and broad platform support, but cancellations and billing are recurrent subjects in public feedback. Positive reviews highlight fast transfers; negative reports focus on billing surprises, lost sync history and limited logging of batch operations.
On review sites some customers state that Soundiiz "automatically deletes my batch history after just 7 days", which affects users who rely on logs to verify large transfers. Other reviewers note being charged after an attempted cancellation due to account duplication. Those reports appear repeatedly on consumer-review platforms.
Recurring issues and practical takeaways
Reports coalesce around three practical problems: (1) synchronisation history removal once a paid period ends, (2) post-cancellation charges caused by multiple accounts or incomplete cancellation, and (3) a strict no-refund position where a used paid feature negates refunds. These themes are visible in both official support guidance and independent reviews.
Consequently, consumer risk when cancelling is not only continued billing but also potential loss of sync execution history. Users advise retaining independent records of transfers and receipts to reduce disputes.
How cancellations typically work for Soundiiz
Framework: Soundiiz uses subscription billing with both monthly and annual cycles; activation of paid services begins service delivery immediately and the provider treats paid features as consumed once enabled. The company states that paid services are provided as soon as the subscription is approved, which affects statutory withdrawal rights in some jurisdictions.
Notice periods and billing cycles: Subscriptions billed monthly or annually remain active until the end of the paid period. Soundiiz indicates that cancellation will result in a downgrade to the Free offer at the end of the billing period. There is an explicit processing window noted in the terms: cancellation should be made at least 72 hours before the subscription end to ensure processing by the provider, per the terms of service.
Proration and refunds: Soundiiz's terms and support materials state that once a paid feature has been used, refunds are not available and the subscriber waives the right of withdrawal where services start immediately. The service's support information and terms describe limited or no refund outcomes for used features. This is a contractual position that affects how disputes should be framed.
App-store and payment distinctions: Soundiiz processes payments via its payment infrastructure and references Stripe as the payment manager; Google Pay and Apple Pay are payment methods rather than subscription managers. Consequently, billing disputes may require evidence from payment receipts and the third-party payment processor.
Legal rights and consumer protections relevant to Soundiiz
Framework: Under consumer law principles, specific rights (for example, unfair contract terms, misleading representations or failure to provide promised services) can be asserted against a supplier. For digital services that begin immediately, statutory cooling-off rights may be contractually altered if the consumer plainly consents to immediate performance. Soundiiz's terms assert such consent; therefore the legal analysis requires examining whether consent was informed and explicit.
Implication: If a consumer claims improper billing or misrepresentation, the appropriate evidence is the subscription receipt, payment processor records and any provider confirmations. Administrative regulators or payment disputes may consider whether the provider gave adequate notice of the non-refund position and the effects of cancellation on synchronisations.
Common problems and mistakes to avoid when cancelling Soundiiz
- Duplicate accounts: Subscribing with different sign-in methods can create separate paid accounts and duplicate charges. Verify which account received the receipt.
- Missing proof: Not preserving the confirmation notice increases dispute difficulty because Soundiiz identifies the confirmation email as the sole cancellation proof.
- Last-minute attempts: Cancelling inside a 72-hour processing window risks the cancellation not being applied before renewal.
- Expectation mismatch: Expect synchronisations and sync history to be disabled or removed at subscription end; transferred playlists remain on destination platforms but sync logs may be deleted.
Documentation checklist
- Subscription receipt: keep the payment proof from the processor.
- Confirmation notice: retain any cancellation confirmation as the provider identifies this as the primary evidence.
- Transfer logs: export or copy results of bulk transfers where possible before the subscription ends.
- Account identifiers: note sign-in methods and emails used to create accounts to avoid duplicate-account issues.
- Payment processor records: retain Stripe or card statements showing debits and authorisations.
| Item | Soundiiz position | Implication for the subscriber |
|---|---|---|
| Refunds | No refund if a paid feature was used | Disputes must demonstrate lack of service or billing error rather than reliance on refund policy |
| Service start | Services start on activation; waiver of withdrawal | Cooling-off may be contractually excluded where immediate performance occurred |
| Sync history | Execution history deleted after subscription end | Export logs or document outcomes before the paid period ends |
Disputes, chargebacks and escalation
Framework: Where an unauthorised or erroneous charge occurs, the primary practical remedies are: presenting documentation to the merchant, raising the issue with the payment processor, and following any regulatory complaint path for digital services. Evidence-based claims have higher success: provide receipts, timestamps and the provider's confirmation.
Consequently, a consumer contesting a charge should preserve correspondence, receipts and chronology of events. If a chargeback is contemplated, be aware that payment networks evaluate whether the merchant provided the paid service in accordance with its terms. The no-refund policy is not absolute against demonstrable fraud or unauthorised billing.
Pricing examples expressed in AUD (approx)
Soundiiz lists prices in US dollars; for Australian budgeting the approximate AUD equivalents using mid-market exchange rates are shown below. These are conversions provided for informational purposes and will vary with market rates and card/processor fees. Exchange source used for conversion shows roughly 1 USD = 1.499 AUD at the time of checking.
| Plan | Listed price (USD) | Approximate price (AUD) |
|---|---|---|
| Premium monthly | US$5 | ~A$7.50/month (approx) |
| Premium annual | US$39 | ~A$58.35/year (approx) |
| Creator monthly | US$9.50 | ~A$14.22/month (approx) |
| Creator annual | US$75 | ~A$112.43/year (approx) |
What to expect after cancelling Soundiiz
After a cancellation is processed, expect the paid benefits to continue until the paid period ends, then a downgrade to the Free offer and deactivation of synchronisations. Execution history for syncs may be removed when the paid access terminates. Transferred playlists remain on external platforms but live syncs stop.
Monitor your payment records for at least one billing cycle after cancellation to catch any duplicate charges. If a charge appears after the paid period ends, reconcile receipts against account identifiers and payment-processor entries.
Address
- Address: Soundiiz (operated by BRICKOFT), Nantes, Pays de la Loire, France
Next steps and practical legal advice
Preserve documentary evidence: subscription receipts, confirmation notice, payment-processor records and any independent logs of transfers. These items form the primary evidence if you need to escalate or lodge a dispute.
If you encounter billing after cancelling, present a clear chronology with receipts and request a specific remedial outcome: reversal of an erroneous charge or correction of account duplication. Escalate to the payment processor or a consumer regulator only if merchant remedies are unsuccessful.
Finally, when planning migrations, document transfer results and export critical data before any paid period ends. This reduces operational loss when synchronisations and histories are removed at subscription termination.