Opsigelses tjeneste Nr. 1 i Australia
Kære hr./fru,
Jeg meddeler hermed min beslutning om at opsige kontrakten vedrørende Groupon tjenesten.
Denne meddelelse udgør en fast, klar og utvetydig vilje til at opsige kontrakten med virkning på den først mulige forfaldsdato eller i overensstemmelse med den gældende kontraktlige frist.
Jeg beder dig om at træffe alle nødvendige foranstaltninger for at:
– stoppe al fakturering fra den faktiske opsigelsesdato;
– bekræfte skriftligt den korrekte modtagelse af denne anmodning;
– og, hvis relevant, sende mig det endelige regnskab eller bekræftelsen af saldo.
Denne opsigelse sendes til dig via certificeret e-post. Afsendelsen, tidsstemplingen og integriteten af indholdet er fastslået, hvilket gør det til et bevisbart dokument, der opfylder kravene til elektronisk bevis. Du har derfor alle de nødvendige elementer til at udføre den regelmæssige behandling af denne opsigelse i overensstemmelse med de gældende principper for skriftlig notifikation og kontraktfrihed.
I overensstemmelse med reglerne vedrørende beskyttelse af personoplysninger anmoder jeg også om:
– at slette alle mine data, der ikke er nødvendige for dine juridiske eller regnskabsmæssige forpligtelser;
– at lukke enhver tilknyttet personlig adgang;
– og at bekræfte den faktiske sletning af data i henhold til de gældende rettigheder vedrørende beskyttelse af privatlivets fred.
Jeg opbevarer en fuldstændig kopi af denne meddelelse samt beviset for afsendelse.
How to Cancel Groupon: Complete Guide
What is Groupon
Groupon is an online marketplace that sells time-limited vouchers, discounted experiences, goods and travel packages from local merchants and national sellers. The platform acts as a reseller for merchant offers and issues a voucher or reservation that the purchaser redeems with the merchant. This model means Groupon typically handles the sale and payment, while merchants supply the service or goods.
Groupon also experiments with membership programs and promotional subscriptions that offer extra discounts and perks for repeat users. A global membership called Groupon Select was announced as a paid monthly option offering additional discounts; the headline price at launch was US$4.99 per month (convertible to local pricing). These offers and the basic voucher/reservation model have different cancellation and refund rules depending on the deal type.
Customer experience with cancellation
What users report
Public reviews and forum posts show a wide range of experiences. Many buyers report smooth refunds when cancellations fall within the advertised window and the merchant accepts the booking change. Other reports describe long delays, refunds in site credit instead of cash, and difficulties when a merchant will not honour a voucher. A typical user comment on ProductReview said: "Customer service is useless. Complete rip off and won't give you back your money."
Recurring issues and practical takeaways
Across review sites and forums the recurring themes are: short cancellation windows for vouchers, confusion about voucher expiry and redemption rules, refunds issued as Groupon credit rather than returning funds, and divergent outcomes when the problem is caused by the merchant rather than Groupon. Users advise keeping evidence and checking the deal fine print at purchase. Lifewire and other guides note that refunds and returns vary by category (local deals, goods, reservations) and that trade-in or Groupon credit options sometimes appear if a cash refund is not available.
How cancellations typically work for Groupon
Groupon uses different rules depending on the product category: vouchers, direct-checkout items, goods, and reservations. For purchased vouchers there is a specific cancellation window defined in the terms of sale. If a voucher is redeemed, the right to cancel is generally lost because the merchant has begun supplying the service. Refund timing and method vary by category.
The official terms state there is a Voucher Cancellation Period that gives purchasers the right to cancel within 7 business days after they receive the confirmation email. If cancelled within that period, the purchaser is entitled to a refund and Groupon’s terms say refunds will be processed within 14 calendar days from the day Groupon is informed of the cancellation. Redeeming a voucher during the cancellation window typically constitutes a request to begin supply and removes the cancellation right.
Reservations (booked dates, travel, accommodation) and Groupon Goods have other rules. Reservations may show a cancellation date linked to the merchant’s terms; after that date the purchase can be non-refundable. Goods that have not shipped can often be returned according to the returns policy for shipped items; shipped goods frequently require a return and can take longer to refund. Guides point out that if the deadline for automatic cancellation is missed, some users are offered site credit or a trade-in option rather than a cash refund.
