Serviço de cancelamento N.º 1 em Australia
Senhora, Senhor,
Notifico através desta a minha decisão de pôr termo ao contrato relativo ao serviço Spotify.
Esta notificação constitui uma vontade firme, clara e inequívoca de cancelar o contrato, com efeito na primeira data possível ou de acordo com o prazo contratual aplicável.
Solicito que tome todas as medidas úteis para:
– cessar toda a faturação a partir da data efetiva de cancelamento;
– confirmar-me por escrito a boa tomada em conta deste pedido;
– e, se for o caso, transmitir-me o extrato final ou a confirmação de saldo.
Este cancelamento é-lhe dirigido por correio eletrónico certificado. O envio, a datação e a integridade do conteúdo estão estabelecidos, o que faz dele um escrito comprovativo que responde às exigências da prova eletrónica. Dispõe portanto de todos os elementos necessários para proceder ao tratamento regular deste cancelamento, de acordo com os princípios aplicáveis em matéria de notificação escrita e de liberdade contratual.
De acordo com as regras relativas à proteção de dados pessoais, solicito também:
– que elimine todos os meus dados não necessários às suas obrigações legais ou contabilísticas;
– que encerre qualquer espaço pessoal associado;
– e que me confirme a eliminação efetiva dos dados segundo os direitos aplicáveis em matéria de proteção da vida privada.
Conservo uma cópia integral desta notificação assim como a prova de envio.
How to Cancel Spotify: Complete Guide
What is Spotify
Spotify is a digital audio streaming service that provides on-demand access to music, podcasts and audiobooks under both a free, ad-supported tier and multiple paid Premium plans. The service offers individual, student, duo and family Premium subscriptions with monthly recurring billing, optional trial periods and add-on features such as offline downloads and higher audio quality. Official plan pricing for the main Premium tiers is published in Australian dollars: for example, the individual Premium plan is shown at A$15.99 per month, Duo and Family plans are listed at higher bundled rates, and a student discount is available at a reduced monthly fee. These published plans and promotional trial terms form part of the contractual snapshot users accept when they subscribe.
Subscription plans at a glance
Key plan differences influence cancellation consequences because features, billing cadence and eligible trial behaviour differ across plans.
| Plan | Core features | Published AU price |
|---|---|---|
| Individual | Single account; ad-free; offline downloads; 15 hours audiobooks | A$15.99/month |
| Student | Verified student discount; similar features to Individual | A$7.99/month |
| Duo | Two linked accounts for one address; shared billing | A$22.99/month |
| Family | Up to six accounts with plan manager controls | A$27.99/month |
Prices and trial promotions vary over time; the official plan pages record current offers and eligibility constraints.
How cancellations typically work for Spotify
Framework: a paid subscription continues on a recurring basis until it is terminated in accordance with the paid subscription terms. Cancellation generally affects future billing cycles rather than producing an immediate refund for the portion of the current billing period already paid. The paid subscription contractual terms state that cancellation will generally take effect from the end of the billing period and that trials are treated according to their advertised terms.
Notice periods and billing cycles
Practical effect: because subscriptions are recurring, cancel before your next renewal date if you do not want subsequent charges; otherwise the charge for the new period will be authorised and processed. Consequentially, cancellation usually leaves service active until the paid period expires.
Trial periods and immediate loss of benefits
Trial rules: zero-priced free trials and paid trials are differentiated in the terms. If a free trial is cancelled during the trial period, access to Premium benefits may end immediately; paid trials may have different end-of-trial effects depending on how they were advertised. Carefully check the trial description recorded at signup because it determines whether cancellation during the trial preserves access until the advertised end date.
Refunds, disputes and chargebacks
Refund entitlement is limited under the service policy: the published refund guidance emphasises that once a paid period has started, refunds are not generally provided for unused time, although exceptions exist for billing errors, duplicate charges, unauthorised transactions and other defined errors. Consequently, cancelling does not usually trigger a pro-rata refund.
When refunds are more likely
Examples where refunds are commonly considered include demonstrated duplicate billing, confirmed billing errors, unauthorised charges and cases where a purchase was processed in error. For purchases billed by a third party, the third party is typically the relevant refunding entity.
