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I hereby notify you of my decision to terminate the contract relating to the Coles Plus service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
How to Cancel Coles Plus: Easy Method
What is Coles Plus
Coles Plus is a paid membership that bundles delivery and rewards perks around Coles grocery shopping. The standard Coles Plus membership is positioned as a convenience tier that reduces or removes delivery fees on qualifying orders, adds extra Flybuys points and offers faster click-and-collect or rapid delivery options. There is a lower-cost companion product called Coles Plus Saver that focuses on points and a monthly discount rather than delivery perks. Coles has historically offered a one-month free trial and occasional promotional free-month offers that roll into an auto-renewing paid subscription unless the membership is cancelled or otherwise ended.
| Plan | Typical monthly price (AUD) | Notes |
|---|---|---|
| Coles Plus | A$19/month | Free delivery on orders over A$50, priority delivery and extra Flybuys points; annual option reported at around A$199/year in some sources. |
| Coles Plus Saver | A$7/month | Double Flybuys points and 10% off one shop per month (up to A$50); focuses on points/value rather than delivery. |
Pricing and benefits vary by promotion and location; Coles has run multi-month promotional offers that reduce the first few months' fees for new members.
How cancellations typically work for Coles Plus
Coles Plus is an auto-renewing subscription: when a trial or a paid period ends it renews at the regular plan rate on a recurring basis. Expect the membership to be billed at the start of each billing cycle based on whether you chose monthly or annual billing. Public coverage of Coles membership terms shows that free trials and promotional months normally convert into paid billing automatically unless the membership is ended before the trial expiry.
Proration and refunds vary by plan and timing. Some memberships and promotional offers do not provide pro rata refunds for unused time; others may allow refunds or credits in limited circumstances. Users have reported differences in outcome depending on whether the membership was a monthly subscription or an annual prepayment. One public review claims no refund for the unused portion of an annual subscription after cancellation; that is consistent with many supermarket and retailer subscription terms where refunded amounts are restricted.
If a subscription was purchased through an app platform, billing and refund rules from that platform usually apply. Major app stores typically treat subscriptions as continuing until the end of the current billing period and handle refund requests under their own policies. Plan buyers should check which billing channel applied at sign-up because that influences refund eligibility and the handling of disputes.
The general cooling-off protections for unsolicited agreements do not automatically create a 10-business-day right to cancel for standard online sign-ups. Cooling-off rights are limited to unsolicited sales methods like telemarketing or door-to-door approaches; where a membership is knowingly activated online, the standard unsolicited cooling-off rules normally do not apply. For Coles Plus this means a free trial and the membership terms are the primary guide to what happens when you end the subscription.
Customer experiences with cancellation
What users report
Reviewers and forum threads show a mixed picture. Positive comments focus on savings for frequent, short-notice deliveries and boosted Flybuys earnings. Negative experiences tend to cluster around fulfilment failures (missing or substituted items), difficulty getting preferred delivery slots and frustration with how refunds or credits were handled after service problems. Several reviewers stated they cancelled after repeated order issues and then had disputes about refunds for remaining prepaid months.
Recurring issues and practical takeaways
Two recurring themes stand out from public feedback: (1) membership value depends heavily on delivery patterns and local store delivery availability; (2) refund outcomes are inconsistent across reviewers. One user noted that after cancelling a 12-month plan they were told no refund was available for the remaining nine months. That type of outcome is commonly reported for annual retail subscriptions unless the supplier's published terms allow proportional refunds.
Practical takeaway: treat Coles Plus as a recurring convenience and rewards product where your savings are earned by frequent use, and where disputes over unused prepaid time or credits can require evidence and persistence. Forum posts also show promotions can change eligibility for refunds and trial conditions, so document which offer you received.
Documentation checklist
- Membership proof: copy of the membership start date, plan type (monthly or annual) and any promotional code or trial offer used.
- Billing records: screenshots or bank/statement lines showing recurring charges and the exact amounts billed.
- Order history: records of deliveries, missing/substituted items, plus timestamps for problem orders.
- Communications log: dates and brief notes summarising any contact you had regarding refunds, credits or order issues.
- Flybuys linkage: evidence of Flybuys number used, if points behaviour is relevant to your dispute or value calculation.
Common pitfalls and mistakes to avoid
- 1. Assuming a trial automatically ends without action - promotional trials often convert to paid billing and users have been surprised when a free trial expired and a paid period began.
- 2. Expecting automatic pro rata refunds - many retailers do not provide partial refunds for unused time on annual plans; check the membership terms.
- 3. Relying on delivery availability - Coles Plus value depends on local delivery capacity; inability to secure slots can reduce or eliminate expected savings.
- 4. Failing to keep records of problem orders - without order evidence it is harder to justify reimbursements or credits after service failures.
| Feature | Coles Plus (A$19/month) | Coles Plus Saver (A$7/month) |
|---|---|---|
| Free delivery over A$50 | Yes (typical) | No |
| Priority delivery / rapid click and collect | Yes | No |
| Double Flybuys points | Yes | Yes |
| 10% off one shop per month (up to A$50) | No | Yes |
The above comparison reflects the commonly reported differences between the plans; stacking both plans has been described as possible by third-party coverage, but stacking increases monthly outlay and should be modelled against your shopping patterns.
Disputes, chargebacks and refunds
If you believe a charge is incorrect or you were wrongly billed, treat the situation like any subscription dispute: gather documentation, note exact transaction dates and amounts, and be ready to explain why the charge is incorrect. Several high-profile enforcement actions in the subscription sector show regulators expect clear, fair subscription practices and can pursue companies that repeatedly charge customers after cancellation.
Refund outcomes hinge on three elements: the membership terms you accepted, the billing channel used (merchant direct or an app platform) and timing relative to the billing cycle. App-platform purchases carry separate refund rules; platform operators usually control refunds for purchases billed through their stores.
Keep a tight timeline: note when a problematic order occurred, when you requested a remedy and what the supplier offered. When a supplier declines a refund for an unused annual period, reviewers report varying success with escalations; regulator involvement or a formal dispute through a payment provider have been necessary in some cases.
Address
- Address: Coles Plus Attn: Customer Service 800 Toorak Rd Hawthorn East VIC 3146 Australia
What to do after cancelling Coles Plus
Monitor your next two billing statements closely to confirm no further renewals appear and to catch any accidental charges. Keep the documentation checklist items handy in case a dispute is needed. Record the date your membership stops and the expiry date of any remaining benefits such as free delivery windows or rapid click-and-collect access.
Check your Flybuys points summary and member offers so you know when point multipliers or monthly discounts will stop applying. If you had an annual plan, review whether any credit or prorated refund was promised and ensure it is reflected in your bank or card statement.
If service problems (missing items, deliveries) triggered cancellation, keep the order-level evidence for at least 90 days. That makes it easier to support any later claim for credit, refund or complaint to a consumer protection body.
Finally, if ongoing charges appear after cancellation, act promptly: preserve evidence, refer to the membership terms and escalate through your payment provider's dispute process if needed. Regulators and consumer advocates have taken action against subscription services that continue charging customers after they believed they had cancelled, so persistent billing issues should be handled without long delays.