Služba pro zrušení č. 1 v Australia
Vážená paní, vážený pane,
Tímto vám oznamuji své rozhodnutí ukončit smlouvu týkající se služby Care.Com.
Toto oznámení představuje pevnou, jasnou a jednoznačnou vůli zrušit smlouvu, s účinností k prvnímu možnému termínu nebo v souladu s platnou smluvní lhůtou.
Prosím vás, abyste podnikli veškerá užitečná opatření pro:
– zastavení veškeré fakturace od data účinnosti zrušení;
– písemné potvrzení řádného zohlednění této žádosti;
– a případně mi zaslali konečné vyúčtování nebo potvrzení zůstatku.
Toto zrušení je vám zasláno certifikovaným e-dopisem. Odeslání, časové razítko a integrita obsahu jsou stanoveny, což z něj činí průkazný dokument splňující požadavky elektronického důkazu. Máte tedy všechny prvky nezbytné k provedení řádného zpracování tohoto zrušení, v souladu s principy platnými pro písemné oznámení a smluvní svobodu.
V souladu s pravidly týkajícími se ochrany osobních údajů vás také žádám:
– o vymazání všech mých údajů, které nejsou nezbytné pro vaše zákonné nebo účetní povinnosti;
– o uzavření jakéhokoli souvisejícího osobního prostoru;
– a o potvrzení účinného vymazání údajů podle práv platných pro ochranu soukromí.
Uchovávám si úplnou kopii tohoto oznámení i důkaz o odeslání.
How to Cancel Care.Com: Easy Method
What is Care.Com
Care.Com is a marketplace that connects families and individuals with caregivers for childcare, senior care, pet care and housekeeping. The platform offers a free Basic membership for browsing and posting jobs and a paid Premium membership that unlocks messaging, full profiles and access to background-check tools. The site also sells add-on services such as enhanced background reports and job-post features.
Care.Com’s own pages list a Basic tier plus a Premium membership with monthly, quarterly and annual payment options and additional one-time purchases for features like social media checks and job promotion.
Why this matters: membership type determines billing behaviour, which is central to the cancellation and refund issues users report.
Membership plans and indicative pricing for Care.Com
This table summarises common plan structures reported publicly and converts commonly quoted USD price points to AUD as an approximation. Market offers and local currency display can vary by billing address and app-store purchase. Prices shown as "approx" are conversions using mid-market USD to AUD rates around early January 2026.
| Plan | Typical billing cadence | Indicative price (A$) - approx | Notes |
|---|---|---|---|
| Basic | Free | Varies | Browse profiles and post jobs; contacting may be restricted to paid members. |
| Premium - monthly | Billed monthly | A$58.40 approx | Short-term; highest per-month cost; often shown as US$38.95 equivalence. |
| Premium - quarterly | Billed every 3 months | A$37.40/month equiv | Lower per-month than monthly; billed in a quarterly lump sum. |
| Premium - annual | Billed annually | A$19.42/month equiv | Lowest per-month equivalent when paid upfront; often promoted as best value. |
Additional one-time purchases such as a social media check (often quoted near US$29.99) and job-feature placements are sold separately; prices and availability can vary by region and platform.
Care.Com cancellation: customer experience analysis
What users report
Public reviews and discussion forums show two clear themes: dissatisfaction with involuntary renewals and frustration with dispute resolution. Many reviewers say they were billed after attempts to stop renewals and that refunds were refused or slow. Others report confusion over whether charges originated from Care.Com or an app-store transaction.
Regulatory action has also been recorded: a U.S. Federal Trade Commission settlement in 2024 addressed allegations that Care.Com used designs that made cancelling difficult and overstated certain job opportunities; the settlement included a requirement to make cancellations easier and funds for refunds. That history is often cited by reviewers when they describe billing problems.
Recurring issues and practical takeaways
From thousands of consumer reports the most common, repeatable issues are: unclear billing cadence disclosures, perceived lack of proration, delayed refunds or refusal of refunds, and confusion when billing flows through third-party app stores. These are the problems to plan around when assessing membership risk with Care.Com.
Practical takeaway: treat paid memberships as auto-renewing subscriptions that may not be prorated, and keep careful records of purchase dates, billing receipts and any purchase confirmations.
How cancellations typically affect billing and refunds for Care.Com
Auto-renewal: Care.Com memberships are commonly sold as auto-renewing subscriptions. If you have a paid Premium membership you should assume it will renew automatically at the end of the paid term unless the subscription is ended before the renewal date. Public documentation and user reports confirm automatic renewal is standard.
Proration and no-refund tendencies: multiple user reports and terms excerpts indicate Care.Com historically does not prorate prepaid periods and often treats some sales as non-refundable once the billing term starts. This pattern appears frequently in public complaints. Expect that cancelling before the end of a prepaid annual term may not trigger a refund of the unused months.
Billing channels and third-party app purchases: some transactions may originate from app-store platforms which have their own billing and refund rules. That can affect where refund claims must be made and which policy applies. Public help pages and pricing displays show Care.Com sells add-ons directly on its platform as well as via apps.
Consumer rights and dispute options relevant to Care.Com
Cooling-off period: some jurisdictions provide a statutory cooling-off or unfair contract protections. For Care.Com memberships, statutory consumer protections may influence disputes over misleading design or unfair renewal clauses, particularly where regulators have taken action. Relate any claim to the specific purchase date and the terms in force at that time.
Chargebacks and payment disputes: if unauthorised or recurring charges appear you may consider financial dispute options available through your card issuer or payment provider. Financial remedies and timelines vary by provider; banks often require documentary evidence and timelines tied to the charge date.
Regulator and formal complaints: where many consumers face the same issue, lodgement with a consumer protection agency or ombudsman may be appropriate. The FTC settlement shows regulators can compel refunds or changes where behaviour is deemed deceptive. Use regulator channels only after preparing clear evidence of the dispute.
Documentation checklist for disputes and record keeping
- Purchase proof: retain the original receipt or confirmation showing plan, price and billing date.
- Billing history: bank/credit card statements showing the charge and any subsequent renewals.
- Terms snapshot: copy or screenshot of the terms and cancellation-related statements that applied when you purchased.
- Feature receipts: records of any add-on purchases such as background checks or job boosts.
- Dispute notes: dates, times and a brief log of any attempts to seek a refund or clarification.
Common pitfalls and mistakes to avoid with Care.Com
- Assuming proration: do not assume a partial refund will be issued for unused time unless explicitly promised in the terms.
- Missing the renewal window: automatic renewals often occur at the end of the paid term; not tracking renewal dates is a frequent cause of unwanted charges.
- Not checking billing origin: failing to confirm whether a charge is from Care.Com or an app store can complicate refund routes.
- Insufficient records: weak or missing documentation reduces the chances of a successful chargeback or complaint.
What to expect after a cancellation is processed for Care.Com
Access changes: when a paid Premium membership is ended you will typically lose access to Premium features such as full profiles, unlimited messaging and continuous background-check enrolments. Add-on features purchased separately may also become inaccessible if tied to an active membership.
Billing confirmation: reliable providers issue a cancellation confirmation and a final statement showing whether any refund is issued; care with documentation helps if disputes follow. Expect refund timelines to depend on the original payment method and any intermediary processors.
Address
- Address: PO Box 629, North Sydney NSW 2059
Practical next steps and options after cancelling Care.Com
Monitor your statements for at least two billing cycles after cancellation and keep all evidence organised for any dispute. If an unexpected charge appears, gather documentation first, then pursue the dispute or complaint channel appropriate to your payment method.
Consider alternate sourcing strategies for care (local community groups, registered agencies or verified referral networks) if you need to replace services previously found through Care.Com. When signing up for any new paid membership, record the exact billing date and the renewal terms so you can avoid surprises.