Subscription and pricing comparison
| Plan or purchase type | Typical AU pricing | Key notes |
|---|---|---|
| Voucher purchase (one-off) | Varies (deal price shown in A$) | Price depends on merchant and deal; expiry and redemption rules in the fine print. |
| Groupon Select membership | Approx A$7.45/month (approx based on global launch pricing US$4.99). | Membership benefits and local pricing can vary; billed monthly and discount application may differ by category. See membership terms for exclusions. |
| In-app purchases via app stores | Varies (app store billing and local tax applied) | In-app billing may be processed through Apple or Google and can have separate refund/renewal rules. |
Refund outcomes and timing
| Refund outcome | Typical timing | Notes |
|---|---|---|
| Cash refund to original method | Up to 14 calendar days after cancellation is acknowledged | Terms mention refund to the original method where possible; if the original payment method is no longer valid, further coordination may be necessary. |
| Site credit (Groupon bucks or vouchers) | Often immediate to a few days | Some complaints report credit being issued instead of cash; credits may have expiry conditions or short redemption windows. |
| Return-based refund for goods | Varies; goods returns may take up to 10 business days to process after receipt | Returns usually require proof of postage/return label; missing required labels can affect eligibility for refund. |
Documentation checklist
- Purchase record: keep the voucher code, order confirmation and the purchase date.
- Fine print screenshot: capture the deal terms, expiry and redemption restrictions.
- Payment evidence: bank or card statement showing the charge in A$.
- Redemption status: evidence that the voucher was not redeemed (do not open the voucher if that preserves a cancellation option).
- Communication log: date-stamped notes of any correspondence and the nature of responses.
- Photographic proof: where a merchant failed to deliver, keep photos or booking screenshots showing the problem.
Common pitfalls and mistakes to avoid
- 1. Missing the voucher cancellation window - many vouchers allow cancellation only for a short period after confirmation; once the voucher is redeemed the right to cancel is typically foreclosed.
- 2. Redeeming during the cooling-off period - using a voucher during the cancellation window is usually treated as consenting to supply and removes the cancellation right.
- 3. Misunderstanding expiry and blackout dates - expiry can be short for promotional deals and is enforced by merchants, leading to denied redemption attempts.
- 4. Assuming refunds will always be cash - refunds are sometimes issued as site credit; understand the refund medium shown in the terms.
- 5. Not keeping purchase evidence - without confirmation, voucher code or payment proof it is harder to substantiate a refund claim.
Disputes, chargebacks and consumer rights
Groupon’s model separates the seller (merchant) from the seller of the voucher (Groupon). This affects remedies: if a merchant fails to provide the service or delivers a service that is significantly different from the description, consumer guarantee remedies under Australian Consumer Law may apply. The ACCC and state consumer agencies treat gift cards and discount vouchers as subject to disclosure and expiry rules, and they can investigate misleading or unfair voucher terms.
If you consider a chargeback or dispute with your card issuer, document the transaction and the attempts you made to resolve the issue. Chargebacks are a financial dispute mechanism and the success rate depends on the timing, proof and issuer policies. If a business misrepresents terms or fails to comply with consumer guarantees, reporting to the relevant state consumer affairs office or the ACCC may be appropriate.
Practical decisions and escalation options
Decide early whether you want a cash refund or are willing to accept site credit when a full cash refund is uncertain. If the voucher was not redeemed and falls inside the cancellation window described in Groupon’s terms, you are typically entitled to a refund within the stated timeframe. If the problem stems from the merchant (for example a cancelled class or a venue that refuses to honour the voucher), remedies can involve both the merchant and Groupon depending on the circumstances.
Keep expectations realistic: resolution times vary, and forums show inconsistent experiences. Many successful resolutions are achieved when buyers provide clear documentation and reference the contractual terms that apply to the purchase.
Address
- Address: Teddington, Suite 17, Minton House, 2-14 Bayswater Road Potts Point, New South Wales 2011
What to do after cancelling Groupon
After a cancellation is acknowledged, monitor your payment method for the refund and keep a copy of the cancellation confirmation. Note the expected refund window and verify the refund method listed in your documentation.
If the refund does not appear within the expected timeframe or is issued as site credit when you sought a cash refund, keep all records and consider escalation: request an internal review referencing the transaction details and the terms that applied at purchase.
If internal escalation is unsuccessful, you may choose a dispute with your payment provider or lodge a complaint with the appropriate state consumer affairs office or the ACCC. When escalating, present a concise file: purchase record, fine print, timeline of events and any evidence of merchant failure to supply the service.
Finally, review refund outcomes and adapt future purchasing behaviour: prefer deals with clearer expiry, longer redemption windows and fully transparent fees. Document what you learned so you can act faster if a similar issue arises.