Cancellation service N°1 in Republic of Korea
Contract number:
To the attention of:
Cancellation Department – Weverse
Weverse Company Inc., C‑dong (Building C), 6th Floor, Pangyo Tech‑One Tower, 131 Bundangnaegok‑ro
Seongnam‑si
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Weverse service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
15/01/2026
How to Cancel Weverse: Complete Guide
What is Weverse
Weverse is a global fandom platform and online shop that combines artist communities, digital subscriptions and merchandise sales. The service offers two broad product families: monthly digital memberships (access to exclusive posts, media and LIVE features) and official annual memberships sold through Weverse Shop that include physical or digital membership kits and year-long benefits. Weverse uses its own in-app currency "Jelly" for some purchases, while other items are sold via the Weverse Shop with regional pricing and annual validity for official memberships.
The platform’s notices and shop pages make clear that digital membership products are often sold as monthly subscriptions while official memberships on Weverse Shop are typically valid for 365 days and may carry a limited refund window for unused benefits.
Subscription plans and pricing at a glance
Below are representative price points and product types based on public listings for the Australian market and Weverse notices. Prices shown for app-store purchases are taken from the Australian App Store listing and are presented in A$ where available. Official annual membership prices on Weverse Shop vary by artist and region; for those items the table shows "Varies" rather than invented amounts.
| Product type | Typical billing period | Typical AU price | Notes |
|---|---|---|---|
| Digital membership (monthly) | Monthly | A$2.99 | App-store listing shows A$2.99 for some communities; pricing may vary by artist. |
| Paid media items / behind content | Per item or subscription | A$4.99 (example) | App-store in-app purchases include items labelled "behind" or premium media; prices differ by item. |
| Jelly bundles (in-app currency) | One-off purchase | A$8.99 (example) | App-store shows Jelly bundles with local pricing; Jelly is used to buy digital memberships or gifts. |
| Official membership (Weverse Shop) | Annual (365 days) | Varies | Weverse Shop membership prices depend on artist and region; many shop pages state a 7-day refund window for unused benefits. |
How cancellations typically work for Weverse
Understanding how a cancellation affects billing requires identifying which channel was used to buy the membership: in-app subscriptions (app stores) or Weverse Shop purchases. App-store subscriptions are generally tied to the store’s renewal and refund rules, while Weverse Shop memberships are governed by Weverse Shop terms and any notices for a given artist.
From a financial perspective, key mechanics to plan around are: billing cycle alignment, renewal timing, proration or lack of proration, and whether refunds are issued in currency or in Jelly (Weverse credit). Weverse notices show that when services are terminated by the company, refund calculations can be done on a daily-rate basis and may be returned as Jelly depending on the case.
Cooling-off and refund windows: Weverse Shop pages commonly note a short refund window (for example, seven days after purchase) for memberships that have not had their benefits used. App-store refunds follow the relevant store policy rather than the Weverse Shop policy. Keep this channel distinction in mind when assessing eligibility.
Customer experiences with cancelling Weverse
What users report
User feedback collected from public review platforms and forums highlights several recurring themes: delayed responses to refund inquiries, confusion about whether purchases were processed via the app store or Weverse Shop, and cases where refunds were credited as Jelly rather than fiat currency. Reviews on consumer sites and app-store ratings show both positive and negative experiences, with some users praising content value and others reporting billing errors or slow resolution.
On community discussion channels some users reported unexpected renewals after service changes and procedural friction when the membership product was discontinued, while Weverse notices about service termination show how the company calculates refunds when services end. A paraphrased customer sentiment: "I expected a straight refund in my card but received platform credit and longer processing times."
Recurring issues and practical takeaways
Recurring issues identified by users and reflected in public notices include: unclear refund currency (Jelly vs A$), variable refund windows for shop purchases, and distinctions between app-store and shop transactions that create follow-up complexity. These patterns have direct financial consequences for budgeting and refunds.
