Cancellation service N°1 in Luxembourg
Contract number:
To the attention of:
Cancellation Department – My Perfect Resume
1A Rue Thomas Edison
L-1445 Strassen
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the My Perfect Resume service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
15/01/2026
How to Cancel My Perfect Resume: Complete Guide
What is My Perfect Resume
My Perfect Resume is an online resume and cover letter builder that offers free basic tools and a premium membership with extra features. The service markets a 14-day premium access trial that then auto-renews into a recurring premium subscription billed every four weeks, and an annual premium option billed up front. The official pricing page lists a 14-day premium trial at a low introductory price, a recurring four-week charge thereafter, and a one-year premium payment option that includes a money-back guarantee window.
The platform provides resume templates, step-by-step prompts, downloads in common file formats, and additional career tools. The company’s published subscription model and a stated 14-day refund window for qualifying purchases are important when evaluating cancellation and refund expectations.
| Plan | Listed price (source currency) | Approx. price in A$ | Billing |
|---|---|---|---|
| Free (basic access) | Free | A$0 | None |
| 14-day premium access | 2.95 CAD | Approx A$3.21 | Intro trial then auto-renews |
| Monthly premium (post-trial) | 34.95 CAD billed every 4 weeks | Approx A$38.02 | Billed every 4 weeks |
| 1-year premium | 119.40 CAD up-front | Approx A$129.92 | Annual renewal |
Conversion used is a mid-market CAD to AUD rate and is approximate; actual amounts on statements may vary with bank or card fees.
Why people cancel and the typical problems they face
Common reasons for cancellation include unexpected recurring charges after a trial, not needing ongoing access after a one-off resume download, or dissatisfaction with templates and functionality. Reported issues focus less on the core product and more on billing, auto-renewal practices, and refund outcomes.
Customer experiences with cancellation
What users report
Public reviews from local review sites and forums show a mix of experiences. Several users report successful use and quick cancellation, praising templates and ease of resume building. Other users report being surprised by automatic redirection from a low trial charge into a recurring monthly fee and then continued billing difficulties. Short user phrases seen in reviews include statements such as "impossible to cancel" and "charged without consent."
Recurring issues and practical takeaways
From forum posts and review-site threads the recurring patterns are:
- Auto-renew awareness: Trials that convert to paid subscriptions are flagged in multiple user reports as the trigger for unexpected charges.
- Mixed refund outcomes: Several reviewers report partial refunds or delay in refunds; others report full refunds after escalation.
- Timing is critical: Many disputes hinge on whether the cancellation or refund request was made within the platform’s stated refund window or before an auto-renew event.
How cancellations typically work for My Perfect Resume
Subscriptions are structured so that a short trial or introductory price may convert to a recurring premium subscription. The company’s stated billing cycle for the recurring premium option is every four weeks; annual plans renew each year. Access typically continues until the paid billing period ends.
Refund eligibility is tied to plan type and timing: the service lists a money-back guarantee for qualifying subscribers who request a refund within a 14-day period following subscription. This means eligibility often depends on whether the refund request falls inside that published window and whether substantial use occurred.
Pro-rata refunds and retained access: reports and general subscription practice show that when a refund or cancellation is accepted after a payment period has started, providers sometimes calculate a pro-rata refund for unused time or retain access until the end of the billing cycle. Confirm any published refund criteria against the service’s stated terms.
Consumer rights that matter for My Perfect Resume
Digital subscriptions are covered by consumer guarantees: the product must match its description and perform as advertised. If a service fails to provide core features, a remedy such as a refund or replacement may be available under consumer law. For services, a major failure can entitle a consumer to cancel and receive a refund for the unused portion.
Cooling-off and money-back windows vary by provider. My Perfect Resume’s published 14-day money-back statement is relevant but does not override legal remedies where the service fails to meet consumer guarantees. Always compare the company’s published refund window with your rights under consumer law.
Documentation checklist
- Order information: save the transaction date, amount and any trial start date shown on your statement.
- Billing statements: keep copies of consecutive card or bank statements showing charges.
- Terms and clauses: note the plan name and the wording of any money-back guarantee or trial terms.
- Refund confirmations: keep any numbered confirmation or acknowledgment that refers to a refund or cancellation outcome.
- Timeline log: record the dates you first accessed the trial, any attempt to cancel, and the dates of any follow-up communications or charges.
How to manage disputes, chargebacks and refunds
If a charge appears that you did not expect, gather the documentation above and use formal dispute pathways available through your payment provider or financial institution. Present the timeline, the billed amounts, and any published promise from the service such as the 14-day money-back statement.
Escalation steps commonly used by other consumers include asking for a written decision, keeping written records of any responses received, and, where appropriate, lodging a complaint with a consumer protection body if the provider fails to resolve the issue. These steps preserve evidence and can help when seeking a chargeback or regulatory intervention.
Practical mistakes to avoid
- 1. Assuming a one-off payment: check trial language carefully before completing a purchase.
- 2. Waiting too long to act: delayed requests may fall outside a published refund window.
- 3. Not saving records: lacking an order number or dated statements weakens a dispute case.
- 4. Relying on verbal promises: keep written records rather than relying on oral assurances.
| Feature | Free plan | Premium (trial/monthly/annual) |
|---|---|---|
| Templates and builder | Basic access | Full template set and downloads |
| Downloads | Limited TXT or watermarked | PDF and Word downloads |
| Trial/refund | Not applicable | 14-day money-back statement (subject to terms) |
What to expect after cancelling My Perfect Resume
After a successful cancellation, expect access to continue through the end of the current paid billing period or for access to stop immediately depending on the provider’s terms. Many users report that successful cancellations take effect at the end of the paid period, but outcomes vary by subscription type and timing.
If a refund is approved, processing times can vary; reviewers describe a range of outcomes from immediate refunds to partial refunds after review. Keep copies of any confirmation that a refund or cancellation was accepted.
When to involve external bodies
If your dispute is not resolved through the provider’s stated policies, consider formal complaint channels available under consumer protection laws. External bodies can assess whether the provider complied with its own terms and with consumer guarantees about digital services. Use your documented timeline and billing evidence when making a complaint.
Address
- Address: Auxiliant S.à.r.l Attn: Customer Service 1A Rue Thomas Edison Strassen L-1445 Luxembourg
Further steps and next actions
Maintain a clear record of every charge and the exact wording of any trial or money-back guarantee you relied on. If charges continue after you expect they should stop, compile the evidence and use formal dispute routes through your payment provider while keeping consumer protection options in mind.
Finally, treat timing as decisive: note the start and renewal dates, act within published refund windows, and preserve proof of any communications or decisions you receive. These measures strengthen your position if you need to pursue a refund or escalate to a regulator.