Cancellation service N°1 in United Kingdom
Contract number:
To the attention of:
Cancellation Department – New Statesman
Studio 5 Salters House 156 High Street
HU1 1NQ Hull
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the New Statesman service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
How to Cancel New Statesman: Complete Guide
What is New Statesman
The New Statesman is a weekly political and cultural magazine offering long-form analysis, commentary and a digital archive alongside a print edition. The publisher provides both digital and print options, and distributes issues via dedicated apps as well as wider digital access for subscribers. The publication operates a mix of recurring paid plans that include monthly and annual subscriptions for digital access and combined print plus digital bundles.
Subscription distribution channels and billing vary by purchase method: app-store purchases follow app-store auto-renew rules, while web-based and international sales use different currency and billing practices. The official materials note auto-renew behaviour for in-app purchases and clarify international currency handling for non-European subscribers.
Customer experience with cancellation
What users report
Public feedback collected on consumer review platforms and discussion forums indicates a pattern of frustration around cancellation and post-cancellation billing. Reviewers report delays in responses, payments taken after attempted cancellation, and difficulties reconciling digital access or print delivery following changes.
Recurring issues and practical takeaways
Recurring themes in user reports include inconsistent renewal transparency when purchases occur through different channels, problems with account access across app and web environments, and a perception of slow customer-service follow-up. These reports suggest paying close attention to the timing of renewals, the channel used to subscribe, and the billing currency shown at purchase.
How cancellations typically work for New Statesman
Timing and effective date: New Statesman states that a cancellation takes effect at the end of the current billing period; you will typically retain access for the remainder of the paid term. This is a standard contractual term in the publisher’s subscription information.
Proration and refunds: The publisher’s public material and terms indicate that refunds and proration depend on the payment method and the product purchased. For many digital services, refunds after access has been provided are limited. Expect refunds to be assessed against usage and the specific subscription terms.
Auto-renewal and app-store purchases: App-store purchases are subject to the app platform’s auto-renewal rules and billing cadence. App-store listings show typical monthly and annual app-subscription prices and state auto-renewal will occur unless the renewal setting is disabled before the renewal window. These platform rules affect who processes refunds and how renewals are stopped.
Governance and applicable law: New Statesman’s published terms state that disputes are governed by English law. Consequentially, contract interpretation, refund provisions and remedies in the publisher’s terms are framed under that jurisdiction, although local consumer protections may interact with those terms for subscribers living abroad.
Consumer rights that matter for New Statesman
Australian consumer protections may apply to residents who subscribe from Australia even where the supplier’s terms state foreign governing law; Australian Consumer Law prohibits misleading or unconscionable conduct and protects consumers where services are not delivered as promised. If a subscriber in this jurisdiction experiences unauthorised charges or services not provided, those protections are a relevant legal backdrop.
Practical legal implication: Persistent billing after an asserted cancellation, or materially misleading renewal disclosures, can be grounds for complaint to a financial institution or a regulator and may trigger remedies including refunds or corrective action. Nevertheless, remedies vary by facts and purchase channel.
Documentation checklist
- Subscription evidence: purchase receipt, order reference and plan name.
- Payment records: bank or card statements showing debit dates and amounts.
- Terms snapshot: copy or screenshot of the relevant terms and pricing at time of purchase.
- Access records: dates when digital access or print delivery stopped or continued.
- Correspondence log: dates, brief notes and outcomes of any contact with the publisher or intermediary.
Subscription plans and pricing
This table summarises typical subscription options referenced in public listings and app-store pages. Prices shown for app-store purchases are approximate and reflect the app-store listing for the local store; actual billing amounts can vary by platform, promotion and currency conversion.
| Plan type | Typical price (approx A$) | Key features |
|---|---|---|
| Monthly digital (app store) | A$16.99 (approx) | Digital access; auto-renew monthly; archive access dependent on product. |
| Annual digital (app store) | A$199.99 (approx) | Full year digital access; billed annually; archive access. |
| Print + digital (publisher offers) | Varies | Includes mailed print issues plus digital access; international currency handling differs. |
Feature comparison - digital versus print
A concise comparison of purchaser-relevant features helps identify which plan components affect cancellation outcomes.
| Feature | Digital only | Print + digital |
|---|---|---|
| Billing frequency | Monthly or annual | Typically annual or multi-issue prepaid |
| Auto-renew risk | High for app-store auto-renew settings | Dependent on purchase method and prepaid term |
| Refund likelihood | Lower after access provided | Varies; print delivery issues may support remedies |
Common contractual pitfalls for New Statesman subscribers
- Auto-renewal disclosure: failing to note renewal timing and currency at purchase can lead to unexpected charges.
- Multiple purchase channels: buying via an app store versus the publisher’s channels creates different refund and dispute pathways.
- Timing of notice: cancellation effect at period end means late cancellation before renewal may still trigger the next payment.
- Proof gaps: lacking receipts or clear timestamps weakens a later dispute regarding unauthorised renewals.
How to approach a billing dispute or refund claim
Framework: establish the contractual statement you rely on (pricing, renewal timing, promised features), assemble documentary proof, and set out the factual chronology. Where a payment appears after an attempted cancellation, focus on producing bank records and contemporaneous notes showing dates and times.
Escalation options: consider raising a formal complaint with the payment provider and, if necessary, a regulator or consumer protection body. Regulatory interest in automatic-renewal practices has grown, and recent enforcement actions show regulators scrutinise transparency and renewal disclosures.
What to expect in the weeks after a cancellation
Access and delivery: subscriptions typically remain active until the paid period expires; expect digital access or print delivery to continue through that date unless terms provide otherwise. This is standard under the publisher’s stated cancellation timing.
Billing follow-up: if a renewal payment posts after an attempted cancellation, allow time for processing and record review. If no reversal occurs, use your documentation to pursue a refund or dispute with the payment provider.
Address
- Address: New Statesman Limited Studio 5 Salters House 156 High Street Hull United Kingdom, HU1 1NQ
What to do after cancelling New Statesman
Immediately archive all transaction evidence and copies of the terms and pricing that applied when you subscribed. Maintain a clear chronology of events and the copies of any acknowledgements you received. This evidence is central to any refund or dispute.
Review bank statements for unexpected charges over the following billing cycles and prepare a concise factual statement summarising dates, amounts and actions taken. Where applicable, reference the publisher’s stated effective date for cancellations and the governing terms.
Finally, if the outcome is unresolved, consider formal complaint channels available to consumers and financial dispute procedures relevant to your payment method. Keep records of every correspondence and transaction as these form the basis for any regulator or legal remedy.