Cancellation service N°1 in Australia
Contract number:
To the attention of:
Cancellation Department – Extracare
10 / 25 Sturgeon St
2324 Raymond Terrace
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Extracare service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
12/01/2026
How to Cancel Extracare: Complete Guide
What is Extracare
Extracare is a private home‑care and aged‑care services provider offering personal care, household tasks, transport and NDIS supports across the Newcastle and Port Stephens region. The organisation is a registered NDIS provider and issues monthly invoices for ongoing services; service agreements set out start and finish dates, cancellation terms and fee arrangements.
The business markets flexible visits (single or recurring), respite and short‑term rehabilitation support. For NDIS participants the provider charges at rates aligned with the NDIS support catalogue; for private clients fees are set by contract and invoiced at the start of each month.
How cancellations typically work for Extracare
Service agreements with Extracare commonly include explicit cancellation and rescheduling clauses, and the website states that scheduled home‑care visits can be cancelled without charge where the provider receives prior notice at least one business day before the scheduled visit.
Billing is typically carried out on a monthly cycle: invoices are generated at the start of each month and will reflect services delivered in the previous period or the upcoming scheduled visits, depending on the agreement. This means timing matters when you seek a refund or ask for proration.
For NDIS‑funded supports, rates and allowable charge items are determined by the NDIS price guide and support catalogue; providers normally follow that guide unless your service agreement expressly sets different arrangements. If your services are funded through NDIS, check the service agreement for how the provider manages cancellations, provider travel or penalty fees.
Customer experience and common reports
What users report
Public reviews and local listings show a mix of positive and very negative experiences. Some clients praise reliable, compassionate staff and effective support during rehabilitation and respite. One reviewer noted strong, personalised care and named a staff member as a “pillar of strength.”
At the same time, a small number of reviews allege serious problems, including missing items and poor management responses; one strongly worded review warned “BEWARE OF USING THIS SERVICE” and described concerns about staff conduct. These divergent reports suggest service quality can vary between individual workers and placements.
Recurring issues and practical takeaways
Review sources and local listings repeatedly point to three practical themes: the importance of a clear service agreement, the need to reconcile monthly invoices promptly, and the value of raising concerns early so they can be recorded in the provider’s complaints process.
Where reviews complain about charges or unresolved quality issues, the usual practical steps customers report that helped them were: keeping detailed records of booked visits, insisting the provider update the service agreement if circumstances change, and asking the provider to confirm outcomes in writing. These steps improve proof‑of‑request and help if the dispute escalates.
Subscription, pricing and service comparison
| Service type | Typical billing method | Notes |
|---|---|---|
| NDIS funded support | Varies - charged to NDIS plan at NDIS rates | Provider aligns charges with the NDIS price guide and service agreement. |
| Private home care (non‑NDIS) | Monthly invoice | Fees are contractually set; amount varies by task and duration. |
| Short‑term/rehab visits | Invoiced after service or monthly | Cancellation windows and proration depend on the service agreement. |
| Item | What to expect |
|---|---|
| Notice period for visit cancellations | At least one business day notice typically avoids a charge for scheduled visits. |
| Refunds and proration | Varies: refunds are subject to service agreement terms; NDIS‑funded cancellations follow NDIS rules and provider policy. |
| Quality complaints | Can be lodged with the provider; NDIS participants may also raise concerns with the NDIS Quality and Safeguards Commission. |
Practical rights and refunds for Extracare
Consumer protections under Australian law remain relevant to services delivered by Extracare. For unsolicited agreements (for example, some door‑to‑door or telemarketing sales), a statutory 10 business day cooling‑off right may apply; that right is separate from the provider’s own cancellation terms and only applies in defined circumstances.
For ongoing service contracts, your ability to obtain a refund or stop future charges depends on the contract terms, whether the service met consumer guarantees, and whether the provider followed legal requirements for sales and disclosure. If a provider misrepresents services or breaches guarantees, you may be entitled to remedies under the Australian Consumer Law.
Documentation checklist
- Service agreement: retain the signed agreement showing start/finish dates and cancellation clauses.
- Recent invoices: keep copies of monthly invoices and payment receipts.
- Visit schedule: keep the original booking details and any changes.
- Incident notes: record dates, times and short factual notes about any quality or conduct concerns.
- Payment evidence: bank statements or card receipts showing provider charges.
- Complaint record: a dated log of any complaint raised with the provider and the provider’s response.
Disputes, chargebacks and escalating concerns
If you identify an incorrect charge or an unresolved service failure, start by examining the service agreement and invoices to identify the disputed period and the charge amount. Keep a concise timeline of events and the documentation checklist above.
For NDIS participants, complaints about service quality or serious incidents can be raised with the NDIS Commission; they oversee registration conditions and reportable incidents for registered providers. For consumer law issues outside NDIS jurisdiction, the ACCC and state consumer protection agencies provide guidance on cancellation, refunds and unfair contract terms.
Common pitfalls when cancelling Extracare
- Unclear service agreement: not having an up‑to‑date written agreement can make it hard to establish what fees are payable on cancellation.
- Missing timing windows: failing to align your request with billing cycles can reduce prospects for proration or refund.
- Informal records: relying only on verbal confirmations increases the chance of later disputes.
- Not checking funding rules: NDIS participants should check whether a charge is eligible under their plan before accepting or disputing it.
How public searches like "cvs cancel extracare" relate
Search phrases such as cvs cancel extracare are commonly used by people looking up CVS pharmacy membership or ExtraCare rewards in the United States; that search intent is generally unrelated to the local Extracare home‑care provider described here. If you find mixed results online, verify the source and check whether the page refers to a large national retail loyalty program or a local home‑care business. This prevents confusion when investigating cancellation experiences.
What to do after cancelling Extracare
After you notify the provider in accordance with your service agreement, monitor your next one or two billing cycles to confirm charges stop and to check any refund is applied. Keep all supporting documentation for at least 12 months.
If a refund is not processed or an unwanted charge recurs, use your bank or card provider’s dispute options as a protective measure while you continue to pursue the matter with the provider and, where relevant, the NDIS Commission or state consumer protection agency. Keep records of all interactions and any reference numbers provided by third parties.
Address
- Address: 10 / 25 Sturgeon St Raymond Terrace NSW 2324