Cancellation service N°1 in Australia
Contract number:
To the attention of:
Cancellation Department – Make-A-Wish
PO Box 5006
3121 Burnley
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Make-A-Wish service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
15/01/2026
How to Cancel Make-A-Wish: Easy Method
What is Make-A-Wish
Make-A-Wish is a national children's charity that arranges life-changing wishes for children with critical illnesses. The organisation operates through donations, corporate partnerships and volunteers to design and deliver individual wish journeys for eligible children and their families.
Supporter options include one-off gifts, regular monthly giving and workplace giving; the charity issues annual tax statements to regular donors and uses a third-party payment gateway for processing recurring payments.
Subscription plans and giving options
Public materials describe three broad donation formulas rather than fixed retail-style subscription tiers: one-off donations, regular monthly giving and workplace giving. Detailed pricing is donor-driven and therefore listed as variable on official pages.
| plan | frequency | typical a$ amount |
|---|---|---|
| one-off donation | single payment | Varies |
| regular giving | monthly (recurring) | Varies |
| workplace giving | payroll/periodic | Varies |
| feature | make-a-wish | typical comparable charity |
|---|---|---|
| tax deductible threshold | donations over A$2 are deductible | donations over A$2 are deductible |
| recurring donation options | monthly and workplace recurring giving | monthly and workplace recurring giving |
| payment processor | third-party gateway (Stripe) | varies (common gateways: Stripe/Paypal) |
How cancellations typically work for Make-A-Wish
Make-A-Wish acknowledges that regular donations can be paused, reduced or cancelled and that supporters may request those changes. The charity explicitly offers a pause option for regular donations and accepts requests to reduce donation amounts.
Payments are processed via a payment gateway and the organisation’s terms reference refund and cancellation policies; proration and refund timing are handled according to those policies and the payment processor rules. Expect that refunds, when available, will follow the organisation’s stated refund rules and the processor’s return methods.
From a financial perspective, timing is important: if a cancellation is recorded after a scheduled charge has been authorised, that charge is likely to remain, and a refund may be subject to processing windows and eligibility checks.
Customer experiences with cancellation
What users report
Public feedback collected from third-party resources and aggregator sites shows mixed but informative patterns. Some donors report straightforward processing when their payment processor and donation records are clear; others note delays when requests occur close to a billing date or when the donation originated through a third-party fundraising platform.
Make-A-Wish’s own donor FAQ highlights practical options supporters use: pause for a period, reduce amounts or cancel recurring donations. The FAQ also lists the types of identifying details the organisation may request when processing a change.
Recurring issues and practical takeaways
Recurring issues raised in public commentary include timing mismatches with billing cycles, uncertainty when donations were set up through marketplaces or app stores, and varied expectations about refund eligibility. These issues are common across charities that use external payment processors.
Practical financial takeaways: anticipate at least one billing cycle lag, reconcile bank or card statements for 30 days after a cancellation request, and expect refunds to be processed back to the original payment method subject to processor rules.
Documentation checklist
- Supporter identifier: supporter number or donor reference if available.
- Payments evidence: recent bank/card transaction showing the recurring charge.
- Account contact details: name and the address or telephone on file (as listed in your donor records).
- Date records: date you requested cancellation and the effective date shown on any confirmation.
- Tax documents: latest annual tax statement for deduction reconciliation (issued by 31 July for recent financial year).
Financial implications and optimization analysis
From a financial perspective, cancelling a recurring donation frees up immediate cash flow but also reduces deductible donations when tax planning. Use the next 12 months to compare the value delivered relative to your household giving budget.
Example reallocation logic: redirecting a monthly gift into a labelled savings account creates a clear annual figure for budgeting. If you free up A$20 per month, that equals A$240/year in discretionary saving that can be used for emergency savings or to support a targeted project with clearer short-term outcomes.
Common pitfalls and how to avoid them
- 1. Missing the billing window - changes submitted near a scheduled charge can still result in that charge appearing on your statement.
- 2. Third-party setups - donations created through fundraisers or app stores may follow different cancellation and refund rules.
- 3. Documentation gaps - lacking a supporter number or outdated contact details can slow processing.
Refunds, proration and cooling-off
Make-A-Wish’s materials and terms make clear that refunds and cancellations are governed by the charity’s stated policy and the payment processor agreements. Organisations that use external gateways commonly follow the processor’s rules for refunds and may not issue a refund for payments already allocated to operations or wish delivery.
From a donor’s point of view, expect proration only where the organisation explicitly offers it; otherwise, refunds after a processed charge are resolved case by case and can be subject to verification and processing delays.
Disputes and chargebacks: financial trade-offs
If a payment appears after you intended to stop donations, a chargeback to your card issuer is a dispute tool but has trade-offs: timelines can be long and you may be required to provide documentation. Disputes can also create administrative friction with charitable partners; weigh the time and likely monetary recovery against simply pursuing an organisation-level refund under the charity’s policy.
Short note on donor rights and regulatory context
As a supporter, your rights to request cancellation and a refund from a charity operate alongside payment processor rules and charity terms. For Make-A-Wish, the organisation’s public materials state options to pause, reduce or cancel recurring donations and link to refund and direct-debit terms. This is the operational context in which individual rights are exercised.
Address
- Address: Make-A-Wish Australia PO Box 5006 Burnley, VIC 3121
What to Do After Cancelling Make-A-Wish
Monitor your bank or card statement for 30 to 60 days after the cancellation date to confirm no further recurring charges occur. Keep the cancellation confirmation and the dates you reviewed statements as part of your financial records.
Reallocate the freed amount into a labelled savings or giving bucket and run a simple 12-month cost-benefit check: compare the annual value of continuing the donation against alternative uses such as emergency savings, local charities with lower overheads, or targeted community projects.
If you rely on tax deductions for giving, check the charity’s annual tax statement when it is issued and reconcile it with your records before lodging any tax return claims. Make-A-Wish issues annual statements to regular donors by 31 July.
Finally, keep concise records of your interactions and any confirmation references. Accurate record-keeping reduces the administrative cost of disputes and preserves clarity for future budgeting decisions.