Cancellation service N°1 in United Kingdom
Contract number:
To the attention of:
Cancellation Department – Soundtrap
1 Chapel Street
CV34 4HL Warwick
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Soundtrap service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
How to Cancel Soundtrap: Complete Guide
What is Soundtrap
Soundtrap is a cloud-based digital audio workstation (DAW) and collaboration platform for making music and podcasts via browser and mobile apps. It offers a free tier plus tiered paid plans that increase library access, instruments, effects and collaboration tools; schools and institutions can buy seat licences with classroom features. Soundtrap emphasises real-time collaboration, regular sound-pack drops and simple project sharing, positioning itself for beginners, educators and teams that need cloud-based workflows. From a financial perspective, its pricing tiers and auto-renewing model mean users should weigh ongoing subscription cost against actual use and feature needs before committing.
Official documentation and the pricing pages set out plan types and behaviour for renewals and trials; Soundtrap also documents how purchases via third-party app stores are handled differently from purchases made directly with the platform.
Subscription plans and indicative Australian pricing
Soundtrap offers multiple personal plans (free trial, Music Makers Premium/Supreme, podcast/storyteller tiers and a Complete option) and education or institutional licences with per-seat pricing. Public pages list USD prices for common personal tiers; conversions below are provided as approximate Australian dollar equivalents to help budget decisions, using recent market rates. Always confirm the active price for your payment method and platform before subscribing.
| Plan | Typical USD price | Approx. AUD price | Notes |
|---|---|---|---|
| Music makers premium | US$9.99/month | Approx. A$14.92/month | Yearly option reduces monthly equivalent; exact AU checkout may differ. |
| Music makers supreme | US$14.99/month | Approx. A$22.36/month | Includes additional loops and add-ons; yearly billing available. |
| Complete / bundle tiers | US$17.99/month | Approx. A$26.86/month | Widest feature set; education rates separate. |
| Yearly equivalents | US$95.88 - US$167.88/year | Approx. A$143 - A$250/year | Prepaying yearly typically lowers the per-month cost. Prices are approximate and subject to tax/platform adjustments. |
Conversion used for approximations: 1 US dollar ≈ 1.4937 AUD (market rate early Jan 2026). Use these figures to model annual spending and the impact on your monthly budget; treat them as approximate examples only.
How cancellations typically affect subscriptions and billing for Soundtrap
Mechanically, Soundtrap treats cancellations as stopping future auto-renewals: once a paid subscription is cancelled the account remains active until the end of the current billing period and then reverts to the free tier; Soundtrap states it does not refund the unused portion of an active billing period. This means cancelling does not usually produce a prorated refund for the remaining paid days.
Free trial behaviour differs: cancelling during a free trial typically causes immediate loss of paid trial features or the account reverts to the free plan; trial cancellation rules are explicitly noted in support documents. Purchases made via third-party app stores (Apple/Google) are governed by those stores' billing rules rather than direct-platform rules. From a financial perspective, that distinction matters because refund windows, tax handling and dispute routes vary by channel and affect recoverability.
Key billing mechanics to model: if you subscribe monthly you will be charged on a recurring monthly date; if annual you pay once per year and save on the per-month equivalent; cancelling typically prevents the next renewal but does not produce mid-cycle refunds.
Customer experience and what users report
What users report
Public reviews and community threads show a mix of positive product comments and recurring concerns about billing and support responsiveness. Many users appreciate the collaborative DAW features and the content library; others report irritation with perceived billing surprises and slow or inconsistent support responses. A representative user quote found on community forums reads: "There's no way to cancel the subscription" - a short claim that appears in multiple complaint threads and highlights the perception risk users face.
Recurring issues and practical takeaways
Recurring themes in reviews include: disputed renewals after trials, confusion about app-store versus direct billing, and mixed support experiences where some users report prompt resolution while others report long waits. These reports imply two practical steps from a financial optimisation stance: anticipate renewals by tracking billing dates, and evaluate whether annual prepay savings offset the risk of being charged for an unused period.
