Cancellation service #1 in Sweden
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Readly service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
How to Cancel Readly: Complete Guide
What is Readly
Readly is a digital magazine subscription service that provides unlimited access to thousands of magazine titles through a single membership. The service markets a catalogue model where users access content for a recurring fee rather than purchasing individual issues; Australian listings on Readly show a recurring monthly price of A$14.99 for typical monthly access.
Readly operates both directly and through third-party distribution routes (for example, partner agreements and app marketplaces), which the provider recognises affect billing, renewals and refund responsibility. Readly’s terms note variations in processing and partner-specific rules for subscriptions.
Customer experiences with cancelling Readly
What users report
Public reviews are mixed: many users praise the catalogue and value proposition, while complaints cluster on billing disputes, double charges and perceived difficulty resolving refunds. Independent review sites collect reports of unexpected renewals and delays in corrective responses from support.
Some users describe loss of downloaded content after periods offline and identify that downloaded access can be subject to time-limited rights or DRM policies. Reviewers have reported that downloads may be inaccessible if certain conditions are not met.
Recurring issues and practical takeaways
Recurring themes from feedback: discrepancies between expected and charged amounts; confusion when subscriptions are routed through app stores or partners; and delays between a cancellation request and the supplier registering termination. These affect whether a consumer sees an immediate billing stop or retains access for the paid period.
Customers advising others often recommend keeping clear contemporaneous records of fees charged, the billing route used (direct or third-party), and any service messages received. These records are the strongest practical tool if a dispute requires escalation.
How cancellations typically work for Readly
Framework: Readly’s terms specify that cancelling a subscription usually results in continued access until the end of the paid subscription period and that Readly does not refund fees for the unused portion of a subscription. The provider also states that registration of a termination may take some processing time (for example, up to two business days in the terms). These contractual clauses affect expectations about immediate refunds and access termination.
Billing route implications: where a subscription is established via a third-party vendor or app marketplace, that vendor’s billing and refund rules can govern renewals and refund eligibility. Consequently, legal responsibility for a particular payment may lie with the entity that processed the payment, rather than Readly directly.
Proration and refunds: Readly’s published terms indicate a no-refund stance for the remaining paid period when a subscription is terminated, but consumer law exceptions can apply if the service fails to meet consumer guarantees (see legal rights below). Expect no automatic proration unless explicitly provided by the billing party.
Cooling-off: there is no general statutory "cooling-off" period that automatically applies to all online digital subscriptions in the same way as some door-to-door or specific regulated products; any voluntary trial or promotional period is governed by the provider’s offer terms. Always review the specific trial terms associated with the offer you accepted.
Legal context and consumer guarantees relevant to Readly
In accordance with the Australian Consumer Law (ACL), digital subscriptions and services remain subject to consumer guarantees: they must be of acceptable quality, fit for purpose and as described. If Readly (or the way it is supplied) fails to meet these guarantees, a consumer may be entitled to remedy including repair, replacement or refund depending on the severity of the failure.
Implication: contractual clauses that attempt to exclude ACL rights (for example, blanket no-refund statements) cannot override statutory consumer guarantees where a major failure exists. However, changes of mind are generally not covered by ACL remedies. Use the guarantees test when assessing an alleged service failure.
Documentation checklist
- Proof of payment: transaction receipts, card statements or marketplace receipts showing amounts and dates.
- Subscription details: screenshots or copies of the plan name, price in A$ and effective billing frequency.
- Terms and conditions: a saved copy or screenshot of relevant Readly terms (for example, clauses on refunds and termination).
- Service messages: any confirmation or status message received from the provider or marketplace, with timestamps.
- Device records: evidence of downloaded content and timestamps if access or downloads are at issue.
- Correspondence log: a dated list of attempts to resolve the issue and the responses received (do not include private contact details here).
- Bank dispute reference: if you lodge a payment dispute, keep the reference number and supporting documents.
Tables: subscription pricing and billing route comparison
| Plan | Billing frequency | Price (AUD) |
|---|---|---|
| Standard access | Monthly | A$14.99/month |
| Annual access | Yearly | Varies (not publicly listed for AU in official pages) |
| Promotional/trial | One-off offers | Varies by offer |
The monthly A$14.99 listing appears across Australian magazine pages on Readly, while annual or promotional prices may not be consistently listed on public pages and can vary by offer or market.
| Billing route | Who controls refunds | Operational differences |
|---|---|---|
| Direct subscription with provider | Readly’s terms typically govern refunds and access; Readly states no refund for remaining paid period | Provider processes cancellations and adjustments (processing time may apply). |
| Third-party / app marketplace | Third party or marketplace rules often determine refund eligibility | Disputes or refunds may require dealing with the marketplace rather than the provider. |
Common pitfalls and mistakes to avoid
- 1. Assuming an immediate refund: contractual terms often allow access until the end of the paid period and deny proration.
- 2. Overlooking the billing route: third-party purchases have separate terms and refund rules.
- 3. Failing to keep contemporaneous records: lack of proof weakens dispute positions.
- 4. Ignoring downloaded content rules: DRM or periodic online checks can remove offline access after a set interval.
- 5. Waiting too long to raise a dispute: banks and marketplaces have time limits for chargebacks or complaints.
Disputes, chargebacks and regulatory complaints
Dispute routes: if a billing or refund issue cannot be resolved informally, consumers commonly escalate through their payment provider or the marketplace that handled the payment. Timeframes and outcomes vary by institution and payment method.
Regulatory complaint: where a supplier’s conduct may breach the ACL (for example, refusing remedies for a major failure), consumers can consider lodging a complaint with the appropriate enforcement body or state fair-trading agency. The ACL provides remedies for digital services that fail to meet guarantees.
What to expect after cancelling Readly
Access and billing: based on Readly’s terms, expect to retain access until the end of the paid subscription period and not to receive a refund for unused time unless a statutory remedy applies. Processing of termination may not be instantaneous.
Monitoring: after you take action to end a subscription, monitor your bank or card statements for at least one billing cycle to confirm no further unauthorised charges. If an unexpected charge appears, use documented evidence to pursue a payment dispute or complaint.
Content retention: be aware that downloaded magazines or offline content may cease to be accessible after account termination or after time-limited licence checks; preserve any locally saved non-DRM materials where permitted.
Next steps: maintain the documentation checklist, review the supplier’s contractual terms you accepted (particularly the refund and termination clauses), verify the billing route for each payment, and, if necessary, use formal dispute or regulatory complaint channels to seek remedy.
Address
- Address: Readly AB Box 3341 103 67 Stockholm