Cancellation service N°1 in United Kingdom
Contract number:
To the attention of:
Cancellation Department – Healthy Pet Club
The Market Place
BT92 9AN Enniskillen
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Healthy Pet Club service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
11/01/2026
How to Cancel Healthy Pet Club: Step-by-Step Guide
What is Healthy Pet Club
Healthy Pet Club is a preventative pet healthcare subscription offered through veterinary practices and clinics. The service bundles routine items such as annual vaccinations, scheduled health checks, parasite prevention packs and discounts on clinic services into a repeating membership that is managed between the member, the clinic and the plan administrator.
Membership formats vary by practice: common arrangements are monthly instalments collected by direct debit or a single annual payment, and inclusions depend on pet type and size. Trial offers or introductory periods may be used by some clinics; the trial end date is relevant because it determines when the first paid instalment applies.
Subscription plans and typical inclusions for Healthy Pet Club
Offerings are practice-specific and typically split by species and weight bands for dogs, with separate plans for cats, rabbits and young animals. Typical benefits include two scheduled health checks per year, annual vaccines, a parasite pack across the membership year and percentage discounts on other services. Pricing depends on the clinic and the plan tier.
| Plan type | Common inclusions | Typical monthly cost (A$) |
|---|---|---|
| Dog plan (size bands) | Annual vaccination, 6-month checks, parasite pack, discounts on services | Varies |
| Cat plan | Annual vaccination, 6-month checks, parasite pack, discounts on services | Varies |
| Rabbit / small mammal plan | Vaccinations, health checks, parasite prevention, discounts | Varies |
Note: many clinics operate the Healthy Pet Club under a rolling annual arrangement collected monthly by direct debit; exact fees and inclusions should be confirmed in the plan documentation provided at sign-up.
How cancellations typically work for Healthy Pet Club subscriptions
Most Healthy Pet Club arrangements are structured as a rolling annual membership funded by monthly direct debit or an annual payment. Cancellation usually interacts with the membership year, the value of benefits already used and the clinic’s terms for early exit.
Common operational outcomes reported across practices are: membership stops at the end of the paid period; if a customer cancels mid-year there may be an accounting reconciliation to recover value of used benefits; failed or missed direct debits can cause automatic cancellation in some systems. These outcomes depend on the specific terms in the practice-level agreement.
Cooling-off and trials: where a short trial or introductory period exists, the trial end date matters because the first paid instalment may be taken immediately after it finishes. If a trial was offered, watch the dates shown in your membership paperwork to determine the first bill.
Notice periods and proration
Notice periods for Healthy Pet Club are practice-dependent; some plans effectively run to the end of the paid term and do not require advance notice, while others include specific notice windows. Proration of fees is not universally applied; where a chargeback or refund occurs, many practices reconcile benefits used rather than prorate future instalments.
Refunds and calculations
Refund outcomes vary: refunds for unused paid time are uncommon unless the terms and consumer law permit them, while early cancellation sometimes triggers a charge representing the monetary value of benefits already provided. Keep records of what services were actually supplied during the current membership year to help any reconciliation.
Customer experiences with cancelling Healthy Pet Club
What users report
Public reviews and forum posts show mixed experiences. Positive reports praise predictable budgeting and routine care reminders; negative reports tend to focus on billing surprises, unclear terms at sign-up, and difficulties reconciling charges after an attempted cancellation. Trustworthy review platforms include first-hand accounts of being redirected between the vet practice and plan administrator during a cancellation attempt.
Representative paraphrase from reviewers: some members say they were "charged after trying to cancel" or were told they owed for benefits already used. Others note that missed appointment availability reduced perceived value of the plan. These comments illustrate the practical friction points rather than proving systemic illegality.
Recurring issues and practical takeaways
Across the sources, recurring themes include: unclear disclosure of the annual commitment at point of sale, surprise reconciliations when cancelling mid-term, and confusion over who administers the membership. In practice, these issues most often stem from variability between veterinary practices rather than a single corporate procedure.
