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Cancel MOOVIT
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I hereby notify you of my decision to terminate the contract relating to the Moovit service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
How to Cancel Moovit: Complete Guide
What is Moovit
Moovit is a public transport and journey-planning app that aggregates timetables, live tracking and multi-modal routing. It offers a free, ad-supported version plus an ad-free subscription tier often referred to as Moovit+ or ad-free subscriptions that change by billing cycle and platform. Subscription options commonly include monthly, multi-month and annual cycles, and recurring payments are handled through the platform used to buy the subscription.
Key product details that matter for cancellation: Moovit ties its ad-free product to in-app purchases and restores, differences exist between device platforms, and trial periods or promotional pricing have appeared in app listings. Pricing and available billing cycles may vary by store and offer.
How cancellations typically work for Moovit subscriptions
General mechanics: subscriptions are managed via the platform used to buy them, which means billing cycles, renewal timing and refund rules follow that platform’s policies rather than a separate Moovit billing engine. Expect the subscription to remain active until the end of the current billing period unless a refund or proration is explicitly granted.
Notice periods and billing cycle implications: Most Moovit billing cycles are monthly or annual. If you cancel before renewal the common outcome reported is access continues until the paid cycle ends; immediate proration is not guaranteed. Trial periods may convert to a paid cycle if not cancelled before the trial expires.
Refunds and cooling-off: refunds are governed by the payment platform’s rules and by consumer guarantees where applicable. If a charge is faulty, non-delivered or misleading, consumer guarantees may apply and could support a refund claim. Standard cooling-off rules for unsolicited sales are limited to specific circumstances; digital in-app purchases do not always carry an automatic cooling-off period. Check regulatory guidance on consumer guarantees if you believe a service was not delivered with due care and skill.
Customer experience with Moovit cancellation
What users report
Customers on public review sites report a mix of outcomes: many state that the subscription stopped after the billing period ended, while others report difficulties obtaining refunds or confusion about trial conversion. A number of reviews say refund requests were routed to the app platform rather than Moovit. One reviewer wrote: "Terrible app. Totally inaccurate transportation information. AND won't let me cancel the subscription." Another said: "Got no information whatsoever!" These reports reflect frustration with response times and charge disputes.
Recurring issues and practical takeaways
Recurring issue: refund responsibility and eligibility often falls to the platform used to buy the subscription, which can create a back-and-forth for consumers.
Practical takeaway: expect variable outcomes for trial charges and promotional offers; track the billing date shown by your payment provider and keep evidence of any unexpected charges.
Subscription plans and pricing (overview)
| Plan | Billing cycle | Price (A$) |
|---|---|---|
| Ad-free (basic) | Monthly | Varies - example A$2.99 (platform offers vary) |
| Ad-free (value) | 3 months | Varies |
| Ad-free (annual) | 12 months | Varies - examples seen between A$11.99 and A$19.99 depending on offer |
Notes: exact A$ amounts depend on the app store listing, regional pricing, promotional discounts and time-limited offers. Use the table above as a plan comparison rather than an invoice.
Feature comparison
| Feature | Free version | Ad-free subscription |
|---|---|---|
| Ads | Yes | No |
| Live routing and timetables | Yes | Yes |
| Restore purchases | Not applicable | Available (platform dependent) |
Documentation checklist
- Receipt or transaction record: screenshot or PDF showing the charge and date.
- Trial terms: copy of the trial offer or promotional screenshot if applicable.
- Billing statements: bank or card entry showing the charged amount and merchant descriptor.
- App store purchase history: platform purchase record that ties the payment to the subscription.
- Timeline notes: concise log of dates you attempted to stop or dispute the subscription and any responses received.
Address
- Address: Ness Ziona, Israel
Dispute, refunds and escalation options for Moovit-related charges
If a refund is disputed or you suspect an unauthorised charge, keep focused on evidence: receipts, timestamps and the exact merchant descriptor used on your statement. Many reviewers report that refund pathways default to the payment platform, so prepare documentation that shows non-delivery or duplicate billing.
If a business response is unsatisfactory, consumer regulators provide remedies for breaches of consumer guarantees. The ACCC and state consumer affairs departments explain that basic consumer guarantees cannot be excluded by a business policy, and they may assist or advise where a digital service was not supplied with due care and skill. Use regulator guidance if you believe your rights under the consumer guarantees have been denied.
Common pitfalls to avoid
- Assuming instant proration: many subscriptions continue until the paid period ends; immediate partial refunds are uncommon.
- Missing trial windows: trial-to-paid conversion often happens automatically if cancellation is not completed before trial expiry.
- No single point of contact: refunds and subscription controls are often governed by the payment platform; expect to deal with platform processes as part of resolution.
- Poor documentation: a missing receipt or unclear bank entry makes disputes slower and less likely to succeed.
What to do after cancelling Moovit
After you stop future renewals, actively monitor the next two billing cycles to confirm no unexpected charges appear. Keep screenshots of your subscription status and any platform purchase records for at least 120 days.
If a charge appears in error, prepare the documentation checklist above and follow these options: request a refund through the payment channel that processed the charge, consider a bank dispute for unauthorised transactions, and seek guidance from consumer protection authorities if a refund is refused and the service appears faulty or misrepresented. Document each step and date.
Finally, if you plan to resubscribe later, archive the transaction records and note any promotional codes used so you can compare future offers without confusion. Stay pragmatic: well-structured evidence and timely action significantly improve chances of a favourable outcome.