How to Cancel Rocket Lawyer: Complete Guide

What is Rocket Lawyer

Rocket Lawyer is an online legal service that offers document templates, legal advice and access to a lawyer network through a subscription model. It markets tools for wills, contracts, business formation and other common legal tasks, together with on-demand help from legal professionals. The service offers a 7-day trial then moves users to a paid membership that gives unlimited access to documents and discounts on paid legal work.

Membership tiers and benefits are presented on the official pricing page and in the terms and conditions, which explain recurring billing, trial mechanics and refund limitations. This means understanding the published membership parameters is essential before you subscribe.

Subscription plans and typical cost examples

Rocket Lawyer offers a short free trial and two main membership billing patterns: monthly and annual. The published nominal amounts are $39.99 for a monthly membership and $239.88 for an annual membership. These figures are the values shown on the service pricing pages and widely reported in independent reviews.

Because the service lists amounts in the provider currency on its pages, Australian cardholders may be billed in the provider currency and see a conversion on their statement. The exchange-rate example above uses a mid-market USD to AUD value around 1.498 as published on widely used currency tools on 1 Jan 2026; use this only as an approximate guide.

How cancellations typically work for Rocket Lawyer

Rocket Lawyer’s terms state that trial offers require a valid payment method and that a membership will automatically renew unless cancelled before the renewal date. Monthly and annual plans renew automatically on their billing cycle, and the terms note that membership fees are generally non-refundable except in narrow circumstances described in the agreement.

This means if a membership is not ended before the trial or renewal date, the stored payment method is likely to be charged for the next period. The terms also explain that cancelling may end future billing but does not always generate a refund for the current billing period.

Notice periods and proration

For monthly plans the terms indicate you may cancel before the next monthly renewal; you remain entitled to access for the paid period already billed. For annual plans the terms indicate that cancelling prevents future renewals but typically does not entitle the member to a pro‑rata refund for the unused part of the year, unless the membership terms explicitly allow it.

Cooling-off and statutory rights

Where statutory cooling-off periods apply, the terms mention a statutory period (for example, a 14-day statutory period in some jurisdictions) that can affect eligibility for certain discounts or services. For handling consumer rights you should check local consumer protection rules and the precise membership clause that applies to the trial or paid purchase you made. The provider’s terms address a statutory period in relation to discounted professional services.

Customer experiences with cancellation

What users report

Public reviews show mixed experiences. Many reviewers praise the document quality and find the service helpful for one-off documents. Several users say the free trial permitted document downloads without cost when cancelled within the trial. Other reviewers report unexpected charges after they believed they had cancelled and describe follow-up contacts to resolve billing. These patterns show both positive and problematic outcomes in practice.

Recurring issues and practical takeaways

Commonly reported issues include confusion over trial expiry and automatic renewal, the timing of cancellation relative to billing cycles, and the expectation that cancellation automatically produces refunds. Reviews and consumer reports emphasise maintaining evidence of subscription status and billing dates, and carefully checking billing statements for unexpected charges. When disputes arise many reviewers say the provider responded to requests, though outcomes vary.

What to expect when you cancel

Expectation 1: cancellation will usually stop future recurring charges but may not give a refund for the current billing period. The terms explicitly state fees are non-refundable except as set out in the terms.

Expectation 2: access to premium features commonly continues until the end of the period already paid. For monthly members that means access through the paid month; for annual members that means access through the paid year unless the terms provide otherwise.

Expectation 3: you may need to check statements for merchant descriptors and dates. Independent reviewers note that some members see a charge even after acting during a free trial, so verifying the transaction date and communicating promptly is important.

Disputes, refunds and chargebacks

If you believe you were charged incorrectly, document the charge and any membership information. The provider’s terms reserve the right to collect fees for renewals unless cancelled before the renewal date; this makes proof of timing central to any dispute.

Dispute options include raising the matter with the provider (keeping records of what you reference) and, if unresolved, using your bank or card issuer’s dispute process to question a transaction. Independent reviews indicate that outcomes vary and that early, clear documentation helps support a refund or reversal request.

Documentation checklist

• Subscription record: save the membership confirmation and dates.
• Trial start and expiry dates: note the exact day the trial began and when it was due to end.
• Payment method record: note the card or payment account used (only record the last four digits, not full numbers).
• Billing statements: keep copies or screenshots of any charges and merchant descriptors.
• Terms snapshot: capture the relevant membership terms and any displayed pricing when you subscribed.
• Communication log: keep an organised record of any correspondence or reference numbers you receive about the issue.

Practical mistakes to avoid

• Missing the trial end date: do not rely on memory; record the calendar date when the trial or billing cycle ends.
• Assuming automatic refunds: many complaints arise from assuming a cancellation automatically produces a refund.
• Failing to check statements: monitor your bank statements for merchant descriptors and amounts soon after the expected renewal.
• Poor documentation: not keeping copies of confirmation pages, dates and reference numbers weakens dispute positions.

Address

• Address: 101 2nd St, 4th FL Suite 400, San Francisco, CA 94105‑1611, USA

How to protect your rights and next steps

Step 1: verify the exact billing and trial dates using your saved records and billing statement. This helps determine whether a charge occurred before or after the trial end or renewal date.

Step 2: prepare the documentation checklist above so you can present clear evidence about timing and amounts if you raise a dispute. Reviews show that having clear records materially improves the chances of an effective resolution.

Step 3: if a charge appears that you did not expect, open a billing or dispute process with your payment provider and keep a record of the dispute reference. Independent consumer reports indicate this is a common course when informal resolution is slow.

Step 4: if you relied on specific representations about a free or promotional offer, capture the promotional page and any screenshots showing the offer, then reference those in any follow-up. This supports arguments based on misleading representations if applicable.

What to do after cancelling Rocket Lawyer

After cancellation, continue to monitor your billing statements for at least one billing cycle to confirm no further charges appear. Keep the documentation checklist handy in case you need to raise a dispute.

If you need the documents you created, make sure you have saved copies independent of the service so you can access them after your membership period ends. Many users report downloading or exporting documents during the trial or paid period to preserve access.

Finally, if you encounter a persistent billing problem, escalate the matter with clear evidence and, if necessary, consider lodging a complaint with local consumer protection authorities or ombudsman services that handle payment disputes. Document every step so you can show how the matter was handled.