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Cancellation service #1 in Australia
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Scoopon service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
How to Cancel Scoopon: Easy Method
What is Scoopon
Scoopon operates as an online deals marketplace that sells time-limited vouchers, travel packages and activity experiences to consumers. Many offers are sold as single-use vouchers, bundled travel packages and occasional membership-style benefits tied to specific products; the public-facing site promotes access to deals and claims millions of members.
This means transactions can include third-party supplier terms (for example hotels, theme-park tickets or activity operators) as well as Scoopon’s own sale and voucher rules. Refund and cancellation outcomes therefore often depend on the product type and the supplier’s policy as well as any platform terms that applied at purchase.
How Scoopon subscriptions, deals and payment models are structured
There is no single uniform subscription product across all purchases: Scoopon sells one-off vouchers, bundled travel packages and occasionally membership-style offers linked to partner products. Pricing for individual offers varies by deal; some travel packages list example rates (for instance, experience offers from around A$399 per person on specific pages).
| Item type | Typical pricing | How charges appear |
|---|---|---|
| Single-use vouchers | Varies | One-off charge on card or payment method |
| Travel packages | Varies (example: A$399 listed on some offers) | Deposit or full payment depending on deal terms |
| Gift vouchers | Varies | Prepaid voucher balance; expiry and redemption rules apply |
Customer experiences with cancellation
What users report
Public reviews show a mix of positive and negative outcomes: many customers report prompt, helpful service for straightforward queries and date changes, while others report delays, disputed refunds and confusion about voucher activation and expiry.
Several reviewers describe refunds being provided as site credit or voucher balance rather than a return to the original payment method. Other reports reference long delays when a supplier cancelled or changed an included product, and disagreement about whether a full cash refund was owed.
Recurring issues and practical takeaways
Common problems raised by users include: unclear expiry or activation steps for gift vouchers, supplier-driven non-availability for travel deals, and expectations about whether refunds will be issued in cash or credit.
Practical takeaways from public feedback: request clear proof of any booking or supplier failure; keep all purchase receipts and voucher codes; and expect that resolution timeframes vary depending on whether the issue is handled by Scoopon or a third-party supplier.
How cancellations typically affect billing and refunds for Scoopon purchases
Notice periods and refund outcomes depend on the offer type and the specific terms you accepted at purchase. This means cancellation rules differ for single vouchers, travel packages and promotional memberships or bundles.
For travel bookings sold with deposits, there is often a non-refundable component or supplier fee set out in the booking terms. For experience vouchers, suppliers may control refunds where they are the service provider. Scoopon’s role is often to mediate between the buyer and the supplier.
Users frequently report that refunds can be issued as: full cash refund to the original payment method, partial cash refund, or credited as a platform balance/voucher. The chosen refund path may reflect the time elapsed since purchase and whether the supplier agreed to a refund.
| Deal type | Typical refund result (reported) |
|---|---|
| Supplier-cancelled travel package | Varies - cash refund, partial refund or platform credit depending on supplier agreement |
| Invalid or non-redeemable voucher | Often requires investigation; resolution may be credit or refund after proof |
| Duplicate purchase or administrative error | Often refunded to original payment method when verified |
Cooling-off rights, consumer law and what applies to Scoopon purchases
Under the Australian Consumer Law, you have remedies where a product or service has a major failure to meet consumer guarantees. This can apply when a booked package materially differs from what was advertised. For Scoopon transactions this means you may be entitled to a refund to your original payment method where a supplier or the platform has not delivered what was promised.
However, change-of-mind rights are limited: many voucher deals and promotional offers include explicit no-refund or limited-refund clauses that apply once the cooling-off period for unsolicited consumer agreements does not apply. Always compare the advertised terms to the consumer law test for a major failure.
Documentation checklist
- Purchase receipt: copy of the confirmation showing date, price and voucher or booking code.
- Voucher or booking code: exact code or reference printed or sent on purchase confirmation.
- Payment evidence: card statement line or bank record with the charge visible.
- Supplier correspondence: any written proof from the supplier confirming cancellation, change, or inability to provide the service.
- Timeline log: dates you tried to resolve the problem and how the platform or supplier responded.
How to raise disputes, chargebacks and formal complaints
If you believe the consumer guarantees have been breached, consider three parallel actions: document the issue, make a formal complaint through the company’s published complaint channels, and if unresolved, escalate to your payment provider or dispute process. Public reviews show outcomes improve when customers provide clear evidence and keep concise records.
A payment dispute (chargeback) may be appropriate where a supplier failed to provide the paid service and platform mediation has not produced a timely refund. Payment providers will usually require the evidence listed in the documentation checklist.
Common pitfalls and mistakes to avoid when seeking a refund from Scoopon
- Missing documentation: lacking purchase confirmations or supplier messages weakens the case.
- Assuming all deals are refundable: many voucher purchases have specific expiry and refund rules.
- Delaying escalation: waiting too long can reduce options if a supplier claim deadline or voucher expiry approaches.
- Relying on memory: record names, dates and reference numbers promptly.
Address
- Address: Scoopon Level 4, 68 Clarke St. Victoria 3006 Australia
Practical expectations after you cancel or obtain a refund request for a Scoopon purchase
After a cancellation or refund decision, timelines vary: refunds to a card can take several business days to appear, and platform credits may be applied instantly or after verification. ProductReview and Trustpilot reports show users receiving both speedy resolutions and cases that stretched over weeks.
Where a supplier is involved, expect the supplier’s processing times to influence the total delay. Keep monitoring your payment method and the documentation checklist items while the case is open.
What to do after cancelling Scoopon
Keep a single, organised file with the key documents and dates; this will support any escalation to your payment provider or a consumer protection agency. Ask for written confirmation of any outcome you agree with and retain it.
If you receive platform credit but want a cash refund, be prepared to escalate with your payment provider if you believe a refund to the original payment method is required by consumer law. Provide the documentation checklist and a clear timeline.
Finally, if you choose to pursue an unresolved dispute externally, present the facts concisely: purchase proof, supplier statements, the platform correspondence record and a dated timeline. This improves the likelihood of a favourable outcome with your payment provider or a regulator.