Cancellation service N°1 in Australia
Contract number:
To the attention of:
Cancellation Department – Nutrition Coach
Kate
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Nutrition Coach service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
15/01/2026
How to Cancel Nutrition Coach: Easy Method
What is Nutrition Coach
Nutrition Coach is a private nutrition and coaching practice run by Kate Alison Barnes trading as Nutrition Coach that offers one-on-one consultations, time-limited programs and packaged annual services. The business publishes fixed fees for consultations and multiweek programs and accepts payments via PayPal and Stripe as part of online bookings and shop purchases.
Service delivery includes initial assessments, personalised meal plans, weekly check-ins for short programs and an annual package of consultations that is billed as a bundled program; online booking tools are used for scheduling. The site and terms describe refund and cancellation conditions relevant to these paid services.
Subscription plans and pricing examples for Nutrition Coach
Listed prices on the Nutrition Coach fees page give concrete examples of plan costs and common billing structures for coaching engagements. Use these as reference points when measuring ongoing value versus alternatives.
| Plan or service | Typical price (AUD) | Core inclusions |
|---|---|---|
| Strategy session | A$0 | Introductory 30-minute conversation |
| Standard consultation | A$150 | Initial dietary assessment and tailored advice |
| 6-week healthy eating program | A$420 | Initial consult, personalised plan, weekly check-ins |
| 6-week midlife nutrition program | A$420 | Program tailored for women 40-60 |
| Annual package of 12 consultations | A$1,200 | 12 sessions across 12 months |
How cancellations typically work for Nutrition Coach subscriptions and programs
Nutrition Coach treats bookings and paid programs as contracts governed by the published Terms and Conditions; the terms state that refunds are not offered for change of mind or missed consultations and that cancellations within twenty-four hours may be charged. Requests for refunds must be in writing and are assessed at the business’s discretion.
Payments for online purchases and packages are processed in AUD and include GST; the site notes use of PayPal for the shop and Stripe for credit card processing, which affects how payments appear on statements and what options exist for merchant-level dispute resolution. The terms also warn against unauthorised chargebacks.
In terms of billing cycles and proration: multiweek programs and annual packages are sold as fixed-price services rather than standard app-style auto-renewing subscriptions on the website, so proration rules are typically contract-driven and depend on what was agreed at purchase. If your arrangement used an app store or in-app purchase, different platforms apply their own renewal and refund rules.
Customer experiences with Nutrition Coach cancellation
What users report
Public feedback relevant to the Nutrition Coach name includes a mix of clinic/site client comments and separate app-store reviews for an app called Nutrition Coach. Clinic site clients tend to comment on program value and scheduling; the official fees page reflects transparent A$ pricing for common packages.
App-store and independent review pages for a nutrition tracking app with the same or similar name include user complaints about trial billing timing, difficulty obtaining refunds, and account access causing loss of premium features. Example user feedback includes short reports such as: "I was charged for the app even before the trial was finished" and "I cancelled my subscription but am stuck with it for one year." These reflect common pain points where platform billing and developer support intersect.
Recurring issues and practical takeaways
From a financial perspective, two recurring themes emerge: 1) unexpected charges tied to trial or renewal timing, and 2) limited merchant-level refund outcomes when a provider's terms restrict change-of-mind refunds. These issues often arise when a consumer purchases through an intermediary payment channel.
Practical takeaways: verify the exact product you bought (website package versus app-store subscription), note the stated refund policy for that product and the payment processor used, and preserve receipts and transaction identifiers to support any dispute or claim.
Relevant consumer law and how it applies to Nutrition Coach services
The Australian Consumer Law (ACL) provides guarantees for services and allows remedies for major failures; however, the ACL does not generally create a change-of-mind right for online purchases. The cooling-off protections apply mainly to unsolicited sales such as door-to-door or telemarketing agreements and are therefore not typically available for booked consultations made via a website. Tie these principles to Nutrition Coach by comparing the terms with ACL guidance.
