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Service de résiliation N°1 en United States
Madame, Monsieur,
Je vous notifie par la présente ma décision de mettre fin au contrat relatif au service Tidal.
Cette notification constitue une volonté ferme, claire et non équivoque de résilier le contrat, à effet à la première échéance possible ou conformément au délai contractuel applicable.
Je vous prie de prendre toute mesure utile pour :
– cesser toute facturation à compter de la date effective de résiliation ;
– me confirmer par écrit la bonne prise en compte de la présente demande ;
– et, le cas échéant, me transmettre le décompte final ou la confirmation de solde.
La présente résiliation vous est adressée par e-courrier certifié. L’envoi, l’horodatage et l’intégrité du contenu sont établis, ce qui en fait un écrit probant répondant aux exigences de la preuve électronique. Vous disposez donc de tous les éléments nécessaires pour procéder au traitement régulier de cette résiliation, conformément aux principes applicables en matière de notification écrite et de liberté contractuelle.
Conformément aux règles relatives à la protection des données personnelles, je vous demande également :
– de supprimer l’ensemble de mes données non nécessaires à vos obligations légales ou comptables ;
– de clôturer tout espace personnel associé ;
– et de me confirmer l’effacement effectif des données selon les droits applicables en matière de protection de la vie privée.
Je conserve une copie intégrale de cette notification ainsi que la preuve d’envoi.
How to Cancel Tidal: Complete Guide
What is Tidal
Tidal is a subscription music streaming service focused on high-fidelity audio, immersive formats and artist-centric royalty features. The platform offers on-demand access to millions of tracks, curated playlists and lossless/HiRes formats that appeal to listeners prioritising sound quality. Recent commercial changes consolidated some legacy tiers into fewer plans and adjusted Australia pricing, creating a single individual plan and dedicated family and student options in market reports.
Considering that pricing and plan names have shifted, check the most recent plan structure before assessing ongoing value versus cost. From a financial perspective, plan consolidation can change whether you keep a subscription or switch to a lower-cost alternative.
Tidal subscription plans and recent price notes
Service-specific detail: publicly available reports indicate Tidal moved to a simplified set of plans in 2024 with published Australian price points that vary by source and promotion. Use these figures only as comparators when reviewing your billing.
| Plan | Typical AU price (reported) | Notes |
|---|---|---|
| Individual | A$16.90 (reported) | Consolidated individual plan offering lossless and hi-res formats; reported from March 2024 announcements. |
| Family | A$26.00 (reported) | Family access for multiple accounts; price reported alongside the individual consolidation announcement. |
| Student | A$7.68 (reported) | Discounted student pricing reported in market announcements. |
Alternative historical listing: other published material and Tidal support pages have previously listed different AU figures such as A$11.99 and A$23.99 for HiFi and HiFi Plus tiers; these reflect prior tiering before consolidation. Use “Varies” if your bill differs from market reports.
How cancellations typically affect billing and access for Tidal
Service-specific detail: Tidal’s terms state subscriptions renew automatically at the end of each subscription term and will remain active until cancelled in accordance with the service’s cancellation terms. Tidal also states it has no obligation to refund fees paid except where required by law or the agreement.
From a financial perspective, the main impacts to model into your budget are: renewal timing, proration rules and refund eligibility. Expect a renewal charge equal to the then-current full rate unless a promotional or trial price was explicitly noted at sign-up.
Cooling-off and refunds: consumer rights on digital services can create refund entitlement where digital content is faulty or not as described, but routine “change of mind” refunds are often restricted by the provider’s policy and the platform used to purchase the subscription. ACL guidance confirms consumer guarantees apply to digital content, which may support a refund claim in some cases.
Customer experience with cancellation
What users report
Service-specific detail: public reviews and forum posts show a pattern of billing disputes, reports of continued charges after cancellation and mixed experiences obtaining refunds from Tidal. Many reviews claim lengthy response times from support and difficulty reconciling automatic renewals.
