Cancellation service N°1 in Australia
Contract number:
To the attention of:
Cancellation Department – Sidekicker
Level 13, 50 Queen St
3000 Melbourne
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Sidekicker service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
15/01/2026
How to Cancel Sidekicker: Easy Method
What is Sidekicker
Sidekicker refers to two related offerings in the local market: a labour‑market platform that connects businesses with temporary staff and a separate AI writing toolkit branded as Sidekicker that offers detector, plagiarism and humanizer tools. The staffing platform is a shift-matching service used by employers and workers for on‑demand shifts; the AI product markets subscription plans for text humanization, AI detection and plagiarism checks.
The AI product lists tiered plans and trials on its pricing page and states that transactions are processed in US dollars; reviewers and public forums reflect experiences across both the staffing and AI services. These commercial differences matter because cancellation rights, billing currency and typical complaint patterns vary by which Sidekicker product a consumer subscribed to.
How sidekicker subscriptions work
Framework: subscriptions are recurring contracts that create ongoing payment obligations until terminated in accordance with the provider’s contract and applicable consumer law. For the AI product, the published pricing shows monthly and annual tiers and trial offers; published amounts are denominated in USD and therefore subject to currency conversion for AU cardholders.
Billing cycle and proration: recurring plans typically bill on a set cycle (monthly or annual). Where pro rata refunds or partial‑period charges arise, the provider’s terms and merchant processing rules determine whether a refund applies for unused time. Expect the service to treat annual prepayments differently from month‑to‑month arrangements.
Cooling-off and refunds: statutory cooling‑off rights depend on the nature of the contract and how it was sold. Digital subscriptions purchased remotely may have limited automatic refund rights after a trial or initial cooling-off period, especially where immediate digital delivery has occurred and access to content/service has been provided. Contract terms and the consumer guarantees regime will affect enforceability.
| Plan | Published price (site currency) | Approximate price in A$ | Notes |
|---|---|---|---|
| Monthly plan (common listing) | US $29.99/mo | Approx A$45 | Recurring monthly billing; conversion approximate at mid‑market rate. |
| 7‑day trial then subscription | US $1.95 trial then US $39.99/mo | Approx A$60 after trial | Introductory trial price then higher monthly rate; trial terms vary. |
| Annual plan | US $16.60/mo equivalent | Approx A$25/month equivalent (billed annually) | Upfront annual prepayment; access typically continues for full year if not refunded. |
Customer experience with cancellations
What users report
Public reviews and threads show mixed feedback: many users praise functionality, while a non‑trivial set of complaints relate specifically to billing and cancellation outcomes. Some reviewers report successful refunds after contacting support; others describe continued charges after they attempted to end a subscription. Trustpilot and forum posts capture both positive and negative experiences.
Where staffing platform accounts are concerned, users report issues with account deletion and deactivation, sometimes describing limited self‑service options or slow responses. Forum posts by workers describe difficulty deleting profiles or finding deletion pathways, creating uncertainty about residual obligations or data retention.
Recurring issues and practical takeaways
Recurring themes in complaints are: unexpected charges after an attempted cancellation, unclear refund timing for annual prepayments, and friction when users dispute automatic renewals. Users who obtained refunds often cite persistence and clear documentation as decisive.
Practical takeaways based on public reports: confirm the plan type and billing currency named on your purchase records, keep timestamps and receipts, and be prepared to raise a formal dispute through your card issuer if a negotiated refund is not provided. Documentation and evidence are central to successful disputes.
Legal obligations and consumer rights relevant to Sidekicker
Contractual basis: your subscription is governed by the provider’s terms of service and applicable statutory consumer laws. Key legal concepts include unilateral variation, automatic renewal clauses, and implied guarantees. If terms are unfair or misleading, consumer protection regulators can intervene.
Chargebacks and disputes: a chargeback through a card scheme is a separate contractual remedy against the acquirer/issuer and may be available where a merchant fails to honour cancellation or refund obligations. Use chargebacks as a remedy of last resort after internal escalation and adequate documentation.
