Cancellation service N°1 in Australia
Contract number:
To the attention of:
Cancellation Department – Remserv
GPO Box 424
4001 Brisbane
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Remserv service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
14/01/2026
How to Cancel Remserv: Complete Guide
What is Remserv
RemServ is a salary packaging and novated leasing administrator that manages payroll-based benefits, a digital wallet and related workplace services for employees of participating employers. The organisation is part of the McMillan Shakespeare group and offers a mix of salary packaging, novated lease administration, a RemServ Wallet and a rewards platform as part of employer arrangements.
RemServ acts as an authorised representative for financial services licensees and provides administrative and payment services rather than direct retail subscriptions sold to individuals. Typical arrangements include employer-negotiated salary packaging and vehicle lease accounts where payments, tax treatment and fees are handled through payroll or third-party finance arrangements.
Subscription plans and fee structure for Remserv
RemServ does not publish fixed consumer subscription prices like a standard streaming service. Instead, services are delivered under employer programs and financial arrangements with variable administration fees, lease interest, reward thresholds and transactional costs. Fees are commonly described in product guides, employer schedules or terms and conditions.
| Service | Typical fee structure | AU pricing example |
|---|---|---|
| Salary packaging administration | Employer-specific admin fees and payroll deductions; compliance costs may apply | Varies |
| Novated leasing | Lease repayments, interest and end-of-lease residuals charged via payroll | Varies |
| RemServ Wallet | Transaction fees and reload/savings rules set by platform terms | Varies |
| Rewards platform | Cashback system with payout thresholds and possible payout fees | Varies (cashback payout rules apply) |
How cancellations work for Remserv subscriptions
RemServ arrangements are typically governed by contract terms between the employee, the employer and RemServ (or an associated finance provider). Cancellation outcomes depend on the specific product: salary packaging, novated lease, wallet balance or rewards membership.
Key legal and practical points to check in your agreement include: notice periods, whether deductions are processed via payroll cycles, whether refunds are prorated, if early termination fees apply (common with lease arrangements), and any cooling-off rights for financial contracts or insurance products. If a third-party finance provider is involved, separate credit contract terms can apply.
Notice periods and billing cycles
Most RemServ-managed deductions are aligned to payroll cycles or periodic statements. This means cancellations commonly take effect at the next payroll processing date or at the end of the billing cycle specified in your agreement. Check the frequency stated in your employer documents and any product terms for precise timing.
Proration, refunds and held balances
Refunds and proration depend on the product: wallet or rewards balances may be subject to minimum payout thresholds and fees; leased assets often have residual balances, early termination charges and third-party finance obligations. Public feedback notes cases where funds were held while accounts were finalised. Review the relevant terms and any reward T&Cs that specify payout thresholds and fees.
Customer experience and cancellation feedback
What users report
Public reviews and forum posts from users who have dealt with RemServ report a mix of positive experiences and recurring problems. Positive comments highlight helpful staff and useful calculators or wallet features. Negative reports most often mention delays in processing changes, perceived lack of transparency in account balances and slow reversal of deductions after a package or lease ends. These reports come from multiple review platforms.
Recurring issues and practical takeaways
Patterns in public feedback relevant to cancellation include: continued payroll deductions after an account should have closed, delays reconciling held funds, slow responses when accounts require manual adjustment and frustration where documentation did not match final balances. Several reviewers state they sought escalation to a customer advocate or an external dispute resolution body when internal processes failed.
Common rights and contract elements that matter for Remserv
Contract documents govern remedies: product terms, employer salary packaging schedules, financial services guides and any credit contract for a lease. These documents determine cooling-off rights, early termination costs and refund eligibility. RemServ publishes product and complaints guides that describe dispute pathways and governance.
Cooling-off: certain financial contracts can carry a statutory or contractual cooling-off period, but not all workplace arrangements qualify. Check the relevant guide for the product you hold.
Third-party finance: if a novated lease involves an external lender, termination may trigger obligations under that credit contract, including early payout calculations. Your employer agreement may not remove those lender obligations.
Documentation checklist
- Identify your account: employer name, account reference or lease number and payroll code or contract ID.
- Contract documents: product disclosure statements, financial services guide, lease agreement and employer salary packaging schedule.
- Recent statements: last three pay slips or RemServ statements showing deductions and balances.
- Transaction history: dates and amounts for recent deductions and any top-ups or holds.
- Evidence of employer changes: communications from your payroll or HR that relate to the arrangement.
- Notes of contact: date, time, staff position and summary of any conversations (keep these concise and factual).
- Reward and wallet terms: specific T&Cs that state payout thresholds and forfeiture rules.
How to assess refund eligibility and expected timelines for Remserv
Begin by matching the issue to the correct contract type: salary packaging, novated lease, wallet or rewards. Each has different refund mechanics. For example, rewards platforms may pay out balances above the stated threshold less any payout fee. Lease accounts often require final calculations before refunds or final adjustments are made.
Timelines reported by users vary. Public reviews note some cases where final reconciliations took weeks or months. For leased arrangements, finalisation can be longer because third-party lenders and vehicle providers must reconcile outstanding amounts. Keep an expectation that administrative finalisation may take multiple payroll cycles.
| Product | Likely refund mechanics | Typical timeline (reported) |
|---|---|---|
| Rewards membership | Payout of balances above threshold less any payout fee | Days to weeks (depends on verification) |
| RemServ Wallet | Reconciliation then transfer or payout per terms | Weeks (transaction verification may be needed) |
| Novated lease | Final lease payout or early termination fees per credit contract | Weeks to months (depends on lender reconciliation) |
Disputes, escalation and external options for Remserv
If internal resolution does not work, RemServ’s published complaints arrangements reference an internal complaints policy and an independent customer advocate within the McMillan Shakespeare group. If those avenues do not resolve the matter, financial disputes may be referred to an external dispute resolution scheme where eligible.
When preparing a complaint or an escalation: keep the documentation checklist above, set out precise financial discrepancies, record dates and amounts and ask for an explanation of calculations and timelines. Good documentation shortens resolution time and supports any external review.
Common pitfalls and mistakes to avoid when you cancel Remserv
- Missing contract terms: not checking for early termination fees or residual liability under a lease.
- Assuming immediate stop: expecting deductions to stop instantly instead of at the next payroll or reconciliation cycle.
- Weak documentation: failing to retain pay slips, statements and communications that show deductions and balances.
- Not checking reward rules: overlooking minimum payout thresholds or forfeiture rules in the rewards T&Cs.
Practical tips to protect your rights with Remserv
Record the facts: dates, reference numbers, exact amounts and payroll cycles. This is the most reliable protection when accounts require reconciliation. Where calculations are unclear, ask for the breakdown of how your final balance was computed and compare it to your pay slips or lease statements.
Expect administration time: reconciliations that involve payroll or external lenders often span multiple pay cycles. Monitor your pay slips closely for any unexpected deductions during and after the cancellation period.
Address
- Address: GPO Box 424, Brisbane, Queensland, 4001
What to do after cancelling Remserv
After the cancellation takes effect, continue to monitor pay slips, final statements and any wallet or rewards balances for 60 to 90 days. Reconciliation issues often surface after the initial processing window. Keep a dated file of all documentation and any written responses you receive.
If a balance is held or final calculations are disputed, prepare a concise file for escalation that includes the documentation checklist above and copies of the relevant terms that govern refunds or payouts. Use the internal complaint process first and be prepared to reference independent review options if needed.
Finally, review future employer salary packaging arrangements or lease providers carefully before entering new agreements. Understand fee structures, termination mechanics and who holds the funds to reduce the risk of similar problems in future.