Documentation checklist
- Subscription record: save the purchase receipt and the date of the last renewal or trial start.
- Billing statement: retain the bank/card statement line showing the charge amount and date.
- Terms snapshot: keep a screenshot or PDF of the subscription terms and any trial terms on the date you subscribed.
- Feature backup: export or download projects you need before access is restricted at expiry.
- Dispute evidence: collect any support responses, timestamps and screenshots if you later dispute a charge.
Common pitfalls and mistakes to avoid when planning cancellation
- 1. Assuming immediate refunds - many users expect a prorated refund but Soundtrap documents that cancelling stops renewal and the account remains active until expiry; refunds for unused time are not standard.
- 2. Overlooking platform differences - purchases via app stores follow those stores' payment and refund rules; treat app-store purchases differently in your budget planning.
- 3. Failing to export work - losing access to paid features can limit exports; export critical projects before expiry.
- 4. Ignoring trial cut-off timing - trials can auto-convert to paid plans at renewal; mark trial end dates in your calendar.
- 5. Not tracking renewal dates - surprise renewals are a common source of dispute; plan renewals into your cashflow forecast.
Refunds, disputes and escalations
Soundtrap's published policy indicates limited automatic refunds for mid-cycle cancellations; exceptions are typically handled case-by-case. If you believe a charge is unauthorised or incorrect, the financial route is to raise a dispute with your payment provider or card issuer and to retain supporting documentation. From a consumer-rights standpoint, dispute processes can result in charge reversals while the card issuer investigates.
From a financial-advisor perspective, quantify the potential recovery time and the administrative cost before lodging disputes: small-value charges may take time and effort to resolve, which should factor into the cost-benefit of pursuing refunds versus adjusting future cashflow.
Short note on consumer law that matters for Soundtrap subscriptions
Australian consumer law protects buyers against misleading conduct and guarantees the supply of services as described. If a subscription provider represented one cancellation process but customers were unable to cancel in that manner, regulators have pursued cases alleging subscription traps. Apply those principles to any experience where advertised cancellation options do not match reality. Limit this section to legal awareness rather than legal advice.
Alternatives and value comparison
From a budgeting and value perspective, consider whether the same outcomes can be achieved with lower-cost or one-off tools depending on your needs. Collaboration and cloud features typically add recurring costs; if you rarely use collaborative features, a one-off desktop DAW plus occasional cloud storage may be cheaper long-term.
| Service type | Key value | Typical cost model |
|---|---|---|
| Cloud DAW with collaboration (Soundtrap) | Real-time collaboration, cloud projects, built-in packs | Subscription (monthly/annual) - ongoing |
| Standalone DAW + cloud storage | Full offline capability, one-off purchase or freemium | One-off purchase or optional subscription for cloud backups - varies |
| Education/site licences | Per-seat discounts for classrooms | Per-seat annual licences with volume pricing - varies |
Address
- Address: 1 Chapel Street, Warwick, England, CV34 4HL (Registered office of Soundtrap Limited, UK)
What to do after cancelling Soundtrap
After stopping future renewals, prioritise three financial actions: confirm your billing statements for the two cycles following cancellation to ensure no unexpected charges; export and archive any project assets you may need; and update your household subscription budget to reflect the freed funds. Considering that annual plans can lock capital for a year, reassign the annual saving into a short-term buffer if you expect to re-evaluate music tools in 6-12 months.
From a financial perspective, use the freed monthly or annual amount to test an alternative tool or to build a contingency fund that prevents emergency cancellations. Monitor your statements for at least two cycles and prepare documentation if a disputed charge appears. Consider whether an annual plan is still the right choice based on usage frequency and feature reliance; in many cases, switching to month-to-month access reduces long-term waste if usage is intermittent.
If you encounter a billing irregularity that you cannot resolve through the provider's standard processes, escalate through your payment provider's dispute mechanism and keep your documentation checklist ready to submit evidence. Track any refunds or charge reversals and reflect those outcomes in your personal budget so you can assess the net financial effect of the cancellation decision.