Where a service is significantly not as described or has a major failure, ACL remedies such as refund or repeat service may apply. Nutrition Coach’s terms acknowledge these consumer law guarantees and reserve the right to offer refunds or compensation where appropriate. Keep this as a legal lever if the delivered service is demonstrably defective.
Common financial implications when cancelling Nutrition Coach
From a financial perspective, cancelling a coaching engagement may not result in a refund for unused sessions if the provider’s terms disallow change-of-mind refunds. That means the sunk cost may remain unless the provider exercises discretion to refund or reschedule.
If payment was handled through an intermediary (PayPal, Stripe or an app store), your statement will show the merchant name and the route used. This matters because refund windows and dispute procedures are different for each processor and can affect recoverability.
Documentation checklist for cancelling Nutrition Coach
- Receipt or invoice: original transaction record showing amount, date and merchant.
- Program terms: copy or screenshot of the specific package description and cancellation/refund terms that applied when you purchased.
- Booking confirmation: appointment times and any booking reference numbers.
- Proof of delivery or non-delivery: evidence of sessions provided or missed sessions if relevant.
- Communications log: dated notes summarising any contact or responses from the provider.
- Payment channel info: the payment method used, processor name and transaction ID.
How to prepare a dispute or refund request for Nutrition Coach
Identify the contract or purchase terms that govern your booking and match them to the problem you experienced: missed delivery, major failure, or a billing timing error. The Terms and Conditions note that refund requests are considered case-by-case and must be in writing. Maintain a clear timeline of events and attach supporting documents.
If the issue is a major failure of the service (for example, the deliverable was materially different to that described), cite the consumer guarantees under the ACL when presenting your case. Keep statements factual and focused on quantifiable losses or service shortfalls.
Practical escalation paths and what to expect after filing a dispute with Nutrition Coach
Expect the provider to assess refund requests against their own terms and the documentation you supply; responses may include an offer to reschedule, partial refund, or refusal if terms disallow change-of-mind refunds. The terms explicitly allow the business to refuse refunds in many scenarios.
If internal resolution fails and you believe statutory guarantees were breached, the usual escalation is to lodge a complaint with a relevant state fair trading office or the ACCC for guidance on remedy options. Include clear evidence and a concise chronology to improve the chance of a favourable outcome.
Pricing and alternatives comparison
To assess value, compare Nutrition Coach packaged pricing with other coaching services or subscription models. The table below contrasts Nutrition Coach published prices with a representative alternative provider that lists subscription-style programs and monthly billing. This helps determine whether a fixed-package approach or a subscription model is better for your budget and goals.
| Provider | Main plan example | Price (AUD) |
|---|---|---|
| Nutrition Coach (Kate Barnes) | 6-week program | A$420 |
| AB Performance Nutrition (example alternative) | Monthly subscription - ongoing coaching | A$300/month (4-month minimum noted) |
Common pitfalls and mistakes to avoid when cancelling Nutrition Coach
- Assuming automatic refunds: the published terms reserve discretion and disallow change-of-mind refunds in many cases.
- Mixing product types: buying an app subscription vs a web-based package changes refund and renewal rules; treat them separately.
- Missing documentation: not keeping receipts, booking confirmations or transaction IDs weakens any dispute.
- Ignoring payment processor rules: different processors enforce different deadlines and evidence requirements.
Address
- Address: Kate Alison Barnes trading as Nutrition Coach, located in New South Wales, Australia (precise postal address not publicly listed)
What to do after cancelling Nutrition Coach
After initiating cancellation or a refund request, actively monitor your bank or card statements for any unexpected charges and retain all records until the matter is resolved. Track dates, amounts and merchant references to support any follow-up or a formal dispute.
From a budgeting standpoint, reallocate the freed funds to alternative lower-cost options or a trial with a clear refund policy; compare hourly-equivalent costs when assessing replacements to ensure better value for money. Use the pricing table above to calculate per-session or per-month cost equivalents.
If you intend to pursue a statutory remedy, prepare a concise complaint packet with the contract, proof of payment, a chronology of service delivery and a clear statement of the remedy you seek. This makes it easier for consumer agencies or mediators to assess your case.