Chargebacks and dispute pathways
If you identify an unauthorised or incorrect charge, you may choose to raise a formal transaction dispute with your card issuer or payment provider; this is distinct from requesting a discretionary refund and may involve presenting transaction evidence, account records and correspondence. Chargebacks can have different outcomes and timescales depending on the payment network and the nature of the dispute.
Billing route and legal implications
Detail: the legal and practical outcome of a cancellation or a refund request depends on who billed you. If the subscription charge was processed directly by the service, the service’s terms and refund policy govern entitlement. If a third party (for example, an app marketplace or a carrier partner) charged you, that third party’s billing and refund rules normally control the remedy and timeline. This distinction materially affects where to lodge a dispute and what remedies are available.
| Billing route | Who is typically responsible for refunds | Effect on trial handling |
|---|---|---|
| Direct billing by Spotify | Spotify per its published refund policy | Trial terms as advertised by Spotify apply |
| Third-party billing (app marketplace or partner) | Third party; service may direct you to that party for refund | Trial and cancellation controlled by the third party’s rules |
Because the billing route is decisive for remedies, preserve records that show which entity processed each payment.
Customer experiences with cancellation
What users report
Synthesis: public user reports reveal a mix of largely procedural issues rather than systematic breaches. Some users report straightforward cancellations with service access retained until the billing period ends; others recount difficulties locating which account or billing source produced a charge, unexpected renewals after forgotten trials, and delays resolving duplicate or erroneous charges. These patterns appear in community forums and independent complaint sites. Representative user feedback includes reports of lost account access during an active paid period, confusion over trial conversions and mixed experiences obtaining refunds after billing errors.
Recurring issues and practical takeaways
Practical lessons derived from user feedback: maintain clear transaction records, verify which billing route was used at the time of subscription, and act promptly if an unexpected charge appears. Where account access is disrupted during a paid period, users report that presenting receipts and transaction timestamps helps in escalation. Users also emphasize that refunds for missed trial cancellations are not assured and are decided case by case.
Documentation checklist
- Account identifier: username or email associated with the subscription.
- Transaction evidence: merchant descriptors, dates, amounts and bank statement lines showing the charge.
- Receipt or order ID: confirmation tokens issued at purchase.
- Trial terms capture: screenshot or copy of the trial offer and its advertised end date.
- Plan details: exact plan name (Individual, Duo, Family, Student) and billing cadence.
- Correspondence log: concise record of any communications and reference numbers.
- Third-party proof: if billed via a partner, proof of that billing route (billing provider name on statement).
Keep these items secure because they are the primary evidence relied upon in refund or dispute processes.
Common pitfalls and legal observations
1. Forgotten trials: automatic conversion after a trial ends is routinely cited as the source of unwanted charges. Contractually, the terms often provide that the subscriber is responsible for cancelling before the trial expiry to avoid conversion.
2. Multiple accounts: multiple accounts can lead to charges on different accounts; establishing which account was billed is essential to a successful dispute.
3. Third-party billing confusion: when payments are handled by a third party, the service’s own refund policy may not entitle you to a refund; the third party’s rules will typically apply.
Legal perspective: under consumer protection law, remedies for services are fact-specific. Nevertheless, service terms that are clear about recurring billing, trial conversions and the absence of pro-rated refunds will generally be enforceable provided they are not inconsistent with statutory rights. For Spotify subscriptions, the published terms and refund guidance are the primary contractual source that frames user entitlement.
Address
- Address: Level 1 / 120 Chalmers Street Surry Hills, NSW 2010, Australia
Practical dispute handling and escalation
Document the issue concisely and prepare the items in the documentation checklist before initiating any dispute. If a billing error or unauthorised charge is established, evidence such as duplicate charges on the statement, proof of cancellation timing and receipts are commonly decisive.
If a charge is under a third-party contract, identify the billing agent on your statement and gather the partner’s transaction evidence because remedy responsibility often rests with that agent.
What to do after cancelling Spotify
Monitor bank and card statements for at least two subsequent billing cycles to confirm no further charges are processed. Keep the documentation checklist items for at least 12 months in case a retrospective dispute is required.
If an unexpected charge appears, treat it as a formal billing dispute: preserve evidence, note exact timestamps and prepare to supply the documentation set to the relevant payment provider or disputing forum. Be prepared for variable timelines: refunds or chargeback resolutions can take several weeks depending on the payment network and complexity of the case.