How to Cancel Myer: Complete Guide

What is Myer

Myer is a national department store group that operates retail stores, an online shopping platform and a loyalty scheme known as MYER one. The business combines instore merchandising with click & collect and delivery fulfilment, a loyalty program that awards points and rewards, and partnered credit card products under various credit providers. Myer operates tiered loyalty benefits, standard delivery options and a click & collect service that holds orders for a limited period.

The commercial model mixes one-off purchases and loyalty benefits rather than a single paid subscription; still, recurring elements exist (gift cards, product care plans, credit accounts and loyalty reward mechanics) that raise contract and billing questions when consumers seek cancellation or refunds. Myer’s published terms and returns policy set expectations for change-of-mind returns, click & collect retention periods and refund timing.

Customer experience with cancellations and click & collect

What users report

Public feedback indicates two recurring themes: operational friction around online orders and dissatisfaction with credit-card related transitions. Shoppers report problems when click & collect allocations fail, when the only available fulfilment option appears as click & collect, and when orders are held or returned with limited notice. A sample consumer thread describes abandoned carts where click & collect was not viable because more than half the cart required delivery.

Credit product reviews show frustration with account changes, unclear annual fees and difficulties in account closure or dispute resolution. Reviewers cite slow or unsatisfactory responses from card providers and uncertainty over the treatment of rewards or charged fees after closure. These experiences inform practical expectations when cancelling a payment-linked product.

Recurring issues and practical takeaways

Customers frequently note three practical problems: delays in refunds after returned or uncollected click & collect orders, lack of clarity on how loyalty points are handled when a linked card is closed, and confusion about which items are excluded from change-of-mind policies. Expect a hold period of 21 days for click & collect orders and a stated refund processing window after return.

From a contract viewpoint, issues often arise where the consumer’s reasonable expectations (speed, visibility of refund, continuity of rewards) clash with the supplier’s operational constraints (stock routing, third-party delivery, card-provider contract terms). Practically, prepare to document every step and to track refunds against the original payment method.

How cancellations typically work for Myer orders and services

Framework: cancellations fall into three broad categories for Myer transactions - order fulfilment cancellations (including click & collect), returns/change-of-mind rights, and account/credit product closure. Each category implicates different contractual and statutory rights.

Click & collect: Myer retains click & collect orders for 21 days from placement; if uncollected the order will be returned and any applicable refund processed within a stated business-day window. This retention period is a published operational term and forms part of the contractual expectations for collection. Refund timing after an automatic return is indicated as 3-5 business days where applicable.

Change-of-mind and returns: Myer’s published policy offers refunds for eligible change-of-mind within 30 days (with a longer window for November/December purchases) provided the item meets saleable-condition requirements and is not excluded by the returns policy. Refunds are usually processed to the original payment method unless statutory or policy exceptions apply.

Credit accounts and cards: credit contracts permit closure or cancellation but do not extinguish outstanding obligations. The contract terms that govern a Myer-linked card typically allow the provider or you to close or cancel an account, but outstanding balances, accrued fees and authorised periodic debits continue to be recoverable until settled. Points or reward balances associated with a card or loyalty membership may be subject to the loyalty terms and can be affected by account closure.

Legal and consumer-rights points that matter for Myer

In accordance with the Australian Consumer Law (ACL), Myer must remedy major failures and cannot contract out of statutory guarantees. For goods this means a replacement or refund for major failures; for services it includes a refund for the unused portion where cancellation is warranted. These statutory guarantees sit alongside Myer’s published returns policy and Myer’s contract terms.

Consequently, if a product is faulty or a fulfilment failure occurs (for example, incorrect dispatch or failure to make delivery/collection available), consumers retain ACL remedies regardless of a store policy. Nevertheless, change-of-mind returns remain subject to Myer’s specific saleable-condition rules and listed exclusions.

Documentation checklist

• Order reference: retain the original order or packing slip number.
• Payment evidence: keep the card statement line, gift-card receipt or proof of payment.
• Timestamped notices: preserve any automated 'ready for collection' notices and their timestamps.
• Item condition evidence: photograph the item and packaging if claiming a fault or change-of-mind return.
• Loyalty and account records: export or note loyalty tier, points balance and any statements relating to linked cards.
• Correspondence log: maintain a dated log of interactions and their subject matter without attaching operational contact details.

