Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Betterhelp
3155 Olsen Drive, Suite 375
95117 San Jose
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Betterhelp service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
11/01/2026
How to Cancel Betterhelp: Step-by-Step Guide
What is Betterhelp
Betterhelp is an online subscription-based therapy platform that matches users with licensed counsellors and therapists and offers text messaging plus scheduled live sessions. It operates on a paid recurring model rather than a per-session payment, and users access service features through an app or browser.
The platform advertises weekly-equivalent pricing billed on a multi-week cycle and offers therapist switching, messaging, and a mix of live video, phone and chat sessions as part of a subscription bundle.
Official materials indicate per-week pricing ranges and that subscriptions are billed in periodic blocks rather than single-session charges. Pricing and billing structure details vary by location, promotions and the user’s matching preferences.
Subscription plans and typical pricing
Betterhelp uses a subscription model where the charge frequency and the effective weekly cost are described on its site and in public reviews. Published ranges for Australian users commonly convert to a per-week equivalent between about A$90 and A$140, with the final billed amount depending on timing, promotions and exchange-rate factors. These figures are reported by both the service and independent Australian review sites.
| Plan element | Typical Australian range / note |
|---|---|
| Effective weekly price | A$90 - A$140 (reported range; final billed amount varies) |
| Billing cadence | Billed every four weeks or in multi-week blocks (service-described cadence). |
| Included features | Unlimited messaging, one scheduled live session per week, ability to change therapist, app access. |
How billing cycles, notice periods and refunds usually work for Betterhelp
Betterhelp’s billing is subscription-based and is commonly charged in multi-week blocks rather than single sessions. This affects refund and proration outcomes because businesses often treat the subscription period as the purchased unit.
Typical commercial outcomes you should expect: companies often only prorate for unused time where their terms or local consumer law requires it. Refunds for change of mind are not always guaranteed but refunds for service failures, misrepresentation or major problems are supported by consumer protections.
Cooling-off rules for unsolicited sales do not automatically create a general 14-day right for digital subscriptions, but consumer guarantees can still apply where a service is faulty or materially different from what was promised. For digital subscription services, the entitlement to a refund is fact-specific and may depend on the extent the service has already been supplied.
Customer experience and cancellation: synthesized observations
What users report
Public reviews and forums show a mix of positive therapy outcomes plus recurring concerns about billing, refunds and data practices. Many users praise therapists but report friction when seeking billing adjustments or refunds. Trustpilot and consumer sites contain a substantial number of comments about unexpected charges, perceived difficulty obtaining refunds and timing issues around renewals.
Investigative reporting and watchdog commentary also highlight privacy issues and past regulatory settlements in other jurisdictions, which influence public trust and the way some consumers approach cancellations and refunds. These reports have prompted consumer advocates to scrutinise how subscription platforms handle sign-up transparency and data sharing.
Recurring issues and practical takeaways
Common themes from user feedback that affect cancellation outcomes:
- Timing and renewals: Many complaints stem from not cancelling before an automatic renewal or from misunderstandings about the billed block length.
- Refund disputes: Users who request refunds for change of mind often report mixed success; refunds linked to service faults or misrepresentation are more likely to be accepted under consumer guarantee rules.
- Documentation gaps: A lack of clear trail of communications or dated receipts weakens a consumer’s case when disputing charges.
- Cross-border differences: Because services and therapists may operate outside local jurisdictions, resolution timing and enforcement can be slower.
Practical takeaway: focus on precise dates, transaction IDs and copies of promotional terms that applied when you subscribed. These items strengthen requests and any formal complaints.
How to think about refunds and proration for Betterhelp
Refund outcomes are decided by a combination of the supplier’s terms and local consumer law. Under the Australian consumer framework, a refund is more clearly available where the service has a major failure or is significantly different from what was promised. For lesser issues, remedies can include re-supply or partial refund.
Because subscriptions are often billed in blocks, pro rata refunds for unused days may or may not be offered depending on the supplier’s policy and the contract wording. If the supplier’s terms reserve non-refundable periods, the consumer law may still override those terms where the service has not been supplied as promised.
How to prepare before you cancel Betterhelp
Preparation reduces friction. Collect the relevant transaction evidence and timeline before you initiate a dispute or complaint.
- 1. Save the payment receipt and show the exact date and amount charged.
- 2. Keep copies of the plan description and any promotional material that influenced the purchase.
- 3. Note your service usage dates (messaging, session dates) to show how much of the subscription was used.
- 4. Record the renewal date and any auto-renew notice you received or observed.
- 5. If you applied for financial aid or a discount, keep that record as it can affect the billed amount or refund calculation.
Documentation checklist
- Proof of payment: card statement line items, invoice number, date and amount.
- Subscription terms: the version of terms at sign-up or the plan description you relied on.
- Usage log: dates of live sessions, message timestamps and any therapy notes you retain.
- Promotional material: screenshots or copies of offers, discounts or trial promises.
- Complaint record: dates and short notes of any contact attempts plus outcomes.
Disputes, chargebacks and making a formal complaint
If your refund request is refused and you believe the charge was unfair or the service was misrepresented, you have practical avenues to escalate. Keep in mind the difference between a contractual dispute and a consumer guarantee claim; both need different supporting evidence and outcomes.
Most card issuers have a chargeback/dispute mechanism for unauthorised or incorrectly described charges. Use your supporting documentation and the clear timeline when raising a dispute with your financial institution. Keep copies of the dispute reference numbers and any correspondence.
Common pitfalls and how to avoid them
- Missing the renewal window: check the effective billing period on receipts so you know when the next charge is likely to appear.
- Relying on memory: store dated screenshots and receipts rather than depending on memory for dates and amounts.
- Assuming automatic refunds: do not assume a refund will be automatic for change of mind; be ready to argue for one under consumer guarantees if the service failed to meet expectations.
- Overlooking data and privacy concerns: review any past privacy notices or public regulator actions that may affect your decision to continue or cancel.
| Comparison | Betterhelp (subscription) | Pay-per-session alternatives |
|---|---|---|
| Payment model | Ongoing recurring payments in multi-week blocks (effective weekly price varies) | Pay per session; cost per hour variable by provider |
| Refund tendencies | Refunds for major failures; change-of-mind refunds inconsistent | Session refund policies vary; partial refunds less common once session occurred |
| Access to local rebates | No Medicare rebates reported for platform-based sessions | Some practitioners provide Medicare-eligible telehealth sessions |
Address
- Address: 3155 Olsen Drive, Suite 375, San Jose, California 95117, United States
What to expect after you cancel Betterhelp
After a cancellation is processed you should immediately monitor your bank statements for any subsequent charges and keep the final confirmation as proof. If you are charged after cancellation, use your documentation to open a dispute promptly.
Expect any approved refund to be processed according to the supplier’s stated refund window and your financial institution’s processing times. If you do not receive a promised refund within a reasonable period, escalate with your payment provider and lodge a formal complaint with your local consumer protection agency.
Finally, consider these next steps to reduce disruption to your care: arrange an alternative provider if you need continuity, keep copies of therapy notes for your records, and review any privacy settings or data retention statements that applied while you were a subscriber.