Cancellation service N°1 in Cyprus
Contract number:
To the attention of:
Cancellation Department – Paw Champ
Fontadella Limited
3030 Limassol
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Paw Champ service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
11/01/2026
How to Cancel Paw Champ: Complete Guide
What is Paw Champ
Paw Champ is a mobile-first dog training and care service that offers personalised training plans, video lessons and ongoing support through an app and website. The product positions itself as an AI-assisted companion plus content library and access to expert guidance for behaviour and basic obedience.
The service sells subscriptions with recurring billing available on short and long cycles; in-app purchase listings show weekly and annual premium tiers and the website references monthly/quarterly/annual options. App-store listings recorded in-app purchase items such as weekly premium and yearly premium tiers (prices vary by sku).
Customer experiences with cancellation
What users report
Public reviews and forum posts collected from independent review sites and discussion boards show a pattern of billing complaints tied to recurring charges, surprise renewals after trial periods, disputed refunds and slow or unsatisfactory resolution from support. Many reports describe unexpected charges where the reviewer expected a one-off purchase or trial.
Some reviewers do report satisfactory outcomes when refunds were granted or access was cancelled quickly, and product ratings include mixed feedback on training content quality. Reported experiences vary significantly by how the subscription was purchased.
Recurring issues and practical takeaways
1. Automatic renewal transparency: reviewers commonly cite difficulty locating clear renewal timing and future billing amounts in purchase flows.
2. Refund resolution: many complaints describe refunds being discretionary for website purchases and being routed to the purchase platform when acquired through an app marketplace.
How cancellations typically work for Paw Champ subscriptions
Framework: Paw Champ’s own subscription terms state that subscriptions renew automatically at the end of each billing period until cancelled and that deleting the app does not stop renewals. For subscriptions purchased through app marketplaces, the policy notes that refund eligibility and management are governed by the marketplace; for subscriptions purchased on the website, refunds are offered at Paw Champ’s discretion and subject to applicable law.
Notice periods and billing cycles: subscription cycles referenced include weekly, monthly, 90-day and annual periods. The vendor’s policy highlights the need to take action before the end of the current period to avoid the next charge, and it confirms users retain access until the paid period expires.
Proration and access: Paw Champ’s terms indicate cancellation disables automatic renewal but does not generally shorten the paid period; access typically continues for the remainder of the billing cycle rather than being prorated down. Refunds after a period expires are generally not offered unless required by law or at the company’s discretion.
Cooling-off and trials: the vendor publishes trial-related guidance that ties refund eligibility to timing relative to trial end and renewal dates. Trial-to-paid transitions are a frequent source of disputed charges in user reports.
Legal rights and consumer protections relevant to Paw Champ
In accordance with consumer guarantees under Australian consumer law, a subscription purchaser has a right to receive the service they paid for and a right not to be misled about terms such as automatic renewal and pricing. Where a digital service has not been supplied as promised, remedies can include refund or other redress.
Consequently, if the service was not delivered or materially differed from representations, consumers may rely on consumer guarantees and complaints processes administered by regulators or financial institutions to seek redress. Regulatory action in recent subscription cases emphasises transparency about renewals and meaningful notice of price or feature changes.
Documentation checklist
- Proof of purchase: keep receipts, order confirmations and in-app purchase receipts.
- Billing statements: preserve bank or card statements showing dates and amounts of charges.
- Terms snapshot: capture the version of Paw Champ’s terms or subscription policy visible at time of purchase.
- Trial timestamps: retain evidence of trial start and end dates where relevant.
- Support correspondence: save any responses, reference numbers or confirmation messages from the provider.
- Service usage logs: export activity records or login timestamps that show whether the service was accessed.
Subscription plans and pricing
| Plan | Billing cycle | Typical AU price (approx) |
|---|---|---|
| Weekly premium | Weekly | A$9.99 - A$14.99 (approx; multiple in-app sku prices listed). |
| Annual premium | Yearly | A$99.99 - A$149.99 (approx; in-app purchase listings show different annual sku prices). |
| Website/variable plans | Monthly / Quarterly / Annual | Varies - see plan selection at purchase (price depends on selected cycle). |
These figures are taken from in-app purchase listings and the vendor website; actual price charged may depend on the specific sku, promotion or local taxation.
How refunds and redress vary by purchase channel
| Purchase channel | Who controls refund rules | Refund likelihood under Paw Champ policy |
|---|---|---|
| App marketplace purchases | Marketplace governs purchase and refund mechanics | Refunds generally subject to marketplace rules; Paw Champ directs customers to the marketplace for eligibility review. |
| Website purchases | Paw Champ controls refund decisions | Refunds are discretionary and provided where Paw Champ accepts the request or where law requires redress; company policy warns no refunds after period expiry except as required by law. |
| Third-party payment processors | Processor chargeback and dispute channels apply | Bank or processor disputes may be available for unauthorised or incorrect charges; outcomes depend on issuer investigation. |
These distinctions appear in the vendor’s subscription and terms pages and are reinforced by customer reports that outcomes differ by how the subscription was purchased.
Address
- Address: Fontadella Limited, Limassol, 3030, Cyprus
Disputes, chargebacks and escalation
If charges are disputed, statutory consumer remedies and financial-institution dispute mechanisms are separate options that may operate in parallel. Keep documentary evidence and seek written confirmation of any agreed outcome.
Financial institutions and payment processors have time-limited procedures for raising unauthorised transaction disputes and chargebacks; regulators monitor deceptive subscription practices and may accept complaints where misleading conduct or systemic issues appear. Recent regulatory enforcement emphasises transparency and consumer notice for automatic renewals.
What to do after cancelling Paw Champ
Monitor your billing statements closely for at least one billing cycle after cancellation to confirm no further charges. Keep copies of confirmation or any acknowledgement you received; if no confirmation exists, maintain the documentation checklist items and record the date you took action.
If an unexpected charge appears after cancellation, consider the consumer guarantee framework and your payment-card or bank dispute options. File a complaint with the relevant consumer protection agency if you suspect misleading conduct or persistent refusal to provide lawful redress.
Finally, consider adjusting automatic payment authorisations held by payment services if you cannot obtain timely resolution; document each escalation step and the date you took it for any regulator or payment dispute process.