Cancellation service N°1 in Australia
Contract number:
To the attention of:
Cancellation Department – Yellow Pages
Locked Bag 2910
3001 Melbourne
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Yellow Pages service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
How to Cancel Yellow Pages: Complete Guide
What is Yellow Pages
Yellow Pages is a long-established business directory and digital advertising service that lists businesses across categories and postcodes. The platform offers a free basic listing and paid digital advertising packages intended to increase visibility, generate quote requests and drive calls to listed businesses. Yellow Pages states free listings are available from A$0/mth and markets paid options for expanded postcode coverage, featured placement and lead generation.
This section uses the official site to outline the typical offer mix and to frame cancellation expectations: a zero-cost free listing exists alongside paid plans that are often priced on a quote basis, and advertisers frequently receive invoices on recurring billing cycles.
| Plan | Core features | Typical billing | Price |
|---|---|---|---|
| Free ad | Business details, opening hours, website link, postcode targeting | Not applicable | A$0/mth |
| Paid digital listing | Expanded postcode reach, priority placement, quotes and lead routing | Monthly or annual (varies by contract) | Varies |
| Featured/premium | Higher placement, more categories, managed creative | Usually fixed term (eg 12 months) with recurring billing | Varies |
Customer experiences with cancellation
What users report
Public reviews and forums show a mix of experiences. Many users value the exposure and Google indexing Yellow Pages offers, but a significant portion of feedback concerns billing, automatic renewals and difficulty obtaining clear cancellation outcomes.
Independent review platforms record complaints about recurring invoices after attempted cancellation and unclear contract terms. Some advertisers report being billed for months with little measurable lead flow, then seeking refunds or contract exit. Other businesses gave positive feedback about setup help and lead tracking when expectations were met.
Recurring issues and practical takeaways
Common themes from customers include: auto-renewal clauses that were not obvious, billing frequency that can be monthly or annual depending on the agreement, and frustration when service performance did not match sales promises. Many reviewers emphasise keeping careful records of the original agreement and any changes.
Users also highlight the existence of scams that mimic Yellow Pages branding; these fraudulent solicitations can lead to misleading invoices. Verify any claim against the official directory details in your contract and be wary of third-party solicitations that reference directory listings.
| Source | Representative feedback |
|---|---|
| ProductReview | Reports of unexpected invoices and difficulty cancelling; mixed positive reviews for visibility. |
| Trustpilot | Many reviewers describe automatic renewal, disputed charges and prolonged cancellation disputes. |
| Scamwatch | Warnings about third-party directory scams using the Yellow Pages name and logo. |
How cancellations generally apply to Yellow Pages subscriptions
Contracts with Yellow Pages commonly include fixed terms, renewal clauses and billing cycles that determine notice periods and refund eligibility. Paid packages are often sold on 12-month or monthly recurring arrangements; the exact timing and requirements for ending a paid arrangement are set in the contract you signed.
Proration and refund rules vary: some paid plans charge for the full term, others may pro rata unused time. Refunds are contract-dependent and may be restricted for services already delivered, such as creative work or lead generation activity. Expect the contract terms to state whether refunds are available for early termination or non-performance.
Automatic renewals are a frequent complaint in public feedback. If a contract contains an auto-renew clause, it may renew at the end of the term unless the advertiser provides the required notice within the stated window. That renewal window and the length of notice will be in the terms and conditions attached to your advertising agreement.
Consumer rights and cooling-off tied to Yellow Pages agreements
The Australian Consumer Law provides protections for unsolicited consumer agreements, including a 10 business day cooling-off period for contracts that arise from telemarketing, door-to-door sales or other unsolicited approaches. If your Yellow Pages agreement was entered into after an unsolicited approach, those cooling-off rules may apply.
Important limitation: many directory advertising agreements are treated as business contracts and may not attract the unsolicited consumer protections. This means whether you have a statutory cooling-off right depends on how the agreement was formed and the nature of the transaction. Check the form of sale and the contract terms to see if those special protections apply.
Documentation checklist
- Signed contract: Retain the original agreement and any addenda.
- Invoices and statements: Keep all billing records and dates of payments.
- Sales notes: Save any written quotes or promises made by sales staff.
- Performance records: Capture lead counts, call logs and web analytics tied to the listing.
- Proof of communication: Record dates and brief notes of any correspondence or interactions seeking changes.
- Terms and conditions snapshot: Keep a saved copy of the terms that applied when you signed up.
Common pitfalls when seeking to end Yellow Pages advertising
- 1. Misreading renewal clauses - contracts often auto-renew unless specific notice is given.
- 2. Overlooking performance clauses - some plans exclude refunds when services have been supplied.
- 3. Not verifying the signatory - agreements signed by an agent or third party may complicate disputes.
- 4. Delayed record keeping - lack of invoices or contract copies makes proving your claim harder.
- 5. Confusing third-party solicitations with official bills - scams referencing Yellow Pages branding can appear legitimate.
Billing disputes, refunds and chargebacks for Yellow Pages
If you dispute a charge, gather the documentation checklist items above and follow the dispute route set out in your contract. Records that show promised services were not delivered strengthen refund requests. Public reviews show some advertisers escalated to external dispute resolution or their bank when internal resolution failed.
Chargebacks with your payment provider are a separate, time-limited option. Use them only when you have convincing evidence and after you have tried to resolve the matter, because providers have strict timelines and rules. If an account enters collections, document the dispute and seek neutral advice before making payments you consider unjustified.
Address
- Address: Locked Bag 2910, Melbourne, Vic, 3001
What to do after cancelling Yellow Pages
After ending a paid arrangement, monitor your bank and card statements for unexpected renewals or residual charges and keep the documentation above for at least 12 months. Check that any tracking tags, postcode targets or quote routing tied to the listing have been deactivated.
Consider alternative visibility channels if you need to replace leads previously sourced from Yellow Pages: local directories, search engine profiles and targeted local ads can be compared on cost, reach and measurability. When assessing alternatives, prioritise measurable lead tracking so you can evaluate ROI and avoid repeating problems.
| Service | Notable attribute | Best for |
|---|---|---|
| Yellow Pages | Large directory with Google indexing and postcode targeting; offers free and paid listings. | Businesses wanting directory presence and postcode reach |
| Local directory alternatives | Often lower cost, community focus, fixed annual fees | Hyperlocal businesses |
| Search engine profiles | High intent local search traffic and immediate edit control | Businesses that want real-time updates and direct reviews |
If disputes escalate, regulators such as the ACCC, state fair trading offices and Scamwatch provide guidance and complaint channels for misleading conduct or scams. Document what happened, when and who made promises so you can present a clear timeline if you pursue a regulator complaint.
Finally, keep a calm, evidence-led record of the outcome and any refunds or adjustments. This strengthens your position if further recovery action, dispute resolution or independent advice becomes necessary.