Cancellation service N°1 in Australia
Contract number:
To the attention of:
Cancellation Department – Waggle
Waggle PO Box 56
2780 Katoomba
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Waggle service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
10/01/2026
How to Cancel Waggle: Complete Guide
What is Waggle
Waggle is a subscription service tied to a pet care ecosystem that combines a mobile app, ongoing pet protection features and recurring membership plans for temperature-monitoring and pet-care services and content. The service markets tiered subscriptions with monthly, half-yearly, yearly and multi-year billing options and claims over 30,000 pet parents as users. From a financial perspective, Waggle positions longer commitments as lower per-month cost, making plan selection a budgeting decision as much as a product one.
The official product pages list specific plan prices and billed frequencies, which are important when forecasting annual cost and comparing value against single-purchase alternatives. Use the plan data below for concrete cost comparisons.
How cancellations typically work for Waggle subscriptions
Waggle operates on pre-paid billing cycles: monthly plans are billed every month and longer plans are billed at their stated interval (for example, yearly billed every 12 months). Cancellation usually stops future renewals but does not necessarily produce a pro-rata refund for the remainder of the current paid period.
Waggle documentation indicates cancellation requests are processed by their support team and may take a short processing window to take effect; independent summaries and user reports commonly cite a processing timeframe of 24-48 hours. From a financial perspective, assume cancellation interrupts future billing rather than producing immediate cash refunds unless the terms explicitly promise pro-rata returns.
Consumer cooling-off rights can apply in specific circumstances such as unsolicited agreements, and that can affect entitlement to a refund if the subscription was sold through telemarketing or at your home. These protections are narrow and usually do not apply to straightforward online sign-ups, so verify whether your purchase circumstances trigger a cooling-off right. If the cooling-off regime applies, a full refund is often required.
Customer experiences with cancellation
What users report
Public reviews and forum posts show a mix of positive product feedback and recurring complaints about billing and cancellation responsiveness. Several reviewers note repeated charges after attempted cancellations and delays in refund processing. One verified reviewer said they had cancelled multiple times yet "you keep charging me for this", which points to potential account reconciliation or process failures.
On community forums, users describe delays and workflow problems that affected access or booking availability while cancellations were processed. Some report that operational messages or account flags appear after cancellation attempts, which can cause disruptions in service access or related bookings before billing stops. These are practical signals to monitor if you decide to cancel.
Recurring issues and practical takeaways
- 1. Delayed processing and repeated charges: plan for potential 24-72 hour processing and monitor statements past the cancellation date.
- 2. Billing descriptor confusion: charges may appear under multiple merchant descriptors; keep invoices and bank entries for reconciliation.
- 3. Non-pro-rata policies: many subscriptions do not automatically prorate monthly refunds for unused time on shorter billing cycles; confirm refund rules before assuming a pro-rata credit.
- 4. Service-access timing: stopping renewal usually preserves access until the end of the paid period; do not assume immediate service termination or immediate refunds.
- 5. Documentation gaps: user reports often highlight missing or slow replies from support when a billing discrepancy occurs; maintain a clear paper trail of invoices, receipts and relevant dates.
Documentation checklist
- Account identifiers: invoice numbers, subscription plan name, and any device or account ID tied to Waggle.
- Transaction records: bank or card statements showing the exact transaction descriptor and dates.
- Purchase receipts: original confirmation that shows billed frequency and amount (for example A$29/mo or A$249/year).
- Timing notes: exact dates and local times for purchase, renewal and any cancellation request or processing notice.
- Service evidence: screenshots or exported logs proving the service remained available or ceased on specific dates, if relevant to a dispute.
- Correspondence record: a short list of dates and subject lines for any communications you opened with the company or with your financial institution.
| Plan | Billed | Listed price |
|---|---|---|
| Monthly | Monthly | A$29/mo |
| Half yearly | Every 6 months | A$25/mo (A$149 per 6 months) |
| Yearly | Every 12 months | A$21/mo (A$249 per year) |
| 2-year | Every 24 months | A$16.6/mo (A$399 per 24 months) |
| Plan | Approx annual cost | Annual saving vs monthly |
|---|---|---|
| Monthly | A$348 per year (A$29 x 12) | - |
| Half yearly | A$298 per year (A$149 x 2) | A$50 saved vs monthly |
| Yearly | A$249 per year | A$99 saved vs monthly |
| 2-year | A$199.50 per year (A$399 / 2) | A$148.50 saved vs monthly |
Common pitfalls and financial implications
From a financial perspective, the primary trade-off is liquidity versus unit cost: shorter commitments preserve flexibility but cost more over 12 months; longer commitments reduce per-month cost but raise the risk of lost value if you stop using the service. Use the table above to run simple break-even calculations for your own usage horizon.
If you rely on the service for safety or monitoring, factor in replacement or alternative costs when deciding whether to cancel. Minor monthly savings can be outweighed by the cost of arranging alternative coverage or equipment in an emergency.
Chargebacks, disputes and consumer rights relevant to Waggle
If you identify an unauthorised or incorrect charge after you attempted to stop a subscription, collect the documentation above and review your legal rights under consumer law: refunds can be required where the sale was unsolicited or where a statutory guarantee has been breached. The cooling-off regime for unsolicited consumer agreements provides a 10 business day right in specific sales channels; that regime is narrow and usually does not cover standard online subscriptions.
From a practical financial standpoint, treat dispute escalation as a multi-step process: compile records, determine applicable consumer protections and be ready to present the history to a payment provider or a consumer protection body if necessary. Note that many subscription disputes are resolved faster when the consumer can show precise transaction dates and terms.
Address
- Address: Waggle PO Box 56 Katoomba NSW 2780
What to do after cancelling Waggle
Monitor your statements for at least one full billing cycle after the effective cancellation date and cross-check the merchant descriptor that appears on your card; unexpected descriptors can delay recognition of a post-cancellation charge. Keep the documentation checklist accessible in case you need to escalate a billing discrepancy.
Re-evaluate value: compare the exact annualised cost you paid with plausible alternatives such as pay-per-use services or single-item purchases. Use the annual cost table above to decide whether a future re-subscription at the same price is economically justified.
If you plan to re-enter a subscription later, consider timing offers and promotional windows; rejoining under a different billing cadence can materially change your effective monthly cost. Finally, keep a simple calendar reminder for the renewal date you want to avoid and retain all invoices until at least 30 days after the last possible dispute window.