Cancellation service N°1 in Singapore
Contract number:
To the attention of:
Cancellation Department – Shopee
5 Science Park Drive, Shopee Building
118265 Singapore
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Shopee service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
13/01/2026
How to Cancel Shopee: Step-by-Step Guide
What is Shopee
Shopee is a multinational e-commerce marketplace run by Sea Ltd, best known for low-cost listings, seller storefronts and regional marketplaces across Southeast Asia and parts of Latin America. The platform aggregates third-party sellers, payment services and promotional mechanics such as coins, vouchers and limited-time discounts; regional features and membership programs vary by market and time.
For people in this market Shopee often operates as a cross-border source rather than a domestic retailer, which affects fulfilment, refunds and membership availability. Multiple buyers report that direct shipping options and subscription-like membership features can differ from other Shopee markets.
How cancellation requests work for Shopee
A cancellation request is a buyer-initiated action asking the seller or marketplace to stop an order before it ships or to reverse an ongoing subscription renewal. Timing is critical: whether a request can be accepted or retracted usually depends on the current order status, seller response windows and the payment route used.
Refund outcomes depend on the payment channel used and the point in the transaction lifecycle when the cancellation is finalised. Refund posting times and the form of refund (original payment method, account credit, or marketplace credit) vary. Typical bank and payment-provider processing times are commonly in the 3-14 business day band after the merchant issues the refund, while dispute or chargeback processes can take substantially longer.
Customer experiences with cancellation
What users report
Buyers frequently report mixed outcomes when they request cancellations: some sellers accept and refunds proceed smoothly, while other sellers reject requests and ask buyers to refuse delivery or wait for an automatic cancellation if fulfilment fails. Several public threads describe sellers asking buyers to cancel, and other threads describe cancellation requests being rejected by sellers.
Users also report uncertainty about refunds for promotional balances or loyalty credits (for example, whether coins or vouchers used in the order are returned). Those questions surface repeatedly in community posts where buyers wait to see how platform credits are handled after a cancelled order.
Recurring issues and practical takeaways
Key patterns from public feedback include: seller rejection of cancellation requests, delays in refund posting, and inconsistent handling of platform credits. Users often have to track multiple timelines (merchant processing time, bank posting time, and any dispute timeline with a payment provider).
- Pro tip: Treat a cancellation request as provisional until you receive clear confirmation and a refund reference.
- Pro tip: Expect different outcomes for orders fulfilled cross-border versus domestic fulfilment; cross-border refunds often take longer due to currency conversion and intermediaries.
Practical steps to handle a rescinded or unwanted cancellation request
This section explains what generally matters when you want to reverse or address a cancellation request rather than giving operational steps for how to submit or withdraw a request.
First: determine the exact status of the order or subscription and the payment route used. Next: identify the applicable refund timelines and whether any platform credits or loyalty balances were part of the payment. Finally: prepare documentation to show what happened and when.
Most importantly: if the cancellation was initiated but you want to retract it, the window to do so can be very short. The ability to reverse depends on whether the seller or fulfilment partner has already accepted or acted on the request.
Documentation checklist
- Order ID: copy of the order number and date.
- Timeline log: timestamps of the cancellation request, seller messages and any platform responses.
- Payment proof: bank or card statement snippet showing the charge date and amount.
- Refund confirmation: any refund reference or transaction ID provided by the platform or payment provider.
- Promotional usage: record of coins, vouchers or credits used on the order.
- Screenshots: of order status, messages and any automatic notifications.
Billing cycles, fees and refunds you should expect
For product orders there is no universal proration rule: refunds for cancelled orders are normally calculated against the paid amount after any non-refundable fees are applied by the merchant or payment channel. For recurring digital subscriptions purchased through app stores or external payment services, developer/store rules and the payment provider’s refund policies determine whether a pro rata refund is available.
Refund posting speed depends on two things: how quickly the merchant processes the refund and how quickly your bank or payment provider posts the credit. Common merchant processing times are a few business days; bank posting can add several more business days. For chargebacks and disputes, allow for weeks while the provider investigates.
Consumer rights that matter for Shopee purchases
Australian consumer protections such as the consumer guarantees under the Australian Consumer Law still apply to purchases from marketplaces where the seller is located in a jurisdiction that supplies to the buyer. Cooling-off rights are limited and generally do not create a blanket right to cancel ordinary online purchases; they apply in defined circumstances such as unsolicited agreements. If goods are faulty or not as described, you retain statutory remedies.
Common pitfalls and how to avoid them
- 1. Relying only on marketplace credits: platform credits or coins may be handled differently from card refunds.
- 2. Missing evidence windows: keep all timestamps and screenshots as soon as an issue appears.
- 3. Assuming immediate reversal: cancellations can be irreversible once fulfilment begins.
- 4. Ignoring payment-provider rules: refunds may be constrained by the payment channel’s dispute timeframes.
Tables: plans and cancellation outcomes
| Service | Subscription/membership availability | Direct shipping to this market | Buyer protection notes |
|---|---|---|---|
| Shopee | Varies by market - membership features exist in some countries (membership, VIP) but regional availability changes; no consistent national subscription plan confirmed for this market. | Typically cross-border options or third-party forwarding rather than a full domestic fulfilment network. | Buyer protection depends on seller, marketplace policies and payment channel; promotional credits add complexity. |
| AliExpress | Varies - buyer protection and premium shipping upgrades available; no standard AU subscription plan. | Generally ships to Australia from multiple regions; shipping times vary. | Escrow-like protection until buyer confirms receipt. |
| Temu | Varies - promotional membership mechanics; no standard subscription plan for ongoing membership. | Offers direct shipping options to Australia in many categories; aggressive pricing. | Fast promotions may complicate refunds for promotional items. |
| Scenario | Typical merchant processing | Typical payment-provider posting |
|---|---|---|
| Seller accepts cancellation and refunds full amount | 1-7 business days to process (merchant dependent) | 3-14 business days to appear in your account; card disputes longer. |
| Seller rejects cancellation; order not delivered | Resolution depends on seller response and marketplace mediation windows | If escalated to a chargeback, allow multiple weeks for investigation. |
| Refund of promotional credits (coins/vouchers) | Varies widely; credits may or may not be restored automatically | Not all credits convert back to cash; document the outcome closely. |
Address
- Address: 5 Science Park Drive, Shopee Building, Singapore 118265
What to do after cancelling Shopee
After a cancellation is confirmed, track these actions: watch your card or account statements for the refund reference, note the refund posting date, and archive all communications and screenshots. Keep the documentation checklist on hand in case you need to escalate through a payment dispute process.
If a refund is slow or absent, ask your bank or payment provider about their dispute timelines and what evidence they require. Remember that chargeback or dispute procedures have their own deadlines and evidence standards.
For recurring subscriptions or app-store purchases, check the store’s renewal and refund policy and monitor upcoming billing cycles to prevent unintended renewals. If promotional balances were used, verify whether those balances were returned and how any retained credits affect future use.
Finally, treat each case as a discrete record: keep copies of the order page, payment record, cancellation timestamps and any refund identifiers until the matter is fully resolved.