How to Cancel Novopsych: Complete Guide

What is Novopsych

Novopsych provides psychometric assessment and AI-assisted clinical documentation tools for mental health professionals. The service combines psychometrics and an AI scribe into subscription tiers and practice plans that scale by usage, with options for monthly or annual billing and a short trial period for new accounts.

Novopsych advertises tiered access by per-user allocations (Pro actions) and practice-level administration, and it offers add-on features such as an AI note scribe. Pricing information published by Novopsych shows per-user monthly and annual tiers and references GST where applicable.

Novopsych subscription plans and pricing at a glance

These amounts and tier names are taken from Novopsych support materials that explain per-user tiers, practice plans and NovoNote pricing. Verify specific GST treatment on invoices.

How cancellations and refunds typically apply to Novopsych subscriptions

Novopsych’s published terms state that subscription fees are prepaid: monthly fees are paid monthly in advance and annual fees are paid annually in advance. The company sets out that cancelling a subscription will generally stop future renewals but does not entitle the user to prorated refunds for unused portions of already-paid monthly or annual terms.

This means: if you have paid for a period in advance, expect access to continue for the paid term and expect that Novopsych’s stated policy is no refund or partial credit for prepayment unless the provider agrees otherwise.

Key contractual points to note about Novopsych subscriptions

• Prepaid terms: Monthly charges are collected in advance; annual subscriptions are charged annually in advance.
• No automatic prorated refunds: Published material indicates no refunds or partial credits for monthly or annual subscriptions after payment.
• Data retention: Account deletion or termination may lead to data deletion; Novopsych notes that data may be deleted 90 days after termination. Back up any reports you need before ending service.
• Practice plans and tiers: Practice accounts have central administration and per-user tiers; billing and user-management implications differ from individual accounts.

Customer experiences with Novopsych cancellation

What users report

Public reviews and forum posts are limited but mixed. Some clinicians praise Novopsych for streamlining assessments and AI note-taking. Others report frustration with responsiveness on account issues and mixed impressions of value versus cost. Online reputation checks show a range of ratings and occasional security/legitimacy queries on third-party aggregator sites, with both positive and negative entries.

Recurring issues and practical takeaways

From available user comments and reviews, two practical themes emerge: clarity about plan features matters, and users emphasise exporting data before ending service. A clinician comment noted reliance on the platform for repeated assessments and the need to retain records independently.

In practice, users who anticipate change of plan or closure report better outcomes when they confirm plan limits and export critical client reports while still active on the account.

Legal and consumer rights that matter for Novopsych

Under consumer protection law, prepaid digital services are governed by contract terms and consumer guarantees. For Novopsych, the provider’s terms on refunds and access will usually determine refunds for change of mind, subject to statutory consumer guarantees for faulty or misrepresented services.

This means: if the service delivered materially departs from the advertised features, or if a billing error occurs, you may have rights to a remedy beyond the stated no-refund policy. Preserve documentation to support any claim.

Common billing and refund scenarios with Novopsych

• Prepaid renewal occurs: If a renewal charge posts before you act, the usual outcome under the terms is continued access for the paid period and no automatic refund.
• Duplicate or erroneous charge: Keep evidence (invoices, bank statements) to support a request for correction; terms indicate the company will credit errors where confirmed.
• Change of practice size or role: Practice plans have different billing logic; migrating users between tiers can alter billing. Plan administrators should check invoicing records carefully.

Documentation checklist

• Account details: username, account ID, subscription plan name and billing period.
• Invoice history: copies of recent invoices and receipt dates.
• Bank or card statements: entries showing charges from Novopsych (keep screenshots or PDFs).
• Service evidence: dates of last access, reports exported, and any screenshots showing feature access or limits.
• Correspondence record: dates and brief notes summarising any messages or support reference numbers (no content reproduction required).
• Exported data files: assessment reports and client files you will need after account access ends.

Disputes, chargebacks and escalation options

If you discover an unauthorised or incorrect charge, your bank or card issuer can investigate a transaction; maintain the documentation checklist above to support that process. If the charge is legitimate but you believe the service was not as described, consumer protection bodies and dispute-resolution services may provide avenues for review.

For entrenched or unresolved billing disputes, escalate with independent dispute resolution where available. Keep records of each escalation and the dates of any responses or outcomes.

Practical checklist before you stop using Novopsych

• Export reports: Save all assessment data and clinical notes you may need for ongoing clinical governance.
• Save invoices: Keep copies of all receipts for accounting and reimbursement purposes.
• Review data retention: Note the provider’s stated deletion timeframe and ensure critical records are archived externally.
• Confirm practice arrangements: For practice accounts, review role-based access and who retains administrative control.
• Review entitlements: Check any trial periods or promotional extensions that might affect billing dates.

What to expect after cancelling service with Novopsych

Expect continued access for the prepaid term in most cases but no automatic pro rata refunds for unused days within that term, according to published terms. Also expect the provider to indicate a period after termination during which data may be retained before permanent deletion; act promptly to export needed records.

If your account is suspended for non-payment, terms indicate there may be a limited reactivation window before termination. Keep an eye on billing dates to avoid accidental suspension.

Common pitfalls and how to avoid them

• Assuming automatic refunds: The stated policy is no refunds for prepaid monthly or annual subscriptions; do not assume automatic prorated credits.
• Failing to back up data: Once an account is terminated the service warns data may be deleted after a set period; export before losing access.
• Overlooking practice-tier billing: Practice plans bill per user and by tier; account managers should reconcile per-user charges periodically.
• Ignoring invoices: Missing invoice review can lead to unexpected renewals; keep a simple calendar of renewal dates.

Useful comparison: plan features recap

Address

• Address: "Level 1, 66 Whitehorse Rd, Deepdene, Victoria, Australia"

How to frame a dispute or seek a refund

Frame any dispute clearly: identify the charge, state why it is incorrect or why the contracted service differs from what was provided, and attach supporting documents from the documentation checklist. Be precise about dates and amounts.

Where a statutory consumer guarantee appears engaged (for example, if a promised feature is missing), record the deficiency and the steps you took to resolve it. That factual record will be useful if a third-party dispute resolution body becomes involved.

What to do if you need independent advice

For complex billing disputes or possible breaches of consumer law, consider seeking independent legal or regulatory advice about digital service contracts. Professional advisers can review terms and evidence and advise on remedies under consumer protection law.

Keep documentation concise and chronological to help any adviser assess the matter quickly. This reduces time and cost.

What to do after cancelling Novopsych

After you stop using the service, focus on three actions: verify access end dates and billing, ensure all necessary clinical records are stored in your practice records, and reconcile your accounts for any outstanding or refunded items. Maintain the documentation checklist for at least 12 months after cancellation for audit and clinical governance purposes.

Finally, if you intend to replace Novopsych, map your required features and data export/import needs before moving to a new platform. This protects continuity of care and record-keeping.