Cancellation service N°1 in Australia
Contract number:
To the attention of:
Cancellation Department – Pet Circle
PO BOX 14
1435 Alexandria
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Pet Circle service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
11/01/2026
How to Cancel Pet Circle: Easy Method
What is Pet Circle
Pet Circle is an online pet retailer that offers one-off orders and a recurring Auto Delivery service for eligible products such as food, treats and parasite treatments. The Auto Delivery option lets customers schedule repeat shipments at set frequencies and receive an ongoing discount compared with one-off pricing; frequencies commonly run from every 2 to 26 weeks.
The Auto Delivery program includes a first-time offer (for new Auto Delivery customers) and variable discounts on eligible products. Pricing for added items and discounts can change with site promotions, and Pet Circle states that prices for Auto Delivery are locked in seven days before a scheduled order is processed. The site also highlights inventory priority for Auto Delivery orders and a free-shipping threshold of A$49 for most metro and major regional areas.
Customer experience with cancellation
What users report
Public reviews and complaint threads show mixed experiences about cancellation and Auto Delivery. Positive reports reference competitive pricing and straightforward refunds in certain cases, while negative reports repeatedly describe unexpected Auto Delivery charges, delayed or inconsistent refunds, and difficulty resolving disputes.
A sample of reported issues includes customers who said they were enrolled in Auto Delivery without intending to, customers who expected refunds but received store credit instead, and customers who described slow or limited responsiveness when raising billing concerns. These reports vary in detail and outcome, so individual experiences differ.
Recurring issues and practical takeaways
Two recurring themes from reviews are timing and proof. Reports indicate that timing relative to the scheduled processing date determines whether an order can be stopped or refunded. Several reviewers emphasise keeping clear records of purchase dates, processing reminders and any communication about upcoming shipments.
Another common theme is the type of refund offered: some users describe receiving store credit rather than an immediate card refund. Where refunds or corrections were delayed, reviewers often escalated via their payment provider to obtain a charge reversal. These experiences suggest being prepared to document dates, amounts and product SKUs when disputing a charge.
How cancellations typically work for Pet Circle
Pet Circle’s Auto Delivery terms state there is no sign-up fee and no fixed contract term; customers may cancel Auto Delivery at any time. Timing is important because orders are processed on scheduled dates and prices are locked seven days before processing. If a cancellation is made after processing has begun, the order may still be charged and shipped.
Proration and refunds depend on timing and product condition. Pet Circle’s policies note price variations, locked-in prices shortly before processing, and that unavailable items may be cancelled and refunded if they remain unavailable beyond a service window. Refund outcomes can be either a card refund or store credit depending on circumstances and eligibility.
Cooling-off and returns: the general return framework for purchases indicates a 30-day return window for change-of-mind returns when items are unopened, unused and in original packaging, subject to the merchant’s returns policy and eligibility rules. Refunds for returned items are subject to that policy and the timing of the original Auto Delivery charge.
What to expect from processing notices: Pet Circle provides reminders prior to taking payment and confirms pricing at a set point before processing. That reminder and price-lock window is the operational pivot: cancellations, modifications or added-item pricing will normally be final once that window closes.
Timing, billing cycles and refunds specific to Pet Circle
Timing rules that matter for Auto Delivery include the frequency you selected (2-26 weeks) and the processing schedule. Price changes or promotions announced after the price-lock window will not typically affect a confirmed Auto Delivery order already locked in.
Refund eligibility varies: refunds are generally possible for items cancelled before the scheduled processing date, for unavailable items automatically cancelled after the supplier window, and for eligible returns within the returns policy window. Expect different remedies depending on whether the order has already been processed or shipped.
Promotions and first-time offers: first-time Auto Delivery discounts are promoted on the site, historically including a 30% off first Auto Delivery capped at A$20 for qualifying new Auto Delivery customers. Promotional mechanics may affect the value of the first order and subsequent orders revert to standard Auto Delivery pricing.
Documentation checklist
- Order reference: note order numbers, product SKUs and dates.
- Processing date: record the scheduled processing date and the date prices were locked.