Practical takeaways: identify the billing channel used, note the purchase and renewal dates, and expect potential non-proration for annual shop memberships. If a service is terminated by Weverse, review any official refund notice for the calculation method used.
Documentation checklist
- Proof of purchase: receipt, order ID or in-app purchase record.
- Billing statement: card or bank transaction line showing the charge amount and date.
- Membership details: community name, membership type, purchase date and expiry date.
- Screenshots: product pages or membership pages that list benefits, price and terms at time of purchase.
- Refund notices: any official communications from Weverse about service termination or refunds.
- Correspondence log: dates and brief notes of any contact attempts and outcomes.
Common pitfalls and financial risks
- 1. Confusing billing channels: Misidentifying whether a charge came from the app store or Weverse Shop can delay resolution.
- 2. Missed refund windows: A short refund window (for example, seven days for some shop memberships) can eliminate certain refund rights if benefits were not used but the window expired.
- 3. Non-refundable after benefit use: Once membership-exclusive benefits are used, refunds are commonly denied.
- 4. Refunds in platform credit: Refunds or compensations may be issued as Jelly or in-platform credit rather than A$, affecting liquidity.
- 5. Currency and fees: If your bank charges foreign transaction fees or conversion spreads, the refunded amount in A$ may differ from the original charge.
Disputes, chargebacks and escalation
From a financial-advisor standpoint, chargebacks and disputes should be a last resort because they can be slow and may trigger temporary account restrictions depending on platform policy. Gather the documentation checklist items before initiating any dispute or bank-level chargeback claim.
Where a membership product is demonstrably not delivered as described, Australian consumer law may provide remedies for digital content that is faulty or not fit for purpose. The ACCC and state consumer agencies advise that consumer guarantees apply to digital products, and businesses cannot completely exclude those rights in their terms. Use this legal context when evaluating escalation.
How refunds and proration are handled for Weverse
Service-level notices from Weverse indicate that when Weverse terminates a membership service, refund amounts can be calculated using a daily-rate formula and may include adjustments (for example, a multiplier used in a termination notice). The refunded medium may be Jelly depending on the specific termination or promotion. These company-level rules coexist with app-store refund processes for in-app purchases.
From a value perspective, verify whether a refund is likely to be returned as platform credit or as A$ before accepting any offer; platform credit reduces immediate cash recovery and affects budgeting decisions.
Practical financial recommendations before you cancel
Considering that subscriptions are small but recurring, audit your subscriptions and calculate annualised cost. For example, a A$2.99 monthly subscription equals about A$35.88 per year; multiple small subscriptions add up quickly. Use that annualised figure to prioritise cancellations that deliver the largest savings.
From a financial perspective, check for linked benefits such as bundled access or pre-sale tickets that may have material value and weigh those against the annual cost of the membership.
Address
- Address: Weverse Company Inc. C‑dong (Building C), 6th Floor, Pangyo Tech‑One Tower, 131 Bundangnaegok‑ro, Bundang‑gu, Seongnam‑si, Gyeonggi‑do, Republic of Korea
What to do after cancelling Weverse
After a cancellation is reflected in your records, reconcile the expected refund or end date against your bank statements over the next two billing cycles. Monitor for duplicate charges or residual auto-renewals and keep evidence for any follow-up.
If a refund is promised in platform credit rather than A$, calculate the present value loss relative to the cash refunded and factor that into future purchasing decisions on the platform.
Consider reallocating the freed budget into higher-value entertainment or savings: for example, replacing two A$2.99 monthly subscriptions (A$5.98 total) with a single A$9.99 monthly alternative may still produce net savings depending on usage.
When disputes remain unresolved, escalate using formal consumer channels available under the consumer-protection framework, citing relevant consumer guarantee principles for digital goods. Keep documentation handy and track dates for any statutory complaint windows.
Finally, treat subscription hygiene as an ongoing budget task: review recurring charges quarterly, compare benefits to actual use, and prioritise cancellations that improve your monthly cash flow and align with value received.