Practical implications for click & collect cancellations

Cancellation before collection: where an order is cancelled before collection is processed, the transaction is typically reversed to the original payment method subject to processing times described in Myer’s terms. Expect operational delays around peak trading periods.

Uncollected orders: if a click & collect order is not collected within the 21-day holding period, Myer’s terms state the order will be returned and a refund processed within a business-day window. This is an automated operational consequence rather than a discretionary refund decision in most published terms.

Refund proration and fees: if a product is returned for change-of-mind, Myer’s returns policy controls whether a fee applies for post-purchase returns that use postage partners; for example, change-of-mind returns via Australia Post are published with a fee of A$14.95 in some published channels. Refunds for online purchases are ordinarily returned to the original payment method.

How cancellations affect loyalty points and account status

Loyalty mechanics: MYER one is a loyalty program administered under published terms; points and rewards are subject to the program’s rules and may be pro-rated, forfeited or otherwise adjusted on returns, refunds or account changes. The MYER one terms make clear that joining is free, tiers are spend-based and that rewards allocation may be pro-rata in certain membership-year adjustments.

Card-linked rewards: where a Myer-linked credit product or card is closed, the card contract typically requires you to settle outstanding balances and to cancel any authorised periodic debits. Rewards that depend on an active card may be affected and in some cases are governed by separate conversion or expiry provisions. Review the loyalty terms for the specific treatment of points on account closure.

Common pitfalls and mistakes to avoid when cancelling

• 1. Losing proof of purchase: without acceptable proof, change-of-mind refunds may be refused under the returns policy.
• 2. Assuming instant refunds: operational processing windows mean refunds may take several business days to appear on statements.
• 3. Expecting points to persist: loyalty points may be adjusted or expire if the related payment instrument or membership is closed.
• 4. Overlooking exclusions: clearance, personalised goods and certain categories are excluded from change-of-mind returns.
• 5. Ignoring outstanding obligations: closing a credit account does not remove the obligation to repay existing balances or fees.

Tables: pricing and plan comparison

Sources: Myer delivery and returns pages and partner-return references. These entries reflect the published delivery fees and partner return fee where displayed.

These comparisons recapitulate Myer’s public terms on fulfilment, returns and credit-account closure.

Address

• Address: Myer one Customer Service Centre Reply Paid 2215 Melbourne Victoria 8060

Disputes, chargebacks and escalation pathways

When a refund or resolution is delayed or disputed, consumers have several contractual and statutory options: lodge a formal dispute with the card provider under the card scheme rules, pursue remedies under the ACL for major failures, and raise a complaint using the provider’s published complaints procedure. Documentary evidence and clear timelines materially strengthen an escalation.

Chargebacks: if a merchant does not provide the remedy warranted by statute or contract, cardholders may request a chargeback from their card issuer. Chargeback eligibility and time limits vary by card scheme. Keep records that show the product was returned, refunded or not provided to support a dispute.

Practical checklist before you cancel a Myer-linked service or order

• Confirm eligible reasons: match the situation to either change-of-mind, fault, uncollected order or contractual account closure.
• Record timing: note order placement, collection readiness, holding-period expiries and membership-year dates.
• Preserve proof: keep packing slips, order confirmations and payment evidence for disputes and refund processing.
• Assess financial impact: check whether outstanding balances, annual fees or partner fees apply on closure.
• Follow up consistently: monitor bank statements and reward balances after the cancellation window has elapsed.

What to expect after cancelling or after an uncollected order

Operational expectations: after an uncollected click & collect order or an authorised return, Myer’s terms indicate that stock will be returned to inventory and refunds will be processed back to the original payment method within a specified business-day timeframe; processing experience may vary with peak periods.

Contractual implications: closing a card or cancelling a linked service does not remove contractual liabilities for prior transactions and may affect your loyalty entitlements. In accordance with card contract terms, you remain responsible for settling outstanding balances and for cancelling any standing authorisations with third-party merchants.

Next steps and perspective: keep a clear documentary trail, map the cancellation to the relevant published term (holding period, change-of-mind window, card contract clause), and monitor refund timing against your statement. If a remedy under the ACL is implicated, distinguish major failures from minor issues so you can apply the appropriate statutory remedy.