- Amount charged: keep screenshots or bank statements showing the charge amount in A$ (example: A$49 free shipping threshold).
- Return eligibility evidence: keep packaging photos and condition notes if returning unopened items.
- Promotions record: save the page or terms that describe first-time Auto Delivery discounts and any advertised percentage or cap (e.g. first-time discount capped at A$20).
- Dispute log: date-stamp any steps you take to resolve the issue and note responses and reference numbers if provided.
Common pitfalls and mistakes to avoid
- 1. Assuming a change will stop processing immediately: changes close at the price-lock point, so allow adequate lead time before the scheduled processing date.
- 2. Relying only on promotional messaging: discounts can be capped or limited to first-time Auto Delivery orders; check the terms that apply to the promotion.
- 3. Not saving transaction evidence: missing order references or bank statement copies makes disputes slower to resolve.
- 4. Expecting universal card refunds: some cases result in store credit depending on the merchant policy and timing; clarify refund form eligibility in your documentation.
How to dispute a charge or request a refund (what to expect)
Begin with documented facts: identify the charge, the processing date and whether the order had entered the price-lock window. If the merchant’s outcome is unsatisfactory, most customers escalate via their payment provider or bank to request an investigation or chargeback. Expect an investigation period and be prepared to supply your documentation checklist items.
Timing is relevant to a dispute: if a charge corresponds to a processed and shipped order, the merchant may view it as a completed sale and apply return rules instead of a refund. Where a merchant cancels unavailable items, a refund is typically issued for those lines. Track credit balances separately if store credit is offered as the remedy.
Table: Auto delivery versus one-off purchase (quick comparison)
| Feature | Auto delivery | One-off purchase |
|---|---|---|
| Frequency | Recurring at chosen interval (2-26 weeks) | Single shipment |
| Discounts | Ongoing Auto Delivery discount; first-time offers may apply (example: up to 30% off capped at A$20) | Pay standard listed price; may be subject to sales/promotions |
| Price lock | Price locked 7 days before processing | Price locked at time of checkout |
| Inventory priority | AD orders are prioritised in stock allocation | Standard order queue |
| Shipping threshold | Free shipping for most metro/major regional orders over A$49 | Same free-shipping threshold applies |
| Cancellation | No fixed contract; cancellation allowed but timing relative to processing matters | No recurring commitment |
Table: Key Auto delivery operational facts
| Item | Pet Circle detail |
|---|---|
| Frequency options | Every 2 to 26 weeks. |
| Price lock window | Prices confirmed and locked 7 days before processing. |
| First-time discount example | First-time Auto Delivery offer has been advertised as 30% off capped at A$20. |
| Free shipping threshold | Free shipping for most metro/major regional orders over A$49. |
| Unavailable items | If an item is unavailable and remains so beyond a supplier window, the item may be cancelled and refunded. |
Practical tips from a cancellation specialist
First, record the scheduled processing date and treat the price-lock window as the cut-off for changes. Next, keep an ordered folder of evidence so you can clearly show what happened and when. Additionally, note promotional caps and whether the order used a first-time discount, as these affect the financial remedy.
Most importantly, when a refund or correction is promised, monitor your bank or card statement for the exact A$ amount and retain a screenshot. If a store credit is offered, note its expiry and how it appears on subsequent invoices. These steps reduce friction if you need to escalate to your payment provider.
Address
- Address: Millell Pty Ltd. PO BOX 14, Alexandria, NSW 1435
What to do after cancelling Pet Circle
After cancelling an Auto Delivery, monitor your billing statements for at least two billing cycles to confirm no further Auto Delivery charges are taken. Watch for adjustments tied to the processing date and any credits applied to your account.
If you receive a refund, verify whether it is a card refund or store credit and record the transaction date and reference. If the outcome differs from what was promised, prepare the documentation checklist and consider asking your payment provider for a transaction review.
Finally, learn the operational windows that impact Auto Delivery orders: the reminder and the price-lock point, inventory priority rules, and promotional caps. Keeping these specifics in mind will make future subscription-style purchases less likely to trigger surprise charges.