Practical takeaway: expect variability. Where disputes arise, the resolution path may involve producing your membership records and the clinic’s terms so the factual picture can be established.
Documentation checklist
- Membership agreement: copy of the terms and conditions you received at sign-up.
- Receipt of payments: bank statements showing instalments and dates.
- Trial dates: any document or communication showing trial start and end dates.
- Service records: clinic invoices or appointment notes showing vaccinations, checks or products supplied during the membership year.
- Correspondence log: a concise timeline of your communications and any reference identifiers from the practice.
Common pitfalls and mistakes to avoid when dealing with Healthy Pet Club
- Hidden annual commitment: assuming a monthly payment equals a month-to-month contract when the plan is actually an annual scheme.
- Relying on verbal assurances: not having the commitment in writing can make disputes harder to resolve.
- Overlooking trial end: failing to check trial expiry and automatic billing consequences.
- Not tracking services received: if you cancel mid-term, the practice may reconcile against benefits already used.
- Ignoring bank statements: small instalments can continue if the cancellation or reconciliation is incomplete; monitor accounts closely.
| Scenario | Typical clinic response |
|---|---|
| Cancel mid-year after using benefits | Possible reconciliation to recover value of supplied treatments; no full refund for services already provided |
| Missed direct debit payments | Re-attempted collections may occur; repeated failures can trigger cancellation by the plan administrator |
| Trial ended and first charge occurs | Billing commences at trial expiry unless the trial terms state otherwise |
Disputes, chargebacks and refunds for Healthy Pet Club
If you believe a charge is incorrect, you can raise a dispute with your payment provider. A chargeback or formal payment dispute is a tool that challenges a transaction; outcomes depend on the evidence you and the merchant provide. Keep copies of membership paperwork and service receipts to support any claim.
Refunds: practices often treat membership fees as payment for an ongoing package of services rather than a simple subscription refund. As a result, calculations may focus on the monetary value of benefits supplied rather than a pro rata refund of instalments paid. This is a common commercial approach across clinics.
Australian consumer law considerations relevant to Healthy Pet Club
Australian Consumer Law protects consumers against misleading conduct, unfair contract terms and failure to provide promised services. If membership terms were not made clear at sign-up or a business has engaged in misleading behaviour about cancellation rights, those issues can attract regulatory scrutiny.
Unfair contract term rules may apply where a standard form membership imposes disproportionate exit costs or hidden penalties. If you suspect an unfair term, consumer protection agencies can provide guidance and avenues for complaint. This guidance applies to a Healthy Pet Club membership in the same way it would to any other standard-form pet care plan.
Practical rights-preserving steps to take before and while cancelling Healthy Pet Club
Gather the documentation listed above and prepare a short chronological statement of events and charges. This will help whether you ask the practice to review the charge, seek guidance from a consumer protection agency, or lodge a payment dispute with your financial institution.
Ask for clear written confirmation of any outcome or financial reconciliation offered by the practice. Having a dated statement of the final position reduces ambiguity if a later charge appears. Keep proof of all communications and monitor your bank statements for at least two billing cycles after the final action.
Address
- Address: The Healthy Pet Club The Market Place 1 BT92 9AN Enniskillen
What to do after cancelling Healthy Pet Club
After you have completed the cancellation steps, maintain active monitoring of your bank and card statements for a minimum of two billing cycles. If an unexpected charge appears, refer to your documentation and escalate the dispute with your payment provider if necessary.
Consider whether an alternative budgeting approach for routine pet care is preferable, for example paying for preventative items separately or choosing a different plan at a clinic that matches your scheduling needs. Document any remaining appointments or vouchers so there is no confusion about entitlements post-cancellation.
If you believe the practice has failed to comply with consumer law or has misrepresented terms, contact the relevant consumer protection agency for advice and to make a complaint. Doing so can lead to formal review and, in some cases, regulatory action.