Data and privacy: account closure requests and deletion of personal data interact with privacy policy commitments. If you require data deletion, preserve proof of the request and any acknowledgement of action taken. Regulatory complaints can be lodged where the provider fails to comply with privacy obligations.
Documentation checklist
- Proof of purchase: order number, receipt and card statement entries.
- Plan terms: the plan name, billing period and advertised price on the date of purchase.
- Trial terms: trial start and end dates and any linked promotional terms.
- Timestamped records: dates and times of any interactions, and copies of confirmations or automated messages.
- Bank statements: transaction lines showing debits to the merchant for at least 2 - 3 cycles if disputed.
- Policy extracts: screenshots or copies of the provider’s published terms relevant to cancellations and refunds.
Common legal and practical pitfalls
- 1. Confusing plan names - ensure the plan on your receipt matches the plan referenced in policy.
- 2. Annual prepayments treated as non‑refundable in terms - check whether the provider’s terms limit refunds for prepaid periods.
- 3. Currency mismatch - cardholders may be billed in USD while expecting A$ pricing; conversion and foreign transaction fees can affect the effective cost.
- 4. Delayed refund timing - merchant processing times vary and may take several business days to weeks.
- 5. Relying solely on informal forum advice - use documented evidence rather than anecdote when asserting rights.
How to approach a disputed charge or refund
Prepare a clear chronology and supporting records before you engage any formal dispute process. State facts: purchase date, amount in A$ (and original currency), plan name and what outcome you seek. Keep entries concise and factual.
If the provider does not reverse a charge and you believe the merchant breached the contract or consumer guarantees, you can escalate through the payment provider’s dispute process. A properly evidenced dispute increases the likelihood of success.
| Feature | Monthly | Annual |
|---|---|---|
| AI detector | Included | Included |
| Plagiarism checks | Included | Included |
| Humanizer rewrites | Included | Included (discounted rate) |
| Trial availability | Sometimes (short trial) | Typically no trial for annual prepaid |
Specific issues reported about Sidekicker billing and operations
Multiple reviews note instances where users saw continuing charges after an attempted stop of service, and public posts describe difficulty locating account deletion tools for worker profiles on the staffing platform. Reports show both resolved and unresolved cases; outcomes often depend on the evidence retained by the user and the provider’s internal policies.
When a merchant’s published help articles or FAQs describe cancellation options, that text forms part of the consumer’s expectation. If published guidance conflicts with practical outcomes, save the published guidance as evidence when asserting rights.
Short note on consumer law that matters for Sidekicker
Consumer guarantees and unfair contract terms can apply to digital subscriptions. If a subscription is misrepresented, unconscionable or the provider fails to deliver promised services, remedies may include refund, partial refund or contract variation. Complaints to consumer protection agencies may be appropriate where direct remediation fails. Apply these principles specifically to your Sidekicker purchase when assessing entitlement.
Address
- Address: Head of Legal, Sidekicker Level 13, 50 Queen St Melbourne VIC 3000
What to expect after you cancel a Sidekicker subscription
Timing and access: most subscriptions continue to provide access until the end of the paid period even after termination, although terms vary by plan. Expect a final statement showing any pro rata adjustments if the provider permits them.
Confirmation and records: secure any confirmation of cancellation and retain it alongside transaction records. Confirmation is material evidence for disputes and regulator complaints.
Refund processing: refunds may be credited via the original payment method and can take several working days; keep a copy of any refund notice and note processing dates. Where a refund is refused, move to a documented dispute channel with your payment provider.
Practical next steps and remedies
Document everything, calculate exact disputed amounts in A$, and prepare a concise chronology of events. Where negotiation fails, a payment dispute or a complaint to a consumer protection agency are common next steps. Maintain a measured, evidence‑first approach when asserting legal rights.
Lastly, review subscription frequency across your statements to avoid duplicate or overlapping services; public reports indicate that overlooked auto‑renewals are a frequent source of disputes with Sidekicker products.