Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Suno
101 Main Street, Floor 17 (Matrix Partners)
02142 Cambridge
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Suno service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
14/01/2026
How to Cancel Suno: Easy Method
What is Suno
Suno is an AI-driven music generation platform that offers tiered subscriptions for hobbyists, creators and professionals. The service provides model versions, monthly credit allocations for song generation, stem separation and commercial-use rights on paid tiers. Suno lists Free, Pro and Premier tiers with different credit allowances and feature sets; Pro and Premier both include commercial use rights while the Free tier is limited. Pricing listed by Suno is shown in US dollars on official pages; for Australian readers the following figures are approximate conversions to AUD and intended as a factual reference to plan structure and scale rather than a definitive local checkout price.
| Plan | Typical price (approx A$) | Key limits/features |
|---|---|---|
| Free | Free | Limited daily credits, non-commercial use |
| Pro | Approx A$14.99/month or Approx A$143.90/year | ~2,500 credits/month, commercial rights |
| Premier | Approx A$44.97/month or Approx A$431.71/year | ~10,000 credits/month, priority queue, commercial rights |
How cancellations and billing typically operate for Suno
Suno’s contract terms establish automatic renewal, advance charging at the start of each subscription period and a requirement that customers give advance notice before the renewal date to avoid future charges. The terms also recognise that refunds are generally final unless Suno determines otherwise, but they state a pro rata refund obligation if Suno discontinues the service. These contract provisions directly affect whether users receive a refund and when a cancellation becomes effective.
Suno’s published terms include a timeline for disputes: customers are asked to notify the company within certain timeframes if they dispute a charge. The terms also contain an arbitration clause that restricts class actions and caps liability in some circumstances, which has implications for collective redress and remedies. Read those clauses carefully because they affect your legal options.
| Billing channel | Practical impact on cancels/refunds |
|---|---|
| Direct subscription billed through Suno’s payment processor | Suno’s terms govern renewal and refund treatment, with Suno positioned to process pro rata refunds in limited cases. |
| Third-party billing (app marketplaces) | Marketplace terms may control renewals and refunds; Suno’s ability to modify or refund such charges is limited by the marketplace rules. |
Customer experiences with cancellation
What users report
Public feedback shows a mix of outcomes: some users report straightforward prorated refunds and timely replies, while others report slow or no responses from billing, unexpected renewals and difficulty getting a charge reversed. Several reviewers explicitly described poor responsiveness from billing support.
Representative short customer remarks found in public reviews include statements such as: "Absolutely ZERO CUSTOMER SERVICE" and reports that cancellation attempts were not reflected in account status. These remarks illustrate why careful documentation is important when you cancel subscription suno.
Recurring issues and practical takeaways
Recurring themes in user reports are: (a) timing confusion around renewals and the company’s stated advance-notice requirement, (b) divergence between direct billing and marketplace billing outcomes, and (c) mixed responsiveness from billing support. Users who resolved problems successfully typically retained transaction IDs, screenshots of terms, and a clear timeline of actions and charges.
Documentation checklist
- Payment evidence: transaction ID, card/bank statement entries and date/time of charge.
- Plan evidence: screenshot or saved copy of the plan name, price and renewal frequency at time of purchase.
- Terms evidence: a copy or screenshot of the Terms of Service or billing help page that applied when you subscribed.
- Timeline: concise chronology with timestamps of subscription start, any cancellation attempt and renewal dates.
- Correspondence: records of any written communication and response timestamps.
- Device/store proof: indication whether the subscription was billed directly or through an app marketplace.
Disputes, chargebacks and legal rights relevant to Suno
Under consumer protection principles, digital goods and services may be covered by consumer guarantees when they fail to meet the description or acceptable quality. Regulatory guidance confirms that businesses cannot contract out of these guarantees. Consequently, the legal remedies available may include refund, repair or replacement depending on the severity of the failure. Tie these rights to Suno by referencing the specific ToS clauses that disclaim refunds while also allowing pro rata refunds if Suno discontinues service.
Note the ToS arbitration and liability provisions: if a claim progresses, the ToS may require individual arbitration and limit recoverable damages in certain circumstances. This affects strategy if many customers experience the same problem. Consider the legal implications of those clauses before pursuing collective action.
Common pitfalls and mistakes to avoid when you cancel subscription suno
- 1. Assuming all billing channels behave the same - marketplace charges often follow different refund rules.
- 2. Missing the renewal window stated in the Terms of Service and thereby incurring an extra period’s fee.
- 3. Failing to capture transaction identifiers and time-stamped evidence of cancellation attempts.
- 4. Overlooking the ToS arbitration clause and liability cap when evaluating remedies.
- 5. Relying solely on informal community remedies without preserving official documentation of the subscription state.
Practical implications of Suno’s stated refund policy
Suno’s published support guidance and help articles clarify that payments are generally final unless Suno determines otherwise, with explicit examples where Suno may grant refunds for accidental or unused subscriptions. At the same time, Suno states it will provide pro rata refunds if it discontinues the service. These are contract-controlled remedies and may be implemented on a case-by-case basis.
Recommended escalation and regulatory options
If a commercial dispute remains unresolved after presenting clear documentation, options include lodging a formal dispute with your payment provider and engaging consumer protection authorities where applicable. Regulators have recently emphasised that businesses must not misrepresent refund rights in online terms. Use those regulatory pathways when the issue is systemic or if contractual disclaimers appear to conflict with consumer guarantees.
Address
- Address: 101 Main Street, Floor 17 (Matrix Partners), Cambridge, MA 02142
What to do after cancelling Suno
After you record a cancellation attempt, monitor your next two billing cycles for any unexpected charges and retain all bank or card statements. If a charge posts, capture the ledger entry and reconcile it against your documented timeline and plan price at the time of purchase.
Maintain an organised folder with the documentation checklist items and be prepared to present this to your bank or payment processor should a dispute or chargeback be necessary. If the issue appears systemic, report misleading terms or deceptive refund practices to the relevant consumer authority, referencing Suno’s terms and the specific transactions.