Representative paraphrased feedback from users: “I was billed months after cancelling” and “refund requests were refused or delayed” appear frequently in independent review sites and discussion threads. These are paraphrases of multiple user posts.
Recurring issues and practical takeaways
What works: documenting charges early and using bank dispute channels has helped some users reverse unauthorised or erroneous charges. What fails: reliance on delayed or untracked communications without contemporaneous evidence often weakens refund claims.
From a financial optimisation point of view, treat Tidal like any recurring subscription: measure marginal value versus cost, and anticipate that resolving billing disputes may take time and, in some cases, require engagement with your payment provider or consumer protection body.
Common legal and rights context relevant to Tidal
Service-specific detail: Tidal’s refund clauses state limited refund obligations except where law requires otherwise; Australian consumer law may provide additional rights for faulty or misrepresented digital content. Use the ACL as the legal baseline when assessing a refund claim related to service quality or misrepresentation.
From a practical legal view: if the service materially fails to deliver the features or quality it sold, you may be entitled to a remedy such as a repair, replacement or refund under consumer guarantees. Document the failure and times when it occurred.
Documentation checklist for disputes and record keeping
- Transaction records: bank statements or card/PayPal transaction IDs showing dates and amounts.
- Subscription terms snapshot: a copy or screenshot of the relevant Tidal pricing and renewal terms as shown when you subscribed.
- Trial terms: evidence of any promotional or free trial terms and the advertised trial length.
- Usage evidence: logs or timestamps proving whether you used the service during disputed periods.
- Communication log: dated notes of any contact attempts and responses, including timestamps and summaries.
- Refund or chargeback outcomes: bank dispute reference numbers and formal acknowledgements.
Practical financial options if charges continue after cancellation
Service-specific detail: Tidal support guidance acknowledges situations of unfamiliar charges and suggests bank notification as a preliminary measure when you suspect unauthorised use. Many reviewers report successful reversal of continuing charges through their payment provider.
From a budgeting perspective, consider these options: temporarily block the payment method on file, seek a chargeback for unauthorised or disputed charges, or request reversal through your payment provider. Each option has trade-offs including potential delays and the need for supporting evidence.
| Alternative service | Core audio features | Typical price signal |
|---|---|---|
| Apple Music | Lossless and spatial audio options; broad catalogue | Varies - typically competitive with major services |
| Spotify | Large catalogue; limited lossless rollout historically | Varies - often similar promotional pricing |
| Qobuz / other hi-res services | Specialist hi-res focus; audiophile audience | Varies - often premium-priced |
Address
- Address: 799 Broadway, 11th Floor, New York, NY 10003, USA
How to evaluate whether to cancel Tidal
From a financial perspective, compare the marginal benefit per month to the cost: if the additional value (better audio, exclusive content) is less than the monthly fee, cancelling improves cash flow. Model the annual cost and compare against alternatives and the time you actually listen.
Consider family sharing and student discounts where applicable; a switch of plan type or provider can cut recurring charges materially. Factor in the time cost of resolving potential billing disputes as a hidden transactional expense.
What to do after cancelling Tidal
Actionable monitoring: immediately monitor card and bank statements for at least two subsequent billing cycles to verify that auto-renewal has stopped and no further charges appear. Keep the documentation checklist items readily available in case you need to lodge a dispute.
If an unexpected charge appears, consider initiating a dispute with your payment provider using your transaction evidence; many consumers have reported success recovering funds through their bank when billing continued after their cancellation attempt. Track any dispute reference numbers carefully.
Escalation paths: if a refund is denied yet you believe consumer guarantees apply, you can lodge a complaint with your state consumer affairs agency or the national regulator to request assistance. Keep communications factual and evidence-based to strengthen your position.
In terms of value, re-evaluate your listening needs after cancellation: allocate any savings to higher-value subscriptions or use the freed cash to test an alternative service for a trial period. From a budgeting standpoint, treat recurring streaming costs like any subscription and schedule a semi-annual review to prevent “set-and-forget” drift in household spending.