Cancellation service N°1 in Cyprus
Contract number:
To the attention of:
Cancellation Department – Expert Squad
Office 103, 1st floor, 67A Archbishop Makarios III Avenue and Orpheos Street
1071 Nicosia
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Expert Squad service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
14/01/2026
How to Cancel Expert Squad: Complete Guide
What is Expert Squad
Expert Squad is an online subscription service that connects users to live specialists for troubleshooting across devices, apps, home appliances and smart-home systems. The site advertises 24/7 access to experts and an unlimited-questions membership model rather than per-question billing. The provider displays a single recurring membership fee plus a small one-time join charge on its pricing page.
The published headline price is shown in US dollars on the pricing page as $38/month plus a $1 join fee; local currency options are available on the site but an explicit A$ listing is not shown on the primary pricing panel, so A$ equivalents are approximated below using current exchange data.
How cancellations typically work for Expert Squad
Expert Squad uses a monthly billing cycle; the company says one flat monthly fee covers unlimited consultations and that members are billed monthly. This means cancellations usually affect the next billing cycle rather than reversing past completed months.
Refunds, proration and cooling-off: expert-squad style memberships for live help are treated operationally like digital-service subscriptions. In practice, your entitlement to a refund will depend on timing (for example whether you cancel before or after a billing date) and whether the provider has already supplied services. Many subscription suppliers treat the paid month as non-prorated unless their terms say otherwise. The published site references billing and a join fee but does not promise unconditional pro-rata refunds in every case.
If you believe charges are unauthorised or incorrect, banks and card providers have dispute procedures that may be available to you; alternatively consumer protection regulators can review systemic problems. For service-level failures or material non-performance, consumer guarantees can support a refund claim.
| Plan element | Listed amount | AUD equivalent (approx) |
|---|---|---|
| Monthly membership | $38/month | A$56.89 (approx) |
| Join fee (one-off) | $1 | A$1.50 (approx) |
Customer experiences with Expert Squad cancellations
What users report
Public reviewer platforms show two main experience clusters: many users praise rapid, helpful troubleshooting; others report unexpected recurring charges and difficulty resolving billing disputes. Multiple reviewers describe being referred from other websites or retail prompts, paying an initial small verification sum and then seeing recurring membership debit entries.
Representative feedback includes short, strong consumer phrases such as "A complete scam service" and reports of being billed beyond an initial verification payment. At the same time other reviewers describe prompt fixes and satisfactory single-session outcomes. These mixed reports underline a pattern: generally useful technical help for some customers, billing or sign-up confusion for others.
Recurring issues and practical takeaways
Recurring issues raised by reviewers: unexpected recurring charges after a small verification payment; refunds that are partial or delayed; and confusion over whether a single question converts to an ongoing subscription. Expert Squad’s consumer-facing text confirms a monthly membership model and the existence of a join fee, which matches reviewers’ billing narratives.
Practical takeaways from user reports: document timestamps and transaction amounts, watch your next statements after a first payment, and keep records of any confirmation or invoice text you receive. If a charge is disputed, many reviewers reported engaging their card issuer or a consumer agency to escalate unresolved refunds.
Documentation checklist for Expert Squad matters
- Transaction evidence: bank or card statements showing the charge date, merchant name and amount.
- Join or confirmation texts: any confirmation number, invoice ID or transaction reference shown at signup.
- Service notes: screenshots or notes of what was promised (join fee, trial statement, advertised monthly fee).
- Timing log: exact dates and times when you first interacted with the service and when each charge appeared.
- Refund and complaint records: dates and brief notes of any complaints and the provider’s responses, including reference numbers.
Disputes, chargebacks and consumer remedies for Expert Squad
If you consider a charge unauthorised or incorrect, your payment provider can be an effective remedy: card networks typically allow disputes for unauthorised or incorrectly described transactions. This is a financial dispute remedy rather than a contractual termination step. Keep the transaction evidence items above ready to support a claim.
For service quality or non-delivery claims, the national consumer law framework provides rights under consumer guarantees. If Expert Squad supplied paid advice that was materially deficient, you may have a remedy such as a refund, partial refund or repeat performance depending on whether the failure is major or minor. Regulatory complaints about unfair billing practices can be lodged with consumer protection agencies.
| Issue | Likely remedy |
|---|---|
| Unauthorised or unexpected recurring charge | Payment dispute with card issuer; keep evidence and ask for provisional reversal |
| Service not provided as described | Claim under consumer guarantees for refund or re-supply |
| Partial refund offered but insufficient | Escalate through a regulator or arbitration scheme with documentation |
Common pitfalls when dealing with Expert Squad billing
- Not checking billing descriptors: merchant descriptors on statements may differ from site name; note the exact text on your statement.
- Assuming one-off charge: an initial verification sum can convert to a recurring membership; confirm the advertised model and any auto-renew wording.
- Delayed action: waiting too long to gather evidence reduces options for speedy chargeback or regulatory escalation.
- Relying on verbal promises: if a refund is promised verbally, document the date and summary of the interaction as soon as possible.
Short note on consumer rights relevant to Expert Squad
Under the consumer protections that apply to digital services and memberships, you have rights to services delivered with due care and skill and a remedy if a business fails to perform. For billing disputes and non-performance related to Expert Squad subscriptions, these frameworks can support refund or dispute claims. Timeframes, proof requirements and available remedies will depend on the precise facts and whether the failure is major.
How to prepare a strong case if you want a refund for Expert Squad
Build a concise, evidence-focused record: transaction statements, the date/time of any interaction with an expert, screenshots of what the provider advertised, and any written responses you received. This combination helps both payment disputes and formal consumer claims.
When you present your case to a payment provider or consumer agency, show the flow: what you expected (advertised join fee, membership model), what happened (charges and sequence), and the outcome you seek (full refund, pro rata refund, or correction). Keep records short and factual.
Address
- Address: Office 103, 1st floor, 67A Archbishop Makarios III Avenue and Orpheos Street, Nicosia, 1071, Cyprus
What to do after cancelling Expert Squad
After you stop a subscription or otherwise end access, continue monitoring your bank and card statements for at least two billing cycles. Retain all the documentation listed above until any dispute or refund is fully resolved. This is especially important where reviewers have reported partial refunds or repeated debits.
If charges persist after cancellation steps have been taken, escalate through your payment provider’s dispute channels and, where appropriate, file a complaint with a consumer protection body. Keep records of every escalation step and the dates you took them.
Finally, if your experience highlights a misleading or unclear sales path (for example being referred from another website or told a charge was a refundable verification), include that fact plainly when you report the problem: it strengthens a complaint that the sign-up process or billing description caused consumer confusion.