How to Cancel Blue Sg: Complete Guide

What is Blue Sg

Blue Sg is a Singapore-based electric carsharing operator that offers short-term vehicle rentals under membership plans and time-based rental charges. The service operates a distributed network of charging stations and a mixed fleet that includes compact Bluecar models and larger Corsa‑e vehicles. Memberships attach a recurring fee and reduced per-minute rental rates or monthly credit, and Blue Sg describes automatic renewal as part of its core contract terms.

The public pricing and plan structure published by Blue Sg shows tiered memberships with a free tier, a basic paid tier, and a premium tier, together with per-minute rental rates and hourly packages for longer bookings. The membership model is designed for recurring, short-duration urban trips and includes features such as monthly credits for some plans.

Customer experience context

To prepare practical cancellation guidance I reviewed public feedback from user forums and review threads. Many users report problems that affect the decision to cancel: delayed or bulk invoicing, difficulty confirming that a membership was actually stopped, and inconsistent refund outcomes. Where users received compensation it was often in the form of account credit rather than cash. These patterns inform the practical steps below.

How memberships and billing work for Blue Sg

Automatic renewal: Blue Sg’s contract language states plainly that memberships are automatically renewed. The terms specify renewal on each membership anniversary and set notice deadlines for members who wish to prevent renewal. This means memberships will keep billing unless the required prior notice is given.

Notice period expectations: Blue Sg’s terms require written notice within a timing window tied to the renewal date (expressed as a range of up to 30 days but not less than five days before renewal). This is a contractual deadline that governs whether a renewal charge will occur.

Billing cycle and proration: Blue Sg operates month-to-month billing for its monthly plans. In practice, people report that billing is generally applied per membership term and that refunds, where available, are treated as credits or adjustments. The terms and public accounts do not promise automatic prorated cash refunds for unused time in many standard scenarios.

Cooling-off and refunds: Blue Sg’s publicly available campaign and membership material indicates promotional credits and subscription credit rules (for example, subscription credit that cannot be exchanged for cash). The available documentation and user reports suggest refunds are inconsistent: some members report credits or waived charges, others report slow or unsuccessful cash refunds.

Customer experiences with cancelling Blue Sg

What users report

Common public comments collected from online forums include complaints about: unexpected or delayed invoices, difficulty verifying membership status after requesting termination, and refunds being issued as account credit rather than cash. One succinct forum quote reads: "BlueSG is a total scam", an expression of strong frustration appearing in community threads.

Recurring issues and practical takeaways

• Delayed invoices: Users have reported receiving consolidated invoices months after the usage dates; keep a copy of any billing you receive and check dates carefully.
• Refund form: Some users report refunds were issued as subscription credit rather than to the original card; check any provider statements about how credits are handled.
• Proof matters: Store receipts, transaction screenshots and any confirmation messages are critical when disputing charges later.

Documentation checklist for cancelling Blue Sg

• Membership details: membership ID, start and renewal dates, plan name.
• Billing evidence: invoices, bank or card statements showing charged amounts and dates.
• Usage history: trip logs, timestamps of rentals that support disputed charges.
• Terms snapshot: a dated copy or screenshot of Blue Sg’s terms and rate schedule as they appeared when you joined.
• Complaint record: a concise timeline of contacts and responses from the provider including dates and reference numbers.

Practical steps if a charge appears after you thought you cancelled

Dispute early: If an unexpected charge posts, raise the issue promptly with your payment provider and keep the dispute reference. Banks and card schemes have time limits for reversals and disputes. Document each step you take.

If the provider claims the charge is valid under its terms, compare the exact renewal dates and the provider’s renewal notice obligations to your documentation. If a provider invoiced late or changed renewal terms without clear notification, regulators take that seriously.

How consumer protection law may apply to Blue Sg

Under the Australian Consumer Law the regulator scrutinises subscription traps and unclear auto-renewal practices. Regulators expect clear disclosure of renewal and cancellation terms and fair handling of refunds and disputes. Where a business’ conduct is misleading or fails to disclose important renewal mechanics, the regulator has taken enforcement action in comparable subscription cases. This is a general legal context you can reference when assessing whether a billing outcome is fair.

Tables: plans and features (converted to A$ approx)

Note: these values are conversions from the service’s published pricing in SGD and marked "approx" based on mid-market exchange rates at the start of January 2026. Use them only as a planning reference.

Table: typical usage charges (converted to A$ approx)

These per-minute rates reflect published rate tiers converted to A$ for orientation. Actual billing may include location or time surcharges and hourly packages that change the effective cost.

Disputes, chargebacks and escalation

If your own attempts to correct a charge do not succeed, you can escalate using the dispute mechanisms available through your card issuer or bank and by lodging a complaint with the relevant consumer regulator. Keep an organised file: a clear timeline and documentary proof makes a dispute easier to present and to resolve.

When alleging misleading conduct or unfair contract terms, regulators look for patterns: late invoices, vague renewal disclosures, and requests for full payment after a member reasonably expected termination. Use the evidence you have to show the sequence of events and the provider’s communications.

What to expect after cancelling Blue Sg

After you notify a provider that you wish to end future renewals, expect the following possibilities: the membership will typically remain active until the paid term ends; billing for any prior unpaid usage may still be posted; and refunds may be issued as account credit depending on the provider’s terms and practice. Match expected dates against invoices to confirm whether any charge was for a new term or for past usage.

Given common reports about delayed invoices and mixed refund outcomes, monitor your card statements for at least two billing cycles after cancellation and keep all evidence if you need to lodge a dispute. If you are owed a cash refund but are offered only credit, note that in your complaint record as this is a material fact in regulator complaints.

Address

• Address: 48 CHANGI SOUTH STREET 1, Singapore 486130

Next steps to protect your position

Gather and preserve evidence, check every invoice against usage logs, and start a dispute promptly if you see unexpected charges. If informal resolution fails, use the formal complaint and dispute channels available through your payment provider and the consumer regulator. Keep communication brief, factual and dated; that approach strengthens later escalation.