Oppsigelsestjeneste Nr. 1 i Australia
Avtalenummer:
Til:
Oppsigelsesavdelingen – Big W
PO Box 8000
2153 Baulkham Hills
Vedrørende: Oppsigelse av avtale – Melding via sertifisert e-post
Kjære Sir/Madam,
Jeg varsler herved min beslutning om å si opp avtale nummer knyttet til tjenesten Big W. Denne meldingen utgjør en fast, klar og utvetydig intensjon om å si opp avtalen, med virkning fra tidligst mulig dato eller i samsvar med gjeldende kontraktsmessig oppsigelsestid.
Jeg ber høflig om at dere iverksetter alle nødvendige tiltak for å:
– avslutte all fakturering fra den effektive oppsigelsesdatoen;
– skriftlig bekrefte korrekt mottak av denne forespørselen;
– og, hvis aktuelt, sende meg sluttoppgjøret eller saldobekreftelsen.
Denne oppsigelsen sendes til dere via sertifisert e-post. Sendingen, tidsstemplet og innholdets integritet er etablert, noe som gjør det til et tilsvarende bevis som oppfyller kravene til elektronisk bevis. Dere har derfor alle nødvendige elementer for å behandle denne oppsigelsen korrekt, i samsvar med gjeldende prinsipper for skriftlig varsling og avtalefrihet.
I samsvar med Forbrukerkjøpsloven og personvernforskrifter ber jeg også om at dere:
– sletter alle mine personopplysninger som ikke er nødvendige for deres juridiske eller regnskapsmessige forpliktelser;
– lukker alle tilknyttede personlige kontoer;
– og bekrefter effektiv sletting av data i samsvar med gjeldende rettigheter vedrørende personvernbeskyttelse.
Jeg beholder en fullstendig kopi av denne meldingen samt bevis på sending.
Med vennlig hilsen,
11/01/2026
How to Cancel Big W: Step-by-Step Guide
What is Big W
Big W is a national discount department retailer that sells clothing, toys, homewares and seasonal lines and offers multiple purchase options including standard store purchases, online orders, click & collect and a lay-by program. The lay-by product allows customers to reserve items from A$50 with a small one-off service fee, a minimum deposit and a set repayment term so goods are held until paid in full.
Big W’s official lay-by terms note a standard non-refundable service fee, a minimum deposit requirement, fortnightly payment expectations and a cancellation fee if the customer cancels or fails to finalise by the due date. The store also requires photo identification when collecting or changing a lay-by and reserves the right to vary terms during promotional periods.
| Feature | Big W lay-by details |
|---|---|
| Minimum purchase | A$50 |
| Deposit | Minimum 10% (reduced pensioner deposit applies) |
| Service fee | A$3 non-refundable per standard 10-week lay-by |
| Cancellation fee | A$20 (deducted from refunds) |
| Term | Standard 10 weeks (promotional terms may vary) |
How cancellations typically work for Big W lay-by
Big W’s lay-by terms allow cancellation before the finalisation date printed on the receipt or confirmation. When a lay-by is cancelled, paid amounts are refunded less the A$20 cancellation fee and less any non-refundable service fee. If an item is withdrawn or recalled by the retailer the affected line item will be removed and refunded in full; if it is the only item, the service fee and cancellation fee may be waived per the terms.
Payments are organised as minimum fortnightly instalments (example: minimum A$5 increments) and the lay-by must be paid in full before collection. Lay-by orders cannot be modified once placed and promotional lay-by terms can change during events such as seasonal sales.
Customer experiences with cancelling Big W
What users report
Public reviews and forum posts show a mix of experiences. Some customers report a straightforward refund of amounts paid minus the published cancellation fee and service fee. Other customers describe frustration around delayed refunds, perceived inflexibility when exchanging or modifying orders, and difficulty getting timely, clear responses when issues arise. Complaints frequently reference staff handling, unclear signage on clearance or promotional items and slow resolution times for refunds.
Recurring issues and practical takeaways
Three recurring themes from user reports are timing, documentation and expectations. Customers often note that refunds may not be instant and that proof of payment, the original lay-by receipt and clear identification are repeatedly requested. Reviewers advise double-checking promotional lay-by terms because special events sometimes change the term length or finalisation date.
Step-by-step approach to calculating your refund
First: identify the total amount paid to date using your payment history and the lay-by receipt. Next: subtract the published A$20 cancellation fee and confirm whether the one-off service fee (A$3) has been applied and is non-refundable. If an item was withdrawn by Big W, that item's amount should be refunded in full and any applicable fees may not apply to that line item. Keep each calculation line and supporting proof.
Documentation checklist
- Lay-by receipt: finalisation date and order reference
- Payment history: dates and amounts of instalments paid
- Original product details: SKU or product description as printed on the receipt
- Photo ID: the form of ID required when collecting or changing a lay-by
- Terms snapshot: a copy or screenshot of the lay-by terms that applied when you placed the lay-by
- Bank or card statements: showing the original payments
- Notes of interactions: date, time, staff name/ID if available and a short summary of what was said
Disputes, chargebacks and consumer rights related to Big W
Big W acknowledges automatic consumer guarantees for faulty or unsafe products and its returns and lay-by policies sit alongside those statutory rights. For change of mind returns, separate standard return rules apply and Big W publishes a 90 day change of mind window for eligible returns after collection. If you believe a refund has been withheld incorrectly, documented evidence and the lay-by terms are essential when raising a dispute with your payment provider or a consumer protection agency.
Keep any time limits in mind. If a payment dispute is needed, banks and card schemes have their own windows for chargebacks and typically expect you to show you attempted retailer resolution first. Use the documentation checklist above to support a formal dispute.
| Order type | Key fee or rule | Refund behaviour |
|---|---|---|
| Lay-by | A$3 service fee; A$20 cancellation fee; min A$50 | Refund paid amounts minus fees; withdrawn items refunded in full |
| Click & collect | Collection window may apply | Uncollected orders often refunded after collection window |
| Standard online order | Delivery fee may apply | Refunds for cancelled/failed fulfilment per T&Cs |
How to prepare a smooth cancellation for Big W
First: gather the documentation checklist items before you request cancellation. Next: calculate the expected refund using the published fees so there are no surprises when the refund is processed. Additionally: if your lay-by contains multiple items and one is recalled or withdrawn, expect an adjusted payment schedule rather than a full cancellation in some cases.
Most importantly: obtain a written confirmation or receipt of any cancellation or refund authorisation and keep it with your payment records. Monitor bank statements after the retailer confirms the refund; delays of several business days can occur depending on the payment method and provider.
Address
- Address: Customer Experience Team PO Box 8000 Baulkham Hills NSW Australia 2153 Mailpoint W1.B7
What to do after cancelling Big W
After cancellation, reconcile the refunded amount against your calculation and keep the confirmation for at least the next billing cycle. If Everyday Rewards points or promotional credits were involved, check whether those balances were adjusted and keep evidence of any discrepancies.
If a refund is delayed beyond a reasonable processing window, use your documentation to escalate through your payment provider or a consumer protection body. For faulty items or recalls, refer to Big W’s legal rights and returns guidance and preserve evidence of